How to write a summary of postal self-examination and self-correction

In the first half of the year, under the correct guidance of the State Administration, Longchuan Bureau focused on the overall requirements of "reform and innovation to promote development, business development to create characteristics, first-class enterprise management, and the peak of innovation in civilized construction", taking development as the main line and efficiency as the purpose, and continuously increased business development and business adjustment, "fully developing franchise business and maintaining efficient and rapid development of postal business". Through professional reform and focusing on the future, we will rapidly expand the express logistics business. On the basis of postal financial services, we will actively expand the business areas and products of agency services, increase market development and structural adjustment, promote scale development with project drive, and promote efficiency improvement with structural adjustment to achieve coordinated development of enterprise scale and efficiency. Longchuan Bureau has achieved the business objectives of more than half the time and more than half the tasks.

I. Completion of various business indicators from/kloc-0 to May:

65,438+0. Income completion: business income1622,800 yuan, accounting for 45.2% of the annual plan 359. Among them, the postal service completed 693,000 yuan, accounting for 42.7% of the completed income; Express delivery business completed 244,400 yuan, accounting for 65,438+05.1%of the completed income; Agency financial business completed 565,438+0,000 yuan, accounting for 365,438+0.4% of the completed income; Other business completed 175300 yuan, accounting for 1 1% of the completed income.

2. Completion of cost expenditure: the cost expenditure is 676,600 yuan, and the annual plan is 53. 12%.

3. Completion of revenue and expenditure: 94.62 yuan, accounting for 40.85% of the annual plan.

The second is to develop key businesses.

-Mail business: As of May, the accumulated business income was 285,500 yuan, up 775,654.38+0% year-on-year. Mail business is the exclusive business of postal service and the foundation of postal service market. In the development of this field, the main measures are as follows: First, organize leaders to make careful arrangements, set up a business development leading group headed by the heads of various departments and a guarantee group supported by the marketing department and marketing center, carefully arrange greeting cards and lucky xinfuka as tough battles, and at the same time regard the marketing of greeting cards and lucky xinfuka as a performance project of employees to ensure that greeting cards and lucky xinfuka are highly valued. The recommendation marketing of greeting cards and auspicious new wealth cards is mainly based on county-owned units, and the marketing department and marketing center organize planning schemes, and the departments conduct door-to-door marketing, with the full cooperation of the whole staff, giving rewards according to the marketing quantity of the staff, stimulating the enthusiasm of the staff and effectively promoting the marketing of postal greeting cards. Second, do a good job in the marketing planning of China postal express mail advertisements, and gradually implement the marketing enterprise edition, festival edition and information edition, so as to expand the publishing level of China postal express mail advertisements, improve the popularity and influence of postal express mail DM, increase the information content, be close to the market, be close to the people, attract customers to use and expand the circulation.

-Financial services: First, the confidence and determination to develop the postal savings balance. Set up a marketing team, make carpet visits to all units and shops in the county, go all out to vigorously develop the postal service, and put forward the task of increasing the balance by 23 million yuan. At the end of May, the accumulated net balance was 8.65 million yuan, accounting for 37.6% of the plan, with 350,000 yuan of high-quality loans and 6.5438+0.62 million yuan of credit. Second, actively develop SMS business and strive to increase non-spread income. Through the timely convening of SMS business development supervision meeting, analyze the market, find problems, make plans, strengthen marketing, etc. The backward development of this business was quickly reversed, with SMS accounting for 55.4%. The third is to develop insurance agency business. Adhere to the counter as the position, supplemented by employee labor competition, guided by business promotion, and pay close attention to insurance agency business. By May, the premium income was139,600 yuan, accounting for 17.45% of the annual plan of 800,000 yuan. The fourth is to increase the development of green cards. While vigorously promoting the green card business through various media and festivals, we actively carried out counter promotion and issued 672 cards. Fifth, continue to develop new foreign exchange business. By vigorously promoting the payment and settlement function of remittance, further improving the service and carrying out the activity of saying more, business remittance, account remittance and notice remittance have increased substantially.

-Newspaper business: First, pay close attention to the large-scale subscription of newspapers and periodicals. While actively cooperating with local party committees to do a good job in subscription of party newspapers and periodicals, we should give full play to the main role of subscribers and complete the issuance of party newspapers and periodicals by improving services, segmenting markets, door-to-door subscription, and all-staff marketing. 1150,000 yuan; The second is to persistently grasp the perennial subscription. First of all, take the counter as the position, do a good job of service, and ensure that the subscription is supplemented, renewed and broken. Secondly, arrange the second subscription in time after the big subscription, so that the plan is in place, the goal is clear, and the responsibility lies with people. Third, the supervision and assessment of delivery service quality have been strengthened, and the system of supplementary delivery and refund of short-edition newspapers and periodicals has been standardized, which has effectively guaranteed the rapid development of newspaper business. By May, the income of newspapers and periodicals had reached19.77 million yuan, a year-on-year increase of 34.36%.

