False propaganda of industrial and commercial complaint process

Legal analysis: According to the Measures for Handling Consumer Complaints by the Administration for Industry and Commerce, the process of accepting complaints by the administration for industry and commerce is as follows:

1. Consumer complaints: consumers complain to the administration for industry and commerce by letter, fax, SMS, email, 12315 website or going to the administration for industry and commerce, explaining the complaints and reasons;

2. Acceptance of complaints by the industrial and commercial department: If the consumer's complaints meet the requirements, the staff of the industrial and commercial administrative department will accept the complaints and record relevant information within seven working days;

3. if the consumer parties agree to mediation within 6 days, the administrative department for industry and commerce will organize mediation and inform the parties of the time, place, mediators, etc. After the parties reach a mediation, the administrative department for industry and commerce will make a mediation document and file it.

legal basis: law of the people's Republic of China on the protection of consumers' rights and interests article 44 if consumers buy goods or receive services through online trading platforms, and their legitimate rights and interests are damaged, they may demand compensation from sellers or service providers.

if the online trading platform provider cannot provide the real name, address and effective contact information of the seller or service provider, consumers can also demand compensation from the online trading platform provider; If the online trading platform provider makes a promise that is more beneficial to consumers, it shall fulfill the promise. After compensation, the online trading platform provider has the right to recover from the seller or service provider.