Why can't the newly opened Taobao store receive the information sent by the buyer on the computer?

First: Is this the latest version of Niu Qian, not an upgraded version?

Second: Is the current network stable? Is there an intermittent network?

Third: Do not rule out the occasional problems in Taobao system, which will delay the information sent by buyers to your side.

Fourth: there is also whether there is a stranger rejection message or whether it needs verification. It is suggested to change it to someone who can contact without verification. In addition, there is whether it is set up. Some advertisements are rejected, and the buyer just accidentally sent similar words, resulting in the information not being sent.

Fifth: If the current information is not enough, can I see the chat records in the online chat? If so, it may be a computer problem. Before, a colleague of mine had a serious computer card machine, and suddenly the buyer information came over, which won't be displayed in the window, but it can be seen online. Then just shut down and restart.

Sixth, there is one last one. Maybe the buyer set Dongdong not to chat with strangers, and then you can't see what he sent, but he can see what you sent. It happened here before, and then he sent his mobile phone number, telling the other party that he couldn't hear from him and asked his mobile phone to contact him.