Parents want a refund, what should the teachers of the institution do?

In the recent circumstances, parents have requested refunds for the following reasons:

The inability to provide offline classes, and the inability to attend classes due to consumption issues are the most direct reasons for refunds. If in February and March there were still many parents who did not intend to refund fees out of understanding and waited for classes to resume, then by April, public schools have resumed classes one after another. If offline institutions can no longer provide training options and cancel classes, then parents You will choose a refund to protect your rights.

Many offline institutions also reject online education from the bottom of their hearts. But looking at all aspects, although online transformation is not a easy path, it is currently the only way to quickly build an online education system. In class, quickly gain the understanding of parents and students, and complete class cancellations online to effectively avoid refunds.

The quality of the online courses provided is low and the quality of teaching cannot be guaranteed

Some institutions have provided online teaching very early, but because it is the first time to do it, the institution and the teachers have no experience. , hastily selected tool platform transformation, but dropped the teaching quality and effect. The original purpose of students participating in training is to improve their performance. If online teaching cannot achieve this effect, parents and students will consider whether to stop online learning. After all, participating in online courses in schools is tiring enough.

In addition, I believe that many teachers who have taken live broadcast courses will have this feeling. Online teaching does not copy offline. Compared with other forms of online teaching, live broadcast can better restore offline teaching interaction. But if they just study PPT as before, students might as well watch free recorded courses.

The interactive live broadcast function launched by Meiyue Education in response to this situation allows teachers and students to interact in real-time with voice and pictures, truly without delay, and teachers can also get timely teaching feedback through interaction to ensure teaching quality.

The usual contact between home and school is not done well, and the stickiness with parents and students is not high

Another reason why parents ask for refunds is that the usual contact between home and school is not done well, causing parents to Students are not very sticky, and if there is any trouble, parents will easily want to refund the fees. Especially for preschool education institutions, if parents stay at home and take care of their children for two or three months in a row, they will find that they can also do a good job in educating their children. When classes officially resume, they will feel that there is no need to send their children back to the institution. study. Good service and close communication are the basis for improving stickiness. It is recommended that during this period, institutions, in addition to providing online learning methods, also make regular learning reports for each student and carefully list the students' learning status. More Parent sync.

Affected by the environment and the wave of refunds, parents have lost confidence in education and training institutions

Under special circumstances, parents’ emotions will be affected, and refunds do occur. When faced with individual refunds, institutions do not need to panic. They should communicate well with parents and try to avoid any disputes. In order to avoid large-scale refunds, institutions can also use WeChat groups and other free channels to conduct public welfare classes to reassure parents and give them a signal that the institution is still operating normally and is actively preparing to resume classes.