What is the telephone number of Tianjin digital epidemic prevention customer service?

What is the telephone number of Tianjin digital epidemic prevention customer service?

A: Questions related to the "Tianjin Digital Epidemic Prevention" APP can be fed back to the convenience service hotline 022- 12345.

_ _ Tianjin Digital Epidemic Prevention APP Frequently Asked Questions

Question 1: Personal registration cannot complete real-name authentication?

Answer: Please carefully check whether your name and ID number are consistent with the information on the ID. If it is correct, please wait patiently. The system is expected to complete the real-name verification within 12 hours. If you find an error, please re-register after setting-account cancellation.

Question 2: What if the family agent can't complete the real name?

A: If the real name is not completed in the family agency, you can change and correct the family information in "Change Family Members-Edit" and re-authenticate the real name.

Question 3: How to deal with minors who cannot complete their real names?

Answer: For those below 16, if the "real name" is not displayed, you can change the "certificate status" to "children have not yet applied for an ID card" in "Change Family Members-Edit" and re-do the real name authentication.

Question 4: Can't the traditional Chinese characters of name input be authenticated by real name?

A: Please send back the information such as mobile phone number, ID number and detailed name to the convenience service hotline 12345. Unusual names need technical support to be handled separately.

Question 5: Can't the mobile phone receive the SMS verification code?

A: Have you ever handled the number portability business? If yes, please feedback your mobile phone number to the convenience service hotline 12345 for processing, and the operator will solve it within 2 days.

Question 6: Can't you find your own community at your residential address?

A: If you can't find the community, you can choose to save it on the first floor of the street, and then gradually improve the community address.

Question 7: Can't log in to register the APP?

A: If you have any questions about login and registration, please feed back your mobile phone number, ID number, detailed name and other information to the convenience service hotline 12345, and technical support will handle it separately.

Question 8: Why can I register successfully if my name and ID number are inconsistent?

Answer: If the ID number and name are inconsistent, the "real name" cannot be displayed, and only some functions can be used.