-Philatelic business: First, do a good job in the new postal store and take a series of effective measures, such as counter promotion, full-time marketing, and sales assistance for all employees, so that philatelic income has increased significantly compared with last year. The second is to organize a personalized stamp labor competition of "Golden Childhood, Edgar, My Parents, Hello Teacher".

-Express delivery business: First, actively carry out project marketing to drive development with projects. Do a good job in the marketing of holiday projects such as "five festivals to send" and "homesickness month". The second is to strengthen window marketing. Excellent service is the premise of winning users and winning the market. It is extremely important to do a good job in window service. The third is to do a good job in the proportion of second-generation mailing. By May, the accumulated income of express delivery business was 244,400 yuan, accounting for 37.6% of the annual plan.

Third, lay a solid foundation for management and improve management efficiency.

First, solid and efficient management is the cornerstone of the success or failure of an enterprise. In accordance with the spirit of the provincial and national bureaus on carrying out special governance activities, we should conscientiously implement the "three maintenances" and "three persistences", focus on enterprise's "mail flow" and "capital flow", improve and implement various postal business management rules and regulations, establish efficient, unified and deterrent business inspection, and solve the problems of "weak basic management awareness, poor management and inadequate supervision and inspection". Self-examination and self-correction are carried out globally, and the problems existing in the safety and rules and regulations of our bureau are rectified and implemented in comparison with the relevant departments of the State Administration. According to the responsibility of "45 1 10", business inspections are carried out in each monitoring post and more than 100 inspection reports are filled out. Through comprehensive improvement of basic management, the business window and delivery service are mainly strengthened to achieve standardized service and civilization. The second is to strengthen financial supervision and management and conscientiously implement the financial budget management system. Strengthen cost control, optimize the cost structure, strengthen the monitoring of labor expenses, repair fees, reception fees, etc., increase the management of business funds, ensure the safety of funds, strictly implement the industry-finance reconciliation system, prevent income from running, running, dripping and leaking, and at the same time put limited funds on business development to open up sources and reduce expenditure; The third is to do a good job in safety production, conscientiously carry out the special rectification work of "implementing the system and eliminating hidden dangers", and constantly improve the safety awareness of employees. Carry out the policy of "prevention first, ensuring key points, comprehensive management and ensuring safety", do a good job in comprehensive management and prevention of social security, strictly implement the comprehensive responsibility system, increase the safety awareness education of employees, nip in the bud, and ensure the occurrence of accidents without safety production responsibility.

Fourth, the existing problems and shortcomings.

1, uneven development. Of the seven key business divisions in the world, only two have completed their revenue as planned, while the other five have not, which brings great pressure to the completion of the overall revenue plan.

2. Business development is slow, and the scale and benefits of various businesses are far from the needs of planning and development. The progress of some business target projects is slow, the reserves of key customers and projects are insufficient, and the development between businesses is uncoordinated and unbalanced. The construction of postal key customer system is progressing slowly, and the marketing work needs to further integrate resources to form a joint force.

3. The rules and regulations are not strictly enforced. After investigation, although the bureau strictly requested rectification, some team sites still failed to be rectified, and the phenomenon of dirty, chaotic and poor business premises still existed.

4. The overall development of employees' professional quality, professional level and professional skills is unbalanced. Lack of professional marketing talents and capable professional leaders. The overall development of employees' professional quality, professional level and professional skills is unbalanced, which affects the business development to varying degrees. How to strengthen the training and education of employees is an urgent problem for us to solve.

Business arrangements for the second half of 2009

In the first half of 2009, through the joint efforts of all staff, all the business work in the first half of 2009 was successfully completed, and the business of the three major sectors continued to develop steadily. However, from the perspective of various operating conditions, the business development is unbalanced, the support of key projects has not played a pulling role, and the operating situation is very severe. According to the business strategy of Dehong Post Office, "build a big postal service carefully and jointly promote great development", we should adhere to two unifications, that is, unify our thinking and understanding, and fight hard in the second half of the year to ensure the realization of the business objectives and tasks throughout the year. The focus of business work in the second half of this year is as follows:

I. Mail business

-Target and task: realize income of 654.38 million yuan.

