What should I do if BBK v27 suddenly shuts down and cannot be turned on?

Excuse me, is your mobile phone y27? We suggest you try the following methods to see if you can start:

1. Press and hold the power button 10 second to restart the phone forcibly.

2. Try charging for 20 minutes and then press the power button 10 second to see if it can be turned on (the phone is completely dead without prompting).

3. When the phone is turned off for 3 to 4 seconds, press and hold the volume up button and the power button at the same time. After the vivo mobile phone logo appears on the mobile phone, release the button and enter the recovery mode. First, select Erase Data/Restore Factory Settings, wait for the interface to jump, then select Erase Cache Partition, and then select Restart the system immediately to restart the phone immediately. (Doing so will lose all data on the mobile phone, including installed applications, phone books, text messages, etc. ). Use this item only when there is no other solution for the mobile phone. Use it with caution. )

If the above methods still can't be turned on or the mobile phone has important data, it is recommended that you take the mobile phone to the local after-sales inspection and processing, and the after-sales technicians will handle it for you. You can check the address of after-sales service center in vivo official website:

/service/map.html, just check the after-sales address of your province and city.