Year-end summary of physical examination center

Year-end summary of physical examination center

One year's work has reached the end of the year, and this year will become a thing of the past. During this year, our working ability and experience have been improved. Let's sum up this year's work and let young people take fewer detours! In order to make you no longer depressed about not writing the year-end summary, the following is the year-end summary of the physical examination center I compiled for you. Welcome to read the collection.

Physical examination center 1 year-end summary passed quickly. Under the correct leadership and cordial care of the hospital party Committee, the physical examination center has achieved certain social and economic benefits. All the work has developed to a certain extent, laying the foundation for the work in XX years.

The leading group of the hospital makes full use of the existing personnel and equipment resources in our hospital to do practical things for the people, and let the large-scale equipment such as 3D ct machines and 4D color Doppler ultrasound in our hospital serve the people and benefit the people. Especially in order to adapt to today's main theme, health examination is listed as the key work of our hospital.

Its work is progressing smoothly. Under the concept of optimizing the quality of medical examination service, according to the different needs of the people, various medical examination packages are formulated, which are freely chosen by units or individuals. It also completed the organization, consultation and explanation of physical examination, vigorously publicized the knowledge of medical science, and gave on-site education and knowledge lectures to various physical examination units, which improved people's health awareness; I often organize physical examinations in rural areas, and the staff work hard and get favorable comments from the masses.

Because the physical examination work is trivial, there are also some problems. I always want to do my best in my work, but I can't do everything perfectly because of my limited ability. We must also vigorously expand the medical examination market; Increase the publicity of physical examination.

The new year is coming, and in the new year, we will work around the center of the hospital. Assist leaders, under the leadership of leaders, improve customer service shortcomings, methods, grasp the facts, strengthen management, improve services, boldly explore new ideas and methods for physical examination, push the hospital to a new level, and make greater contributions to the healthy and rapid development of the hospital!

The year-end summary of the physical examination center Part II Time flies, and it's another year in a blink of an eye. Over the past year, with the care and help of the director, head nurse and colleagues, I have adapted to the work of the physical examination center.

Looking back on my work in the past year, I have made great progress in thought, study and work, and I have grown a lot, but I can also clearly recognize my own shortcomings. Personal work is summarized as follows:

First, work performance

1, basically mastered the work process of undergraduate course room, and can be independent in physical examination. In particular, when a group of seafarers did not make an appointment for physical examination, they cooperated tacitly with the responsible colleagues and completed the physical examination in an orderly, efficient and high-quality manner with the full cooperation of colleagues in other positions. It perfectly embodies the United and orderly working state of the medical examination center.

2. Through continuous study and practice, I deeply realized the spirit and concept of the physical examination center, put the service attitude first, and at the same time improved my professional quality and answered the common sense of physical examination. It is the key to solve medical disputes and contradictions, and it also improves the recognition of medical examiners. For example, in the first half of the year, when I was doing entry work in the B-ultrasound room, I was asked by a medical examiner who retired from the enterprise. Is "rough gallbladder wall" a big problem? Does it matter? Patient explanation can be achieved by exercising and controlling diet, eating less greasy food and eating more light food, so that it will not develop further. The forensic doctor expressed understanding and satisfaction. As a medical staff, improving professional quality and being able to answer the simple questions put forward by the medical examiner patiently and meticulously, rather than simply perfunctory, is also one of the decisive factors to win customers to come to the medical examination again.

3. Treat the learning tasks organized by the hospital positively, and take part in the theoretical examination and operation examination seriously. After work, I taught myself computer and English exams. And send a message that I will prepare better next time, do better in the exam, keep learning and surpass myself. I would like to thank Assistant Chang for arranging a regular meeting every Friday, summing up this week's shortcomings, and planning the focus of next week's work to make the work orderly and predictable. There is also a business study for department members once a month. Everyone takes turns to choose their own learning topics and take the strengths of each family for my use. Only by continuous learning can we not be eliminated.

