How to use electronic tickets? Complete guide to entry, ticket changes, and reimbursement

Since 1:00 on December 9, 2019, more than 80 lines and stations across the country have implemented electronic passenger ticket station network operation. When you purchase tickets on the China Railway 12306 website or 12306 mobile APP , if there is a "small ID card" mark on the line, it means that electronic tickets can be used.

As of January 6, 2020, there are 68 stations under the management of the Shenyang Railway Bureau where electronic tickets can be used:

20 stations on the Harbin-Dalian High-speed Railway: Fuyu North Station, De Huixi Station, Changchun Station, Changchun West Station, Gongzhulingnan Station, Siping East Station, Changtu West Station, Kaiyuan West Station, Tieling West Station, Shenyang North Station, Shenyang Station, Liaoyang Station, Anshan West Station, Haicheng West Station , Yingkou East Station, Gaizhou West Station, Bayuquan Station, Wafangdian West Station, Puwan Station, Dalian Station;

Seven stations of Shenyang-Dandan High-speed Railway: Shenyang South Station, Benxi Xincheng Station, Benxi Station , Nanfen North Station, Tongyuanbao West Station, Fengcheng East Station, Wulongbei East Station;

Dandong-Dalian Express Railway 15 stations: Dandong Station, Dandongxi Station, Donggang North Station, Beijing Zi Station, Dagushan Station, Qingdui Station, Zhuanghebei Station, Huayuankou Station, Chengzitan Station, Pikou Station, Xingshutun Station, Dengshahe Station, Guangningsi Station, Jinzhou Station, Dalian North Station;

There are 3 stations on the Xintong Passenger Dedicated Line: Zhangwu Station, Ganqika Station, and Tongliao Station;

10 stations on the Chengshen Section of the Beijing-Harbin Expressway Line: Shenyang West Station, Xinmin North Station, Heishan North Station, Fuxin Station, Ulanmutu Station, Beipiao Station, Chaoyang Station, Nailingao Station, Kazuo Station, Niuheliang Station;

Changhui Intercity Line 12 Stations: Longjia Station, Jiutai South Station, Shuangji Station, Jilin Station, Jiaohe West Station, Weihuling North Station, Dunhua Station, Dashitou South Station, Antu West Station, Yanji West Station, Tumen North Station, Hunchun Station;

Panying Expressway 1 station: Panjin Station.

How to enter the station using an electronic ticket?

Passengers holding second-generation resident identity cards, permanent residence identity cards for foreigners, residence permits for Hong Kong, Macao and Taiwan residents, Mainland Travel Permit for Hong Kong and Macao residents, and Mainland Travel Permit for Taiwan residents with machine-readable documents can use the documents directly Self-service verification and ticket check-in.

Passengers with ticket purchase documents that cannot be read by machines will have the staff scan the QR code of their ticket purchase information at the manual real-name verification gate and ticket gate or manually enter their certificate number to verify their entry into the station. .

How to generate the QR code for ticket purchase information: If you register as a user on the 12306.cn website (including mobile APP) and successfully complete the face identity verification through the 12306 mobile APP, you can use the 12306 mobile phone after purchasing the electronic ticket. The dynamic QR code generated by the APP can directly handle the entry and exit ticket checking procedures through the automatic ticket checking machine at the station.

How to check tickets when taking a train?

Passengers must sit according to the car number and seat number displayed in the ticket purchase information. When encountering train staff checking tickets, passengers should show their purchased tickets The original valid ID document used at the time of application. Passengers who purchase discounted tickets need to carry relevant discount documents (such as student ID, disabled military ID) with them for inspection.

How to check the train number information?

Passengers who purchase tickets on the Internet can check the train number of the electronic ticket in the 12306 account order, or check the mobile phone text message, WeChat or email, etc., and they can know the train number and number of the electronic ticket. Seats, boarding time, ticket gates and other information;

Passengers who purchase tickets online can print or download the ticket purchase information sheet through the website after the ticket purchase is successful, or at stations that implement electronic tickets Printing at the ticket window and automatic ticket vending machine;

If you purchase tickets through the ticket window and automatic ticket vending machine, after the ticket purchase is successful, the passenger will receive the ticket purchase information sheet;

How to obtain the ticket Reimbursement voucher?

If passengers need a reimbursement voucher, they can go to the station ticket window or automatic vending machine that implements electronic tickets with the original valid ID used when purchasing the ticket before driving or within 30 days from the date of boarding. , use the ticket machine to exchange for a reimbursement voucher. If it exceeds 30 days, please contact the railway customer service at 12306. The reimbursement voucher cannot be used as a ride voucher.

How to change or refund a ticket?

If passengers need to refund or change their tickets due to itinerary changes, if they pay non-cash and do not print out the reimbursement voucher, they can handle electronic ticket refunds, changes and other changes on the 12306 website, APP mobile client and station windows. .

In other cases, you still need to go to the station window for processing. When going through the refund or change procedures for a railway electronic ticket with a printed reimbursement voucher, you must also hand in the reimbursement voucher.

This article comes from the author of Autohome Chejiahao and does not represent the views and positions of Autohome.