Beauty salon 13 recruitment to maintain customers' emotions and control customers' hearts.

Beauty salon 13 recruitment to maintain customers' emotions and control customers' hearts.

Step one or step two?

New guest appointment

Many stores don't pay much attention to online customer reservation, and one is doing very well.

Decoration online stores should conform to the temperament of offline stores. If the customer makes an appointment or sends a message, he can reply in time, and immediately call to confirm after the appointment. The online reply is mainly to give the other party a professional first impression and make a mobile phone confirmation to prevent the store schedule from being affected.

Old customer invitation

After making an appointment with an old customer, you should pay attention to reminding the customer three days before the appointment time and the day before, let the customer know that the appointment time is up, and confirm that the customer must arrive the day before to facilitate the store scheduling.

The third measure

New customers have to do this when they enter the store! 90% stores will do this! ! !

When new customers come to the store, they are asked to fill in the information form. In fact, this is very offensive to customers. What they say is to provide better service. In fact, it is to obtain customer information. Think about it from another angle. If the customer doesn't know your store, you want the customer to leave personal information, which will make her wary.

Smart shopkeepers will give customers a sense of security first. The beautician can collect customer information during the service, but it should not be recorded in front of the customer. When the client leaves, we will quietly record the documents. Because we collect customer information for self-interest rather than altruism, so don't disturb customers. Leave the trouble to ourselves.

The fourth or fifth move before the service starts.

Before the start of nursing, take the customer for a skin test. In the process of testing, it is necessary to keep communication with customers, mainly to let customers know what skin problems are encountered in the test, what kind of nursing plan will be made for this problem, and customize a satisfactory solution for customers.

The next service will be smoother.

During the service process, new customers feel insecure when they arrive at the store for the first time. The beautician should patiently tell the steps in the whole service process. This store reminds me of four products and four technologies that I have received and used during 20 times, and makes me feel that this 200 yuan is too worth it. Will you still do the service without saying a word?

The sixth move or the seventh move

Customers leave the store.

After the project, you should make an appointment with the customer to return to the store next time, and the customer will send a gift before leaving.

Send some thermos cups to customers in winter, so that people will feel warm after they leave.

When people come to the store for the first time, they don't necessarily come for the second time, but they are all willing to give customers one. She will be very touched.

Return visit after leaving the store

The night after breastfeeding.

The beautician should send a message to the customer to care about it. For example, I chatted with the customer today and heard that the child had a fever and was sick.

I sent a message saying that I heard that my child was ill today, and I can come over for acupuncture tomorrow if I have time. I'll be fine soon, and it's free.

If there is no such situation, ask what the effect is after nursing.

Step eight or step nine?

birthday

On the client's birthday

We can hold a secret little party for the customers who come to the store that day, and prepare flowers and cakes. The staff will send blessings. If the customer can't come, we can send a small gift to his home or company.

Of course, if the customer is willing.

Seasonal reminder

In some areas, when the seasons change, there is always a bad environment. For example, if I am in Changsha, a beautician will send me a message saying that the weather in Changsha is hot recently and I should pay attention to sun protection.

Remember to take an umbrella when traveling. If you get sunburned, you can do this. This set of speech templates is what kind of difficulties customers encounter and what ways I can provide to solve them.

The tenth trick or the eleventh trick, holiday blessing?

Active content activation will be sent on holidays.

Don't send it to every big and small festival, customers will get bored and send it to the crowd:

For example, customers are older than 520520, and there will be young customers to patronize. You can send 520 blessings to those young customers.

Touching service

In addition to sending blessings, you can also join some touching services. For example, we know that this customer has three close sisters, so we can send one to all three sisters, so they will think that this is a fairy beauty salon. Do you want to do it? Even if you don't become a customer, others will say a few words everywhere.

The twelfth or thirteenth trick is to give your heart.

For example, when the customer arrives at the last project, he changes the mask to the most expensive one.

This is not a routine except that he can experience better results and services.

Customers will feel that we really gave it to them, and they can trust us and become members to pay attention to the information in time.

The front desk must pay attention to each customer's information in time, such as whether there are any new developments in this customer.

You can praise, comment and give some care. In short, it is necessary to show more presence and increase feelings in front of customers.