What if I can't receive the phone bill?

The reasons for not receiving the top-up payment and the handling methods are as follows:

The first way may be that the system is busy (such as the peak payment period at the beginning and end of the month) and the account is delayed. Please pay attention to the account within 24 hours.

Er Ru hasn't received the account for more than 24 hours. Please keep your recharge voucher or recharge card, and contact the corresponding recharge channel for verification.

(1) If the status shows "Recharge Failed", it may be caused by system failure, and the deduction will be returned to the payment account. Please pay attention to the account information and try recharging again.

(2) When the status shows "Recharge Successful", the system may be in a busy period, which may delay the arrival of the phone bill. It usually takes 24 hours to arrive. Please pay attention to the message and wait for the reminder.