How to complain about harassing text messages by stages

The method of complaining about harassing SMS in stages is as follows:

1. Use the interception function of the mobile phone or third-party software to set interception to intercept incoming calls or text messages with harassing numbers;

2. Open the anti-harassment reminder service provided by operators;

3. Turn the ringtone of the mobile phone to mute to avoid disturbing the mobile phone at night and affecting sleep;

4. Report to the Anti-Spam Information Reporting Center by telephone 1232 1, which can be done by SMS, email, website login, etc.

5. If the report is invalid, consider changing the mobile phone number;

6, pay attention to protect personal privacy in daily life, to avoid information leakage.

Appropriate treatment process in stages:

1, complaint channel: you can call the customer service phone that should be staged to make a complaint; You can also submit complaint information through the customer service system in official website or APP by stages;

2. Preparation of complaint materials: When making a complaint, you need to provide personal information, including name and contact information. , as well as the specific content and receiving time of harassing text messages;

3. Complaint follow-up: After the complaint is submitted, the customer service department that should be divided into stages will register the complaint and investigate and handle it;

4. Feedback of processing results: It is advisable to feed back the processing results in stages within a certain period of time. If you are not satisfied with the treatment, you can further ask for reconsideration or propose other solutions;

5. Complaints from regulatory authorities: If complaints are not handled properly in stages, you can also complain to regulatory authorities such as the Ministry of Industry and Information Technology and consumer associations.

To sum up, in order to solve the problem of harassing short messages by stages, consumers can take various measures, including using interception function, opening anti-harassment service, adjusting mobile phone settings, complaining to the official reporting center, changing mobile phone numbers when necessary, etc., and should strengthen the protection of personal information in daily life to reduce such harassment and protect personal privacy.

Legal basis:

People's Republic of China (PRC) Public Security Administration Punishment Law

Article 42

One of the following acts shall be detained for not more than five days or fined not more than five hundred yuan; If the circumstances are serious, he shall be detained for not less than five days but not more than ten days, and may also be fined not more than 500 yuan: (1) writing threatening letters or threatening the personal safety of others by other means; (2) publicly insulting others or fabricating facts to slander others; (3) fabricating facts, falsely accusing and framing others, and attempting to subject others to criminal investigation or public security administration punishment; (4) Threatening, insulting, beating or retaliating against witnesses and their close relatives; (5) sending obscene, insulting, intimidating or other information for many times to interfere with the normal life of others; (six) voyeurism, sneak shots, eavesdropping, spreading the privacy of others.