What about China Mobile's arbitrary charges?

Life is inseparable from mobile phones, and using mobile phones may be charged by operators. What shall we do? Complain! And complain to the end. How to complain? Here are some ways.

1. Call 10086 and switch to manual service. After connecting, write down the other party's work number, such as 944, and then describe how you were charged at will. Remember to tell her that you remember her job number, don't ignore it, don't kick the ball. You didn't customize any charging content, and you didn't confirm this charging message twice. In addition, these arbitrary charges occurred unwittingly. Of course, if there is confirmation, they should also have computer records. Tell them to reply as soon as possible. Insist on double fees. Otherwise, you will complain to all complaint agencies and reserve the right to resort to law. No matter how they cheat you, don't believe it unless you pay back the phone bill.

2. Make a complaint on the complaint link of mobile and other web pages, and insist on double refund of arbitrary charges. Complaint Link/M-Zone/Service/

3. Complain on 3 15 consumer electronic network. 3 15 electronic network /tousu/khtsmain.asp

5. When Mobile formally accepts the complaint, someone at a higher level will cheat you with more euphemistic or deceptive language, or the customer service of SP operator will come to negotiate with you. Mobile phone stealing is the first place, and mobile services promise not to double the phone bill. Whether intentionally or unintentionally, it infringes on the legitimate rights and interests of consumers and existing property, which is unreasonable and illegal. Always stand firm. Double the return or complain again. If it doesn't work, go to law and ask for a public apology, double indemnity.

When the customer service specialist agrees to double the phone bill, tell them to write down their work number. If things are not solved, it will reflect their dereliction of duty. Remember to turn off the permission switch for SP charging at this time. This switch can't be turned on without your permission. Any fees without the second confirmation will not be charged. They will trick you into not enjoying services such as weather forecast after turning off your phone, and downloading any files will not succeed. You tell them to open it later. Everything in Monternet is embedded with charging content. There is a charge for downloading, and the traffic fee is also settled. Why do you need it? After my personal test, it is no problem to download free software files such as QQ hard disk after turning off the permission switch. Don't worry.

7. Ok, check your phone bill. This refunded phone bill can only be seen inside the mobile and can also be found in the business hall. Monternet and the online business hall have no payment records. There is no SMS prompt for successful payment. You can work out that the increase in your phone bill was returned by them. Of course, you can't pay back the money aboveboard.

Everyone should defend his rights to the end. Don't forget that a small amount will encourage the greed of thieves, and you may lose more.