Vivo mobile phone is not in arrears, and SMS can't be sent out.

Vivo mobile phone has no arrears but can't send text messages:

1. Some short messages could not be sent.

1. If the short message contains sensitive words, the other party cannot receive it after sending it.

Please use the test statement to send a short message to confirm whether the other party can receive it normally, such as sending: hello, thank you, etc. If the other party can receive it normally, it means that the short message sent before may contain sensitive words;

2. Confirm whether the "fixed dialing" service is enabled.

When fixed dialing is turned on, you can only send information to the contacts in the fixed dialing list, but not to other numbers. If you want to continue sending SMS, please cancel the fixed dialing service. Enter settings-(application and authority)-system application settings-telephone-corresponding SIM card-fixed dialing, and turn off fixed dialing (you need to consult the operator to turn off PIN2 code);

3. Unable to send short messages to some short numbers.

Please go to the information App-3 o'clock in the upper right corner-Settings-More Settings-Send payment information. It is recommended to set it to every query.

Second, all text messages can't be sent.

1, switch flight mode.

You can try to switch flight modes and re-trigger the network to try again;

2. Check whether to use a third-party SMS APP.

Third-party SMS apps may have compatibility reasons, so it is recommended to use the SMS app that comes with the system. Go to Settings-Applications and Permissions/More Settings-Permissions Management-Permissions-Default Application Settings-Information and set it to Information.

3. Check whether the number of the SMS center is set correctly.

Enter information-click on the dot in the upper right corner-Settings-More Settings-SMS center number. If you don't know the local SMS center number, please contact the operator to get the SMS center number and set it.

* Note: You can also check the number of the local SMS center by checking other mobile phones using the SIM card of the same operator.

4. Compare and test SIM cards

It is recommended to put the SIM card on other mobile phones to send SMS test. If it still fails to send, it is recommended to consult the operator's customer service.

5. Restore all settings

Please back up your phone data first, and then go to Settings-More Settings/System Management-Restore Factory Settings/Backup and Reset-and try to restore all settings. Restore all settings, that is, restore all settings of the system to the default state, such as alarm clock, network settings, brightness level, ringtone, password, etc. In addition, after all settings are restored, the software account needs to log in again.

If you have more questions, you can contact online customer service for timely feedback. You can enter vivo official website /vivo Mall APP-My-Online Customer Service or click vivo official website Web Edition-Slide Bottom-Online Customer Service-Enter Manual Customer Service and enter online customer service feedback.