Experience of toll collectors at toll stations

After the toll collector's work experience and understanding are gained, it will be recorded immediately, which will give people the motivation to work hard. Many people have a headache about how to write a wonderful experience. The following is my carefully organized toll collector experience, for reference only, I hope it will help you.

Experience of toll collector 1 I am an intern who has just joined the toll collector team for a few days. Because of my unskilled practice, I often make some small mistakes from time to time. Compared with those old employees, they stick to their ordinary posts for a long time and dedicate their warm and caring smiles and words to drivers and passengers from all over the world, which makes me moved and educated. Through the careful teaching of the master and the old staff these days, I have gained a lot from my initial nervousness to being able to operate now.

The toll station implements semi-military management, with strong organizational discipline and high work requirements. Toll service is a window to show the good professional image of expressway, which requires high-quality and civilized service, singing, collecting and paying, civilized language and smiling service. Smile service is the focus of expressway toll collection, and it is also the key to enhance the image of the window. Always smiling at work is not only a respect for others, but also shows the enthusiasm and sincerity of toll collectors. Although they may sometimes face abusive and complaining drivers and passengers, they still have to keep a cool head and provide help to drivers and passengers with sweet smiles and excellent service. But when some drivers smiled and nodded in response, I realized more deeply that smiling represents a kind of communication and understanding.

In the eyes of many outsiders, highway toll collectors have a desirable job with good working conditions and decent scenery, which is enviable, but they don't know that this job also has its own hardships and difficulties. In my opinion, the toll collector's job is actually to repeat civilized expressions day after day, busy collecting and issuing cards, breathing a lot of automobile exhaust every day and smiling at colorful vehicles. Hello? 、? Goodbye? And then what? How much do I charge you and how much do I give you? In the process of singing, singing and paying money, we are greeted by drivers and passengers sent to all corners of the country. This job means dedication, patience, careful service, busyness and greatness.

During my short internship, I know that I still have a certain gap from being an independent and qualified toll collector, but I will actively learn from my master's work experience and constantly improve my business ability through diligent study and practice, so as to become a qualified toll collector with assured leaders and satisfied drivers as soon as possible.

Understanding of toll collectors' working experience 2. In order to further strengthen civilized service, learn excellent toll station management experience. I am fortunate to be a member of benchmarking learners. Through the benchmarking study in Shijiazhuang toll station, I gained a lot of experience in the mutual discussion and exchange with Liu Juan, the monitor of Class Five.

After this study, I really feel that some aspects are worthy of our reference and learning, and I also realize that what I can't do in my usual work can be improved or even perfected. Through targeted benchmarking study, I have a deeper understanding of Shijiazhuang toll station, and also found the gaps and shortcomings. When we return to the station, we must apply what we have learned, change our concepts, improve our methods and seek breakthroughs.

I think we should really do it in our daily work? Pay attention to detail and pursue perfection? Strive to do everything well, so as to reflect and improve our civilized service level.

I also hope to practice reality and improve it in the future work. I summarize the following points to improve the civilized service level of my station:

First, toll collectors should establish the concept of serving the society for drivers. Spring rain? Service standards to shape themselves, always maintain work passion and enthusiasm, serve drivers with practical actions, build a harmonious relationship between drivers and passengers, make civilized service more people-oriented, and meet the needs of our station development.

Second,? Spring rain? The essence of service is eyes and smiles. A smile can make drivers and passengers feel warm. When drivers and passengers arrive at the toll booth, we should welcome them with sincere smiles, win their respect with smiles, and close the distance with them.

Third, the charging gesture should be standard. In the process of charging, singing "collect and pay" can not only improve the accuracy of charging, but also let the driver hear how much to pay and get back the money, so as to avoid disputes between the toll collector and the driver and reduce unnecessary problems and contradictions caused by money.

Fourth, the items in the toll booth should be placed in a standardized and tidy manner, and the safety equipment should be prepared. The inside and outside of the booth and the driveway should be kept clean and hygienic at all times. The glass should be clean and bright, and attention should be paid to details. A clean and comfortable charging environment will bring a good mood and keep a good working attitude.

Five, improve the professional quality, skilled workflow, identify the model accurately, and improve the charging speed. The work operation record book should be filled in neatly, comprehensively and completely in case of abnormal conditions, and the green traffic record should be complete and accurate.

Six, strengthen staff quality training, improve service awareness, care for employees, in-depth understanding of employee trends, strengthen the exchange of ideas, organize various learning activities.

Through this benchmarking study, I benefited a lot. I not only communicated my business, but also got more ideas, not only the image, but also more details and norms. Benchmarking allows us to broaden our thinking and broaden our knowledge, and can urge us to study hard in future work practice, sum up our shortcomings, learn from other excellent work experience, standardize our service behavior, improve our service level, and make due contributions to our faster and better development.

