I booked a hotel through Meituan, can I cancel the order?

You need to contact the booking company for this. After the reservation is successful, high-end hotels will inform you that if you cancel, it will be a total loss. Generally, cancellation is not allowed. If a low-end hotel uses the hotel's private rooms, then Otherwise, the booking party does not allow you to cancel at will. If you do have special circumstances, please contact the booking party as soon as possible to explain the reason.

After booking a room with Meituan, you can unsubscribe, but unsubscribing requires some of the following requirements

According to Meituan service guarantee:

1. Meituan We promise not to charge any additional fees for cancellation or change services. If you need to cancel or change your reservation, we will actively coordinate and communicate with the hotel to avoid your losses.

2. Unsubscription protection for special reasons: You can unsubscribe or assist in modifications after providing proof of special reasons. Special reasons include the death, hospitalization, or fracture of the resident himself, as well as the death or hospitalization of his parents, children, or spouse.

3. Force majeure cancellation protection: If the itinerary is canceled or changed due to force majeure, Meituan will refund the fee or price difference.

4. 15-minute free refund: Unconditional free cancellation service within 15 minutes after order confirmation (only applicable to products with the "Express Return" label).

Several situations that do not meet the above service guarantee scope of Meituan:

1. You did not contact Meituan in time and checked into other hotels on your own.

2. You did not arrive at the hotel within the agreed arrival time or arrived earlier than the hotel can accommodate.

3. You can change the hotel’s check-in date, room type, etc. without confirmation from Meituan.

4. Meituan or the original hotel has upgraded you to another room not lower than the original standard for free (arranged in the original hotel).

5. You did not actually check in or failed to provide a true and valid check-in voucher, or the person, city, and date in the check-in voucher are inconsistent with the original order.

6. When you arrived at the store, your order was not confirmed by Meituan (please refer to Meituan’s SMS/client results to see whether the order was successfully booked).

7. For prepaid orders, you failed to pay the room fee.

8. Orders with security transaction risks, including but not limited to orders with malicious bidding behavior by peers, will be determined by Meituan.

9. When purchasing group purchase products, you did not make a reservation as required or failed to verify the electronic redemption code.