Second, the existing problems

1. Because the work of the physical examination center is trivial, everything is often done very carefully. Subjectively, every job is expected to be the best, but due to limited ability, it is impossible to be perfect.

2. Improve personal professional quality, put service attitude in the first place, control personal emotions and serve with a smile.

Three. Plans and objectives

1. Strengthen study, increase professional quality and improve knowledge connotation.

2, improve the computer application ability, improve work efficiency.

3. In order to meet the needs of the work in the physical examination center under the new situation, I am determined to learn with an open mind, respect the leadership, improve the shortcomings, work hard and make persistent efforts, constantly improve my own quality, do all the work more solidly, and do a good job in my ordinary job.

Physical examination center year-end summary Since 3-20xx years ago, under the correct leadership and cordial care of hospital leaders, with the strong help and support of various departments in the hospital, all the staff of the physical examination center have always adhered to the working concept of "patient first, quality first, service with a smile", worked hard and made certain progress in physical examination, laying a foundation for the smooth development of the work in the second half of the year. This year's work summary and the next work plan are reported as follows:

I. Progress of work

1, general situation

This year, * * * conducted health check-ups for 465,438+000 people, including 3,500 cadres and workers from 45 units, 357 individuals and 246 employees. Among the above inspectors, there are 2,500 old customers, 30 units and 0/000 new customers.

2. Main practices

First, continue to strengthen learning. As a medical worker, learning your own business knowledge is the foundation of your life. Therefore, at the beginning of the year, the learning system and training plan of the department were revised and improved, and the department staff were encouraged to study and delve into the medical examination business knowledge after work, and well-known experts inside and outside the hospital were invited to give lectures at the medical examination center on a regular basis. At the same time, organizing department staff to visit and study in provincial hospitals and physical examination centers not only broadens their horizons and increases their knowledge, but also significantly improves the overall quality and professional level of department staff.

The second is to gradually standardize management. Standardized quality and management efficiency. On the basis of fully soliciting opinions, we have established and improved the work system and management norms in terms of work discipline, quality service and health supervision. In order to facilitate clients' physical examination, we further straightened out the physical examination workflow, made every step of physical examination more humanized and rationalized, and gradually realized systematic management and standardized operation, thus continuously improving the quality of physical examination and working efficiency.

The third is to pay attention to publicity and promotion. With the strong support of hospital leaders, we designed and produced a short video about the physical examination center, which was broadcast in prime time on TV, so that more people had a deeper understanding of our hospital's "one-stop" service and the mental outlook of medical staff, which not only established a good image for the hospital, but also laid a solid foundation for the physical examination center to increase the number of tourists.

The fourth is to strive to expand the source of tourists. First of all, make a weekly customer visit plan, pay a healthy return visit to old customers and promote new customers. In fact, the establishment of customer health records, according to the physical examination situation of different groups of people, makes different health plans, and provides reasonable health examination suggestions to customers through telephone calls and SMS reminders, and provides medical advice and help to patients in need of treatment. Through hard work, the re-examination rate of customers and the physical examination volume of customers are increasing day by day.

Second, the main problems

1, the department is not equipped with enough software and hardware. The physical examination software has small memory and insufficient compatibility, which leads to the physical examination results of many units can not be completely saved, the software is unstable, and the information of physical examination personnel often changes automatically; Computer integrated process operation needs to be further improved; There are not enough computers, and the front desk, laboratory and B-ultrasound room need to be equipped with computers and physical examination software to improve work efficiency and overall service level; There are not enough rooms to realize the existing medical consultation management and the green channel reserved for major medical clients. B-ultrasound and color ultrasound are mixed in an operating room, which is easy to cause disputes.

2. The physical examination items are obviously insufficient. With the increasing demand of physical examination market, the current physical examination items are insufficient, so it is necessary to equip with new instruments and equipment to expand the items: color ultrasound small organ probe (which can be used for breast, small organs and blood vessels), biochemical instrument, ophthalmic examination instrument (such as fundus examination), electronic colposcopy, bone mineral density detection, human body composition detection and lung function detector.