Specific measures:

1. Card sealing project: conscientiously sum up the marketing achievements in 2008, pay a return visit to customers, start the 20 10 greeting card project ahead of schedule, sort out the enterprises with local characteristics, seize the opportunity of the local government to build Longchuan border tourist town, the hometown of Munao, China, focus on developing the "Lucky Post the World" project, and market and produce the "Lucky Post the World" with local and enterprise characteristics.

2. "Longchuan Today" project: After the feedback analysis of the marketing situation in the first half of the year, the project has certain market space, low production cost, certain grade and certain market expansion and marketing potential. The platform built has been well received by Party committees and local enterprises, firmly grasping the good momentum of development, (1) increasing the development and production of the sixth issue of Longchuan Today Special Issue in the second half of the year, and (2) strengthening communication with the leading group of home appliances going to the countryside. (3) Continue to pay special attention to the good opportunity of Renhe Hospital's opening promotion, and develop and produce a special issue of "Guide to Medical Propaganda and Medical Records Manual" in the second half of the year. (4) Complete the production of the postal seal and image brochure of Li Wen Company. (5) While delivering today's Longchuan in groups, pay a serious visit to understand the customer's needs, especially pay a return visit to the greeting card production unit in 2009, and do a good job in the preliminary work of 20 10 greeting card marketing and development.

Two. Philatelic business

-Target and task: realize income of 6,543,800 yuan+0.5 million yuan.

Specific measures:

1. Continue to complete the personalized stamp projects of "3+ 1", "Aijia", "I grew up with * * * and China" and "Hello teacher", implement the project and responsibilities to people, cooperate with the marriage registration department and the bridal shop, and develop "according to the 10% reward method.

2. Inventory and market the Olympic stamp product "Yu Meidehong". Plan ahead and do a good job in the sales of stamp products for the Mid-Autumn Festival in 2009, and open up the distribution channels of stamp products with postal customers to realize an income of 30,000 yuan.

3. Key projects support the development of anti-drug and anti-AIDS commemorative books, brochures of Li Wenjingpo Culture Communication Company, resettlement commemorative books and Jingpo national personalized stamps.

Third, e-commerce.

-Target and task: realize an income of 50,000 yuan.

Specific measures:

1. SMS service: expand and strengthen the savings SMS service, tap potential customers and improve the value-added rate of SMS. At the same time, strengthen window marketing and assessment, and increase the rate of adding remittance and express SMS and the rate of adding new green cards.

2. Lottery sales: give full play to the advantages of postal network, combine planned task allocation with flexible deployment, give full play to window marketing, and use various holidays, street days and celebrations to form sales teams to further expand the market below the county level and expand lottery sales business.

3. Acting for ticket sales: All electronic sales outlets in the county have opened the ticket sales business, which can issue tickets in time. All outlets must increase publicity, and the county bureau center must provide business guidance.

Fourth, packaging business

-Target and task: realize operating income of 6,543,800 yuan+0.5 million yuan.

Specific measures:

1. Visit deeply to understand the market and grasp the time when local specialties come to market. The marketing work must move forward, track the time when a large number of packaged Tricholoma matsutake and bamboo shoots come to market, fully understand the production capacity, sales methods and transportation channels of the existing agricultural special products processing plants such as Tricholoma matsutake and bamboo shoots in Longchuan, and compare the differences in social transportation rates and postage. In marketing, we should fully reflect the security of postal network operation and strive to expand market space.

2. Pay close attention to signing the tea parcel mailing agreement of Jintai Tea Factory, recognize the business model, and expand the business space of other tea factories.

Verb (abbreviation of verb) newspaper distribution business

-Target and task: realize an income of 200,000 yuan.

Specific measures:

To continue to do a good job in updating newspapers and periodicals, we must establish the business philosophy that every day is a newspaper subscription day, adopt flexible and diverse ways, and constantly expand the teaching auxiliary market. At the same time, the person in charge of sealing and distributing should do a good job of visiting customers, fully understand the service quality of section delivery, and make full preparations for the newspaper subscription of 20 10.

Six, express logistics business

-Target and task: realize an income of 300,000 yuan.

1. Express service:

(1) Second-generation card: According to the work requirements of the State Administration of China, we should pay close attention to the mailing ratio of second-generation cards, and form a special marketing working group for outlets with low mailing ratio to ensure that the ratio is above 80%. At the same time, the system checks the scale of outlets in the county to ensure that the income is synchronized with the basic management. The person in charge of the project supervises the project every week, reports the postal proportion of each outlet, and keeps abreast of the situation of each outlet. The proportion of postal services must reach more than 80%.

(2) Online shopping business: In the second half of the year, we will cooperate with the National Bureau to complete the online display of online shopping supermarket shelves and products in Quanzhou, so as to find customers online and do business offline, and strive to achieve zero breakthrough in the second half of the year.

