What's the difference between 10086 and 10086 1 1?

10086 is an automatic voice system, and 10086 1 1 is a quick query center of China Mobile.

The difference between them is that 10086 is a service system complex, and 10086 1 1 is a fast service channel.

Difference 1: 10086 customer service hotline provides customers with some business inquiry, handling and hot business consulting services; If customers need to communicate, they can also call 10086 and press 0 to transfer to the manual service desk. 10086 SMS business hall enables customers to handle or unsubscribe from a certain service by sending the corresponding content to 10086.

Difference 2: 10086 1 1 is a free self-help hotline, which is a through train for inquiring telephone charges and traffic information. The customer hangs up immediately after dialing the home address 10086 1 1, and then receives the short message of the phone bill information, thus realizing convenient inquiry anytime and anywhere. Free inquiry, quick and simple.

The extension material 10086 China mobile hotline number is a fully upgraded and evolved version of the original customer service number 186 1 used on June 6, 2006. Customers can call local 10086 at any time to handle various businesses, master their own telephone charges, learn about China Mobile, and put forward opinions and suggestions to China Mobile Company.

You can also complain about the call quality of the mobile phone and the service attitude of the sales staff, and the customer service center will verify and solve the problem for the customer in time.

10086 1 1 is the second batch of nine new initiatives of "serving the people and striving for excellence" officially launched by China Mobile in May 20 12, and the free self-help hotline is one of them. Function: Just reply to the digital code to handle packages such as traffic and superimposed packages. Convenient and quick.

Baidu Encyclopedia-10086

Baidu encyclopedia-10086 1 1