JD.COM blocked half the express delivery circle, not the last time: my suitcase was killed in JD.COM customer service.

Shentong Express responded to JD.COM again. "ban" of COM said: "Shentong is a third-party logistics company established for 27 years. Our efforts are to better serve businesses and consumers, not anything else. This is not the first time that JD.COM has done this, and Shentong is not the first courier company to be stopped, let alone the last one. Hegemonic culture has always existed in JD.COM, with only oneself and no * * *. 」

Personal experience:

JD.COM sent a box of water, the address unit, and the doorman had a special place to collect it.

Call me when you come back and tell me that the water tank is wet and may be damaged. Don't let the doorman go, let me inspect the goods myself. I said work, and he said to call him after work. So I came again at 8 pm.

There is basically nothing wrong with the box, one corner is a little wet, and there is nothing wrong with opening the water inside. People who are not particularly picky, even if they don't personally inspect the goods, they will basically feel that there is a problem.

I bought all the water online, so the online shopping volume will not be low, right?

I dare say, just like Shentong, he will definitely throw text messages to the doorman. So is Dayun.

Others may look at the name, regular customers will not call, and text messages will be thrown at the doorman.

Only JD.COM took the trouble to give me a call and allowed the doorman to leave. I didn't receive a phone call in the morning and afternoon. If I didn't receive it in the afternoon, come back the next day.

To tell the truth, sometimes I feel bored. You can throw it to the doorman. But this box of water reminds me that maybe this is a major.

Before sending a notebook, the box is directly a notebook box, which can be seen at a glance. I said let the doorman answer the phone, and he said I'll wait for you to get off work at noon, after all, valuables.

The doorman's cashier's office was monitored, but I still felt very warm at that time.

After all, people are different, and every company has its due diligence and fish in troubled waters.

But at least, personally, I am JD.COM.

As long as Jingdong Express is delivered to your door, and Shentong will put the express cabinet back no matter how I complain for a while or the new express, then I have no brain to stand in JD.COM.

Sorry, JD.COM is still much better than you in my eyes.

JD.COM banned half the express delivery circle. Let's see who banned them. Everyday Express, Tong Yuan Express and Best Express all know what these three companies are like. To put it bluntly, not prohibiting is a crime against consumers.

2. Customer service

Customer service in JD.COM comes uninvited.

When I was in college, there was a JD.COM school, which was the place where JD.COM specially settled in the school. The symbol of JD.COM is also very big. Note that it is a site, which is equivalent to a shop.

In addition, there are three collection points: Tong Yuan and Zhongtong, and SF Express. Dayun and Tongyuan use a collection point, and Shentong's collection point is outside the school.

Because I didn't like to use JD.COM, and I didn't use it before I joined the company, I was exposed to logistics other than JD.COM SF.

Talk about their respective characteristics ↓

Tong Yuan and Dayun are the same receiving point, and each package has a receiving code. Pick it up at the pick-up point with your ID card and pick-up code. This collection point is a printing house. When there are many bags, most of them are found on the ground by themselves. According to the pick-up code.

Zhongtong didn't pick up the code, but took it with his ID card. This is a barber shop. This family also searched on the ground by themselves, classified by surname.

However, the attitudes of the above three schools are still very good, probably because some students have part-time jobs. If you are really too busy, you will let yourself find it, but you will also help.

Because Shentong is outside the school, next to the vegetable market, not a collection point. It is entirely Shentong's own shop, and the word Shentong is very big. You must use your ID card to get it at home. This security is still very good, but the problem lies in the employees of Shentong. Their packages are classified according to the last digit 0-9 of the mobile phone number, and most of the time they are classified incorrectly. The worst is coming, let you find it yourself, sign it after you find it, and check your ID card before you leave.

Many times, if you can't find it, you will ask, request and ask Shentong employees to help you find it. Then the attitude is very indifferent: you look for it yourself, you look for it, it's there, if you can't find it, it's gone, you haven't arrived yet!

