She got a new mobile phone number, but she kept receiving debt collection calls! This is the reason again

Recently, Liu Jia (pseudonym), who works in Shenzhen, reported to the Southern Metropolis Daily Privacy Guard that due to the "debt" owed by her old owner, she frequently received collection calls and Short message.

Regarding this situation, the Privacy Guard called the operator, and the customer service said that there was currently no good solution. It was recommended that the parties concerned set up the function of blocking unknown calls and text messages, or log out the problematic mobile phone number and then open a new number.

According to the CFP

The "Civil Code" stipulates that the private life and tranquility of natural persons belong to privacy, and no organization or individual may infringe upon it through spying, intrusion, etc. Privacy Rights of Others. Some experts told the Privacy Guard that collection agents violated the privacy rights of the new account owner.

After getting a new mobile phone number, I received debt collection calls and text messages

In September last year, Liu Jia bought a new mobile phone number, but unexpectedly she received debt collection calls and text messages.

"I went abroad before, and my new account was always shut down. It started (receiving collection calls and text messages) as soon as I came back in June this year." Liu Jia told the Privacy Guard that the person the other party was looking for was named Zhang A certain person said he was involved in online loan fraud and refused to repay his debts. Liu Jia did not know Zhang and initially thought it was a scam call.

After that, Liu Jia received collection text messages and phone calls from time to time. She also explained to the other party that the number had changed owners, but it didn't work.

The collection text message Liu Jia received.

Until September 25, Liu Jia received a collection text message containing her personal address, which showed: Zhang, (your) address has been retrieved...suspected of loan fraud The review has been passed and the materials have been submitted to relevant departments. Police officers and industrial and commercial law enforcement departments will come to enforce the law at 10 a.m. on the 26th. Please cooperate with the law enforcement departments and do not defy the law.

Liu Jia received a collection text message with a personal address.

After seeing the above content, Liu Jia was extremely annoyed and immediately chose to call the police. Before the police arrived, a person claiming to be a courier knocked on the door. Liu Jia said that she did not have a courier. The person also claimed that her colleague placed the order and requested to pick it up. Liu Jia insisted that he made a mistake, and the other party left.

What puzzled Liu Jia was how the collection staff got her address information. After thinking about it carefully, she suspected that the collection agent had previously pretended to be a courier company and defrauded her of her address information.

As early as mid-September, Liu Jia received a corporate text message that started with "1069" and appeared to be sent by a courier company, saying that the courier order information was partially damaged and she needed to reply to the correct shipping address via text message. .

Liu Jia received a text message saying that the express delivery order was damaged.

Liu Jia, who was at work, sent the address without thinking too much. That night, she did receive two couriers, but the delivery companies were not the above-mentioned courier companies. "It felt very strange at the time," she said.

Regarding this situation, the Privacy Guard called the operator, and the customer service said that there was currently no good solution. It was recommended that the parties concerned set up the function of blocking unknown calls and text messages, or log out the problematic mobile phone number and then open a new number.

Experts: Collection agents violated the privacy rights of new account owners

The Privacy Guard found that Liu Jia’s experience was not an isolated case.

According to Xiamen Daily, in March this year, Mr. Lu, a citizen, registered a new mobile phone number and received a collection call on the day he activated it. After that, I received frequent collection calls, and there were more than one collection companies.

The Xiaoxiang Morning News reported that in February 2019, Mr. Li from Changsha also received threatening text messages and harassing calls from collection companies four months after he applied for a new mobile phone number, some even at 7 in the morning. Click to start "harassment".

Now, Liu Jia has no other choice but to change her mobile phone number.

According to the "General Principles of Civil Law", natural persons enjoy the right to privacy. The Civil Code, which will be implemented on January 1 next year, stipulates that the private life and peace of natural persons belong to privacy, and no organization or individual may infringe on the privacy rights of others through spying, intrusion, etc.

In response to Liu Jia’s experience, Aramus, founder of the E-Commerce Law Network and director of the China Cyberspace Security Association, emphasized that the collection personnel violated Liu Jia’s privacy.

Today, from contacting others on the phone to registering an App account, mobile phone numbers have been closely tied to personal life and work. It is understood that due to limited number resources, mobile phone numbers will be put back on the market after being shut down and frozen for a period of time.

Wu Jiawei, a lawyer at Beijing Zhonglun Law Firm, believes that when selling mobile phone numbers, on the premise of protecting the privacy of the previous number owner, operators can consider prompting users with information such as whether the number is a secondary number.

For collection companies that rely on mobile phone numbers to find borrowers, Wu Jiawei suggested that they cooperate with telecom operators to establish a secondary number identification mechanism and determine the mobile phone number based on information such as the comparison of the user's access time to the loan time. Whether to change to a new owner.

The Privacy Guard recommends that in order to avoid leaking privacy and causing trouble to others, when individuals change their mobile phone numbers, they should unbind bank cards, credit cards, frequently used App accounts, etc. that are bound to the mobile phone number. Or cancel the App account registered with the mobile phone number.