3. Service awareness needs to be enhanced. The physical examination center is the window unit of the hospital. Recently, through our joint efforts, we have established a good image for the hospital, but there are still some shortcomings, such as receiving customers and smiling service.

4. Lack of targeted explanation. Due to different professional knowledge, the one-on-one explanation of the physical examination report is not in place. Lack of doctors with clinical experience to report and explain, and timely and effectively transport patients to wards.

Third, the next work plan

1, and further improve the working system. Brainstorm, mobilize all the staff of the physical examination center, give full play to the sense of ownership and subjective initiative, conduct self-examination and self-correction on the management system and workflow of the physical examination center, further improve various internal management systems and work norms, and make them more standardized, scientific and humanized.

2. Further intensify publicity. First, make full use of newspapers, television, especially the Internet and other media resources, increase the publicity of the physical examination center in our hospital, and constantly improve the awareness rate of the physical examination center in the Fourth Hospital; The second is to make and distribute the physical examination manual, so as to facilitate the masses to understand the physical examination knowledge, and at the same time, to further publicize and promote the physical examination center of our hospital.

3. Further improve the quality of physical examination. Strengthen the study of professional knowledge of department personnel, constantly enhance professional skills, and require inspectors to be meticulous and cautious in inspection work to minimize or avoid misdiagnosis. At the same time, we are going to invite experienced doctors in our hospital to sit in the physical examination center at the appointed time to give targeted explanation and consultation to patients, so that customers can come with doubts and return with satisfaction.

4. Further optimize service awareness. Service attitude is a hot spot of customer complaints recently, so it is more and more important to improve service awareness. Please come in, please go out, and invite hospital leaders and related experts to the physical examination center to provide special training on service mentality, service process and communication for department staff. At the same time, arrange medical examination center staff to study in provincial hospital medical examination centers in batches to continuously improve service awareness.

5. Further strengthen customer contact. In the future, the physical examination center will focus on developing market performance and make great efforts to do a good job. Further do a good job in the planning and arrangement of health checkups for employees of all units in the city in the second half of the year, based on stabilizing old customers and aiming at developing new customers, constantly strengthen the visits and emotional communication of big customers, and strive to cultivate a group of long-term cooperative big customers.

This year, I earnestly performed my duties and worked hard to ensure the normal operation of the physical examination center. However, I deeply feel that there are still many shortcomings in my work. In the future work, I will further overcome the shortcomings, do my best and do my duty, and make positive efforts for the long-term development of the physical examination center and the Fourth Hospital.

Over the past year, under the leadership of the hospital leaders, with the support and efforts of colleagues in the department, the work of the department has been carried out smoothly and the work plan for the first half of the year has been completed dutifully. The work of this department in the past six months is summarized as follows:

I. Completion of work indicators

1, comrades in all departments conscientiously implement, implement and implement the party's line, principles and policies, and actively participate in various activities organized by the hospital.

In-depth study and practice of Scientific Outlook on Development activities, closely around the goal of building a strong fortress and creating a hospital with people's satisfaction, combined with entrepreneurial commitment activities, public hospital reform, medical quality miles and other activities, guide employees to perform their duties, be brave in innovation, love their jobs, and strive to improve quality, change their style of work, grasp quality, promote development and ensure growth. I can abide by the law, practice medicine in an honest manner, have a good cooperative relationship with all subjects, have high medical ethics, have high enthusiasm for work, are proficient in business and have good performance, which has promoted the improvement of medical business and party building work. No errors occurred.

2. Do a good job in the work plan of the physical examination center, and improve the work norms, systems, physical examination processes and various precautions. Organize the implementation, so that the division of labor is clear, the responsibility is in place, and the responsibility lies with people. Do a good job in the coordination of clinical departments. A coordination meeting should be held before the physical examination to achieve professional and all-round service. Our philosophy is patient-centered, quality-centered, and serving people's health wholeheartedly. Not only should we provide high-quality and comprehensive examination for every candidate, but also let every candidate feel the thoughtful and meticulous service of the medical examination center.