Experience of toll collectors 3 Time flies, time flies. In a blink of an eye, I have been practicing in Bancang Toll Station for one month. In the past month, I have gained a lot, and I know I still have a lot to learn and improve. I feel like a young bamboo shoot that has just exposed its sharp corner and seen the vast sky, but to grow into a towering tree, it needs sunshine and rain to nourish it slowly.

For everyone, the first time is unforgettable. I still remember the first time I came to the toll gate, and my heart was full of worries. The first time I participated in the quarterly assessment mobilization meeting, I was nervous; It's the first time to queue up for exercise, because I can't completely relax myself, and I feel at a loss. The first time I charged, I was very anxious and embarrassed; The first time I took photos for inspection and took part in the green channel inspection, I felt the pressure ... Fortunately, the warm family at Bancang Station has always supported me, and I passed every first time smoothly. With the constant encouragement of Tang Zhan, the detailed guidance of the monitor and the enthusiastic help of my colleagues, I am not afraid of the first time again. I know that after every experience, I will gain valuable experience, which is priceless to my future work and even myself.

In fact, before going to Bancang Station, I think highway toll collection is a very simple matter. But after I did this job, I found that the charge was really not simple. In the face of neatly arranged long queues, it is necessary to take your time and carefully check the information such as license plates, models and axles; Whether it is early morning or midnight, we must strictly check everywhere; Facing the demands of drivers, we should try our best to help them and show high-standard and high-quality services to every rider. This requires not only professionalism, but also a high sense of responsibility, which is a test of personal comprehensive quality. The more seemingly simple a thing is, the more we should ponder it carefully and make it perfect.

Through this month's work and study, I found the direction of my efforts. In the next work, I will redouble my efforts and constantly improve myself. Drill more business knowledge, accumulate more experience, ask if you don't understand, consult modestly, and follow the footsteps of the monitor to do the work better and better.

Feelings of toll collectors 4 When I first came to the toll booth, I felt a little wasted. At first, I didn't agree with the progressive staff, but it soon became a kind of admiration and admiration. I gradually realized that outstanding achievements can not be achieved in three days or two, and there is always little-known sweat behind every brilliant part. After reading Wei Tingting's performance report, I also summed up some experiences and lessons as guidelines for my future work:

First of all, we must have a good attitude. I have to face all kinds of drivers every day, and anything may happen. In the face of drivers' reproaches and complaints, we should learn to put ourselves in others' shoes. I won't scold you in the alley for no reason. Think about what I did wrong first. If you are stuck in traffic for two or three hours, will you complain? It's true that we worked hard, and we were scolded by the driver. It certainly didn't smell like that. But have you ever wondered where our salary would come from if there were not so many car owners? The customer is God. Sitting in the toll booth represents not ourselves, but the image of our company. The driver will not say that someone's quality is not high, he will say how the North China Expressway is. Since you have chosen this profession, you should be responsible for it and cherish it. A good attitude is also the embodiment of one's own quality.

Secondly, we should be reliable and ambitious, and a journey of a thousand miles begins with a single step. You can't take ten steps in one leap, and you can't walk thousands of miles without accumulating steps. Li Suli, an example of our service industry, is familiar to everyone, but how many unknown days and nights of selfless dedication will make her known and remembered? Dear colleagues, believe in the power of sweat. Only when we work hard and pay, will there always be seeds and God will repay us. It's been almost a year since I came to Dayangfang, and there are still many drivers asking? Aren't you picking and breeding? This may be a recognition of the driver? Whenever this time, no matter how tired, I don't feel tired.

Finally, I want to say that I am very careful. No matter how excellent and hard we are, we have successfully completed our daily work, and we have made the same mistakes many times. I find it difficult to achieve anything. Don't be a monk every day, just muddle along. Life is short, live every day well and learn to take it seriously. We are old for many years now. Are there any good memories worth mentioning? It's never too late to start every charging action.

Toll collector's work experience feeling 5 Toll collector is a service industry. Facing this industry, they should have an excellent working attitude towards customers. Through the annual spring training activities, toll collectors can better understand their service awareness and other work requirements as toll collectors. The following is the experience of the toll collector in spring training. In March, as an expressway toll station, spring training is still the theme of recent work.