The students are also very hard, some are swearing, some are well-intentioned, but after all, they still have to buy online, and it is inevitable that they will use Zhongtong merchants, so they can only be wronged.

Later, in a class on form and policy, the teacher was a standard civil servant and told us how she complained about this Shentong store. First, I complained to the person in charge of the Shentong site, but she refused to accept it. Then she complained to the person in charge in Sichuan, but she still refused to accept it. Finally, she complained to the headquarters, which should be to appease her. Later, she went to industry and commerce, and then began to accept it. The Shentong courier apologized and sent it to her door. Everyone thinks they have bad breath ~

Later, in my junior year, my roommate's boyfriend started a business and opened a Shentong collection point at school. From then on, everyone no longer has to be angry with Shentong employees.

Even so, it's not over. After graduation, many things need to be sent home. In order to take care of my roommate's business, I mailed everything to Shentong, including my suitcase. My roommate really packed it for me. When I got home, my suitcase had been sacrificed. .

Speaking of which, I still have to feel bad about my suitcase. In order to withstand the pressure of falling, I bought a soft bag specially. 1 10 kg I can sit and float. Probably, the sorters of Shentong Logistics are all 300 kg big men. At that time, I didn't know that my roommate and the delivery department were not in the same department. I thought complaining would affect my roommate, so the suitcase died.

3. Customers

Shentong is a underworld. No matter how you complained, you threw the parcel into the locker without notice or changing the courier, and gave the courier the contact information I left when I complained, so that he could communicate with me. In addition to verbal intimidation, spam messages and phone harassment with software for several months in a row, Shentong courier and I also publicly posted the mobile phone numbers and even names and addresses of all users who complained about him on Taobao's second-hand transfer advertisements. With the help of the buyer who came to ask, I have found the courier's Taobao ID, but the other party refused to admit it. After I asked the locker company to block my mobile phone number, the mobile phone number can no longer be used to store my package. Shentong courier actually used his mobile phone number to store my package and forged a receipt, regardless of whether I could receive the claim code.

In addition, Shentong's courier repeatedly used other people's mobile phone numbers and fake names to swipe the bill. In other words, I never used Shentong's mail at all, but the courier used my mobile phone number to place an order from a fake address and sent it to another non-existent address nearby, thus forging the collection performance. This is absolutely illegal. After I complained many times, the outlet manager didn't deal with the courier except to assure me that it wouldn't happen again. The harassment of Shentong courier has been going on.

Three questions about the manager of Shentong's outlets: Since your courier can't do things according to the rules and has repeatedly made fakes, why don't you change people? The manager replied: no one can be recruited. Employees repeatedly violated the law, threatened to harass others, forged mailing documents and leaked sensitive information of others, but Shentong Company still sheltered and connived. Normal people don't come to Shentong to apply. What can such an organization be if it is not a triad society?

Shentong claimed that the courier was a social person with a criminal record, and the company could not manage it. It even claimed that it was arranged by the police and could not be dismissed without the permission of the police. Strange, why don't other courier companies have this wonderful work? Shentong is a detention center? Since you can't manage and transform social people, why did you recruit people in the first place? I'm afraid it's to squeeze costs The delivery contract area of a courier exceeds the total area of three different police stations, and it is almost impossible to deliver goods on demand.

Shentong knows that there is something wrong with the courier's criminal record, and he is also responsible for the work that needs to deal with consumers with a heavy load. Obviously, bullying customers is a dog. If it weren't for the bottomless arrangement of Shentong Company, we ordinary consumers would never have the opportunity to deal with Qiqi couriers again and again. The problem of bullying couriers is rooted in Xiamen Shentong Company's crazy squeezing of delivery costs and bullying consumers. Such a dark and bottomless profit-making organization is simply a social cancer and does not deserve to be called a company! Close the door early

In our place, except for Shentong, all other large and small express deliveries do not refuse to be delivered to your door. Only Shentong is unique.