(3) Window promotion: Continue to promote window business, guide customers to develop into high-tariff business, carefully analyze the market potential and marketing promotion mode of agency outlets, and find business breakthroughs.

(4) Driving license and driver's license business: For the delivery of personalized driving license and driver's license, we will cooperate with the traffic police department to start express delivery of licenses in the same city on the basis of obtaining the wishes of customers. In view of the good start of cooperation with the traffic police department in the early stage of personalized license, the project leader should constantly expand the development space of other businesses.

2. Logistics business:

(1) tobacco project: carefully check and manage according to the KPI quality management requirements of tobacco project and the distribution management measures jointly formulated by postal service and tobacco companies to ensure the satisfactory results of tobacco companies, tobacco retailers and distributors.

(2) Functional logistics: While doing a good job in terminal logistics distribution, actively seek the market, make good use of mail delivery vehicles and cigarette delivery vehicles, reduce the air return rate, increase business income and improve operational efficiency.

(3) Agricultural resources projects: On the basis of consolidating this big fat farm, actively expand new market space.

Seven. financing

1, postal service:

-Target and task: realize an income of 800,000 yuan.

Specific measures:

(1) Firmly develop the confidence of the balance. All outlets should make full use of key business support projects, increase the maintenance of key customers, focus on promoting universality, actively adopt a marketing-oriented business model, and combine mandatory tasks with universal marketing to fully achieve the goal of 23 million annual net balance. For the installed Shangyitong, it is necessary to pay a regular return visit to improve the utilization rate and capital precipitation rate.

(2) fully mobilize the enthusiasm of employees to share the storage, refine the objectives and tasks, ensure that individuals protect the team and the team protects the overall situation, and implement them layer by layer in the form of mandatory tasks.

(3) Green card and mobile business: intensify window publicity, improve the quality of internal personnel and management norms, shorten the waiting time of users, and the rate of newly opened green cards and short messages must reach 85%, and continuously expand the market share of green cards.

As a key project in the second half of the year, mobile services must speed up the contact with farm business, set up a special marketing team to promote the pace of project implementation, seize the market as soon as possible, and expand the establishment of green card villages and towns.

(3) Agency insurance: All outlets should firmly establish the long-term development idea of agency business, combine all-staff marketing, window marketing and professional marketing, effectively integrate resources and maximize the utilization rate of resource allocation. At the same time, a strict assessment system is adopted to ensure that the objectives and tasks are completed on time.

(4) Microfinance: effectively integrate resources, expand publicity, form a joint force, increase marketing efforts to key customer groups and processing and manufacturing industries, and ensure the loan amount of 4 million yuan.

2. Exchange business

Strengthen the window publicity effect and increase the proportion of short messages and receipts.

Eight, basic management

Basic management is very important to the quality of enterprise management. All business units should closely focus on the thinking of Quanzhou management and implement all the work. The person in charge of each business unit is the first responsible person, who carefully checks and rectifies the basic management of the department and completes the special rectification work. In the second half of the year, the county bureau will form a special work leading group to carry out irregular inspection and rectification of basic management, consolidate the rectification results and ensure the safe operation of high-speed postal services.

Team building: At present, our bureau is facing unprecedented difficulties. The development of enterprises cannot be separated from people. With the improvement of people's quality, management will continue to deepen and management level will continue to improve. In the second half of the year, our bureau will continue to promote the development of enterprises, focusing on the construction of three teams of management, marketing and professional technology. Through the in-depth practice of Scientific Outlook on Development's education and study activities and reading activities, the overall quality of employees has been improved, the overall image of postal employees has been established, unity and cooperation have been emphasized, and collective consultation on major issues has been realized. Strive to determine the development plan of the unit and department from the overall situation and strategic height, and comprehensively and systematically promote the reform, operation and management of enterprises. Secondly, we should improve the overall quality of the labor force and strive to meet the needs of market competition. In the second half of the year, our bureau focused the workers' thoughts and spirits on accelerating development, which effectively mobilized the enthusiasm and creativity of workers and enhanced their confidence and determination to participate in market competition. Continuously improve the practical skills and operational skills of marketers. Continuously improve the leadership and management level of the person in charge. Strengthen job skills training and establish employee training platform.

The task we face in 2009 is very heavy. We must not only see the favorable conditions for completing the annual tasks, but also fully estimate all kinds of difficulties and unfavorable factors, and we must not relax the pace of accelerating development at all. Generally speaking, we should further unify our thinking, raise our awareness, develop our business with a higher and faster momentum, and do all the work in 2009 in a down-to-earth manner.