3. The focus of the health examination center in our hospital is to conduct comprehensive health management on the units and individuals under examination, to understand and manage the health status of the subjects, that is, to scientifically evaluate and effectively control the health status and diseases of the subjects at the same time, which is a core project. Improve the health of the subjects. That is, by formulating targeted health management programs and intervention measures, we can reduce or delay the occurrence of diseases, improve the quality of life and prolong healthy life. This is a target project.

4. Quality control and guarantee of physical examination. The physical examination in our hospital fully absorbed the advanced management concepts of foreign health examination institutions, and formulated scientific and reasonable physical examination process guidelines and precautions in combination with China's national conditions. All positions of physical examination are equipped with professional medical personnel who meet the post setting conditions, and the physical examination operation of each position is carried out in strict accordance with the quality control system. The services after physical examination include the following contents: professional physical examination summary report and health assessment; Establish electronic health records; Explain the physical examination report one-on-one; Expert health prescription; Health consultation hotline and health talks; Free medical guidance and registration assistance.

5.65438 June-June Physical Examination Center Work: Our hospital contacted the physical examination unit ***xx times, with an amount of about xx million yuan; Personal and family physical examination ***xx-x person-times, the amount is about xx million yuan. In the first half of the year, the physical examination amount of the physical examination center was * * *: xx million yuan.

Two. Newly developed new technologies and projects: None.

Three, the main teaching tasks undertaken and their completion

Fourth, the scientific research situation

1. Scientific research projects approved and awarded: none.

2. Publication of papers (including journal name, title and author): None.

Verb (abbreviation of verb) academic exchange

1. Participation in international and domestic academic conferences: none.

2, the professional community undergraduate course room staff.

3, undergraduate course room lectures

Quality service activities carried out by intransitive verbs;

In the first half of the year, the physical examination center organized experts to pay a return visit to ***xx physical examination units, with the number of xx-xx people.

Seven, other events related to the development of this department:

(1) The compliance opinions of the first batch of medical institutions that can carry out health check-ups came in.

(2) better carry out the work of the health examination center on the sixth floor.

(three) to meet the comprehensive target management inspection work of the Municipal Health Bureau.

(four) do a good job in the establishment of the top three, review and sort out the relevant responsibility system, and submit it to the top three office for compilation.

(five) to strengthen communication and cooperation with various departments, and actively complete the tasks assigned by the superior temporarily.

Eight, political study and spiritual civilization construction work.

Actively participate in various activities organized by the hospital, and earnestly fulfill party member's commitment in the activity of striving for excellence. Establish a learning department, strengthen ideological and political education and business skills training in party member, and carry out training and learning more than once every quarter. Actively participate in party member, technical backbone into the community, farmers and other voluntary service activities.

Nine, the existing problems and deficiencies, corrective measures:

The main problems are: there are few opportunities to study abroad, insufficient personnel, occasional mistakes in physical examination reports, insufficient attention to paper writing and scientific research, and no scientific research projects; The professional and management level needs to be further improved.

Rectification measures: go to other provinces to learn the excellent management experience of local medical institutions, promote learning and exchange, continuously improve the standardized management and quality service of undergraduate departments, strengthen the quality cultivation and character of department leaders and medical staff, and improve various rules and regulations.

Reward and punishment system and responsibility. Physical examination personnel configuration: there are fewer physical examination personnel, frequent rotation, and temporary composition of doctors in various departments, which is difficult to manage at work, so there are often doctors such as customers during physical examination! . It is suggested that the hospital can fix the relative physical examination personnel and arrange and manage them by the physical examination center in the form of secondment. I hope to fix the chief inspector and set up a quality assurance team, which will be checked by members. This will make the medical report faster and more accurate. In the future, we should attach importance to the writing of scientific papers, actively carry out scientific research, and strive to carry out scientific research. Further strengthen the professional learning of department employees and continuously improve their professional level and management level.

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