Different from previous years, at this time, we are entering the stage of fully implementing the national inspection. In order to form a situation in which all employees participate and everyone acts, create a good atmosphere for doing things quickly, enhance the organizational discipline of all employees, and cultivate and bring up a team with strong business, strict discipline and hard work style. Since March 1 day, Yangling Toll Station has launched a one-month spring training activity for charging overload positions. Training is a "compulsory course" in spring training. In the spacious courtyard of the station area, the staff's full enthusiasm, standard gestures and neat pace have built a beautiful scenery for Yangling Station. In addition to no less than 3 hours of training time every day, many employees use their rest time to correct each other in order to standardize their movements. Their earnest attitude fully shows a strong sense of collective honor and strict organizational discipline. At the same time, in order to increase the interest of queue training, on the basis of extensively soliciting employees' opinions, we broke the previous spring training mode, conducted targeted and differentiated queue training, effectively combined queue training with entertainment, and added personal physical training such as morning running, push-ups, sit-ups, shuttlecock kicking and hula hoop shaking to the training content, which greatly mobilized employees' enthusiasm and played a role in keeping fit. Through this spring training activity, I know that we must do the following in our work:

First, adjust the mentality and establish the service concept of "car owner first" from the bottom of my heart. First of all, we must set a good position for ourselves. The charging process is a service process, not an execution process. Only by setting a good position and fully recognizing your role can you better devote yourself to your work. Secondly, we should pay attention to overcoming the tendency of mechanization. Civilized terms are said every day. After a long time, they will feel dull and tend to be mechanized, but the clients are always changing. It is quite possible that they are driving our expressway for the first time. Therefore, we should establish the concept of "car owner first" from the deep heart, treat every driver and passenger as the first customer, and always do a good job from "zero".

Second, we must do a good job of charging with affection. Words and deeds are the embodiment of thoughts, and thoughts guide actions. Only by serving with emotional civilization can every greeting truly come from the heart. We should adhere to the civilized language that every car must say, but it is by no means the kind of "casual talk" to the microcomputer, nor the "posturing" to the display. But when the driver rolled down the glass and reached into the pass card, he said it with a loud voice, a friendly attitude and a friendly expression. At the same time, we should be able to put ourselves in others' shoes. Toll collectors have to deal with all kinds of drivers every day, and it is common to be scolded. Therefore, in the work, we should practice the slogan of "dedicating smiles to the society and leaving grievances to ourselves", pay attention to strengthening communication with drivers and passengers, give full play to the advantages of smiling service, persuade unreasonable drivers with a peaceful mind, patiently explain, impress people with courtesy and convince people with affection, and believe that sincerity is the best way to open the door.

Third, we should practice basic skills hard. From the use of civilized language, singing, collection and payment, microcomputer operation, smiling service, receipt and delivery of money tickets, we should work hard on the word "fine" in every link and every process, so as to "accurately identify the car type, quickly collect tickets, sing, collect and pay bills clearly, and count and identify tickets" to serve drivers and passengers quickly, accurately and conveniently. Of course, the basic skills are not limited to this. Providing safe and smooth crossings for drivers and passengers, giving them clear directions, publicizing and explaining the relevant regulations of expressways to them in time, and providing them with help within our power are the basic skills for us to do a good job in charging services.

Fourth, we must establish a sense of quality service. In the process of charging, we must change our role and change charging into service. Only by consciously putting yourself in the position of service provider can we consciously serve customers, and then establish the awareness of quality service, consciously improve the service level and provide quality services to customers. Only by establishing the consciousness of providing quality service can we achieve enthusiastic service and civilized charging, overcome the cold and hard working attitude and create a benign atmosphere of harmonious and safe charging.

Fifth, improve the quality of service. It is not enough to have a sense of quality service. Without the ability to provide quality services, it is impossible to really provide quality services to customers. "If you want to be good at something, you must be good at it first", so it is very important to improve the ability of the whole expressway toll collector team to provide quality services. To do this, we must first improve the quality of toll collectors. For example, vigorously promote civilized language and provide smiling service; Use spare time to consciously study politics, ideology, professional ethics, laws, regulations, rules and various business technologies, improve service skills and their own quality, and lay a good foundation for providing quality services.

Sixth, we should consciously abide by the rules and regulations of toll stations. Toll collectors must consciously abide by the rules and regulations of the station and the laws and regulations of the country, consciously act according to the rules, abide by the law, obey the arrangements, respect the leaders, unite with comrades, take the station as their home, accurately complete their own charging work, add luster to the toll station, and successfully complete all tasks assigned by the leaders of the station. As long as our toll collectors really regard the three-foot sentry box as a window to spread social civilization, as a position for people to do good deeds and do practical things in the past, and insist on a smiling face, a greeting and a blessing in the toll collection service, and insist on attentive and affectionate service, so that the service objects can feel the charm of toll collectors personally and enhance the good social image of our expressway, our toll collection service will definitely reassure the leaders and satisfy the society.