Job responsibilities of game customer service _ What are the job requirements of game customer service?

Game customer service needs to have strong acceptance, basic communication skills and emotional control, good professionalism and professional ethics, and a strong sense of collective honor; The following is my carefully collected job responsibilities of game customer service. I will share them with you and enjoy them.

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Job responsibilities of game customer service _ What does game customer service do

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Job responsibilities of game customer service 1

1. Answer players' doubts and accept players' questions through telephone, email, community and other channels;

2. communicate with players, summarize and sort out their opinions and needs and give feedback;

3. Be responsible for data processing of game props and account numbers;

4. Track the problem to help players solve the problem as soon as possible;

5. Complete all matters arranged by superiors on time;

6. timely feedback the abnormal conditions of the products operated by the company and assist in handling them;

Job Responsibilities of Game Customer Service 2

Answer and handle the game questions fed back by players through QQ and WeChat;

communicate with users actively, get the latest demand information of users, and provide users with quality services;

guide users to participate in various recharge preferential activities;

handle players' complaints and opinions, and help players solve problems quickly and effectively.

game customer service responsibilities 3

1. Daily customer service, answering players' questions through various platforms and tools;

2. Give timely feedback and assist in handling the abnormal situation of the game, and effectively appease the players' emotions;

3. collect and sort out players' opinions and submit them to the operation and project team accurately;

4. Understand the players' needs and provide thoughtful service for each player with your heart;

5. Complete other tasks assigned by superiors.

Job Responsibilities of Game Customer Service 4

1. Be deeply familiar with the main game products and gameplay operated by the company;

2. Be responsible for establishing contact with game VIP players, providing quality services to VIP players and maintaining VIP players as a whole;

3. Promote benefits such as recharge rebate scheme to VIP players, and register and apply for rebate for qualified VIP players;

4. According to the game operation plan, it can effectively cooperate with all kinds of activities to push and analyze, answer questions and guide recharge;

5. Keep good communication with big R players for a long time, ensure high activity and high recharge of big R players, improve activity and reduce wastage;

6. Collect and feedback opinions of VIP players, summarize and analyze VIP player data and report them in time.

game customer service responsibilities 5

1. Responsible for users' feedback, customer service hotline, online communication, players' Q group and WeChat WeChat official account's reply

2. Collect and sort out players' opinions and suggestions, and be responsible for solving players' demands and questions

3. Follow up the bug repair in the game

4. Complete the tasks assigned by the supervisor

Game customer service responsibilities 6 <

2. Give timely feedback and assist in handling the abnormal situation of the game, and communicate with the players;

3. collating and submitting the demands of VIP players, and counting the rebate rewards;

4. maintain the existing r players of cuhk and provide quality services;

5. Experience and test the game, summarize the game experience and put forward suggestions for improvement;

6. Monitor the running state of the game and maintain the normal environment in the game;

7. Complete other tasks assigned by the superior leaders.

Job Responsibilities of Game Customer Service 7

1. Be familiar with every game of the company and be able to independently guide players to better experience the game.

2. Be familiar with the background operation of each game, and solve the game problems for players efficiently.

3. Use marketing QQ, VIP-specific QQ, forums and other service channels for players to answer questions and deal with game problems in time.

4. Accept the advice, inquiries and complaints from players about the game, and firmly safeguard the good image of the official.

5. comprehensively and timely monitor the situation of the game site, and be good at finding game problems while experiencing the game, and summarize the feedback in time.

6. In some cases, I am willing to provide assistance to other departments' related business work and finish it seriously.

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