10086 is the machine answer?

10086 is not entirely answered by machine, but by manual, automatic voice, short message, fax, email, etc., to provide you with professional services such as business consultation, business acceptance, complaints and suggestions on mobile communication 24 hours a day.

When you want to inquire about China Mobile's basic policies, business knowledge, new services, billing and other issues, reflect the improvement of mobile network communication and service quality, or make comments or suggestions on China Mobile's services and services, you can dial 10086 and press 0 to transfer to the manual service desk. Human service is not a machine answer.

Extended data:

China Mobile Company has set up 10086 customer service hotline all over the country. Customers can call local 10086 at any time to handle various businesses, master their own telephone charges, understand the relevant knowledge of China Mobile, put forward opinions and suggestions to China Mobile Company, and complain about the quality of mobile phone calls and the service attitude of sales staff. The customer service center will verify and solve problems for customers in time.

Among them, the phone bill inquiry service is only open to local China mobile customers, and foreign customers should call the local customer service center for phone bill inquiry. 10086 customer service hotline provides 24-hour all-weather service.