Can I return the train ticket on the day after departure?

When passengers request a refund, please arrive at the station before the departure time specified in the ticket face, refund all the fares and check the refund fee. Under special circumstances, it can be handled within 2 hours after driving with the consent of the stationmaster of the station where the ticket is purchased or the ticket collection station. For group passengers, please leave no later than 48 hours before departure. If the original ticket was purchased in cash, the cash should be refunded when the ticket is refunded. If you use a bank card at the railway ticket window or use an online payment tool on the 12306.cn website to purchase the original ticket, the refund will be returned to the bank card or online payment tool used when purchasing the original ticket within the specified time according to the relevant regulations of the issuing bank or online payment tool.

The train ticket has been taken, and you can only refund it at the train station refund window:

Because the paper ticket is taken out at the same time, the online electronic ticket is invalid, which means that it cannot be changed and refunded online. You need to bring your train ticket and ID card and refund your ticket at the train station refund window before you leave.

Generally speaking, the train station refund window is located in the refund hall, but the layout of train stations varies from place to place, mainly as follows:

1. There is only one ticket hall. Some smaller railway stations have only one ticket hall, so the refund window is located in the hall. Please pay attention to that row of ticket sales windows, and the refund window is at the back.

There are two or more ticket halls. If there are multiple ticket offices, generally speaking, the functions of these ticket offices are different. For example, the South Ticket Office mainly sells tickets manually, so the North Ticket Office may be specially designed for picking up tickets and returning and changing tickets. In this case, you should pay a little attention to the sign or ask the station staff.

Extended data:

Generally speaking, online refunds can be divided into three situations. Under normal circumstances, after the refund is successful, there will be a prompt on the webpage. The account you used when purchasing tickets, and the mobile phone or email bound to it will also receive SMS notification. In this case, the user can generally receive the ticket refunded by the system within ten minutes.

But when there are too many logged-in users, the webpage may show that the system is busy. There is no email or SMS reminder at present, but if you log in to your account 12306, a refund will be displayed. In this case, the refund will usually be made within 15 working days, but the possibility of receiving it immediately is not ruled out.

References:

Railway customer service center-how to handle the refund? ?