How does the Ministry of Industry and Information Technology respond to harassing telephone governance?

Many people question why harassing phone calls are "cured". What does the telemarketing company rely on to keep calling? Can harassing calls be governed and punished according to law? In this regard, the relevant person in charge of the Ministry of Industry and Information Technology responded that harassing telephone governance has entered the "deep water area", and it is difficult to achieve further obvious results by relying solely on controlling communication channels. It is urgent to innovate management methods and promote source governance.

Response: "Press the gourd to float the ladle"

The relevant person in charge of the Ministry of Industry and Information Technology said that in recent years, with the development of the telecommunications industry and the deepening of the work of speeding up and reducing fees, information and communication have provided strong support for economic and social development and various career progress, and played an important role in modern life. However, there are also a few criminals who use the convenience of SMS and voice call service to spread junk information such as commercial sexual harassment calls to users, which has brought great trouble to telecom users.

In the early stage, basic telecom enterprises generally adopted the measures of "shutting down first, then checking and then opening" for the governance of short message ports, and vigorously intercepted peer-to-peer short messages suspected of spam. At the same time, while achieving positive results quickly, the spread form of bad information showed a trend of shifting from short messages to voice, and the problem of harassing calls began to rise, and "pressing the gourd to float the gourd".

Response: Improve laws and regulations, strengthen management and accountability, and strengthen departmental linkage

The person in charge said that the Ministry of Industry and Information Technology will continue to thoroughly study the new situation and new problems faced by spam management such as harassing calls, improve the long-term mechanism of spam management, consolidate the previous governance effect, and promote the fundamental solution of the problem of spam disturbing people as soon as possible.

the Ministry of industry and information technology is promoting the compilation of a series of industrial standards for harassing phone calls, such as technical requirements for Internet harassing phone calls, criteria for judging bad voice information in communication networks, specifications for handling bad voice information in communication networks, and technical capability requirements for handling bad voice and fraudulent voice in communication networks, so as to provide a clear basis for relevant governance units to handle harassing phone calls. In the next step, the Ministry of Industry and Information Technology will continue to communicate and negotiate with relevant departments to promote the introduction of relevant legislation, so that the harassment information governance work will embark on the road of comprehensive legalization as soon as possible.

the Ministry of industry and information technology will continue to strengthen channel management and control, establish an evaluation system for spam control and a mechanism for investigating violations, adopt quantitative indicators to evaluate the spam control work of telecom enterprises, investigate the responsibilities to people, and hold the enterprises that fail to meet the standards accountable. For mobile resale enterprises with poor work and call centers with obvious violations, corresponding restrictions shall be taken according to law when allocating line and number resources and signing user service contracts.