Complaint telephone number of petition office

The complaint telephone number of the State Bureau for Letters and Calls is 12303.

12303 is a special service number provided through the network platform of telecom operators. The purpose of this special service number is the telephone number of the complaint handling and inquiry service of the State Bureau for Letters and Calls. Evaluate the satisfaction of the masses on the handling of non-confidential, signed letters, visits and online complaints accepted for the first time. The State Bureau for Letters and Calls automatically sends the inquiry code to the petitioners who are included in the evaluation and provide their mobile phone numbers through the 12303 short message platform.

For the petitions accepted by the State Bureau for Letters and Calls and included in the evaluation scope, the petitioner can receive the short message 12303 actively pushed by the platform of the State Bureau for Letters and Calls through his reserved mobile phone number, get the inquiry code in time, and log in to the portal of the State Bureau for inquiry and evaluation through the registered account. If you don't leave your mobile phone number, it will be printed and informed by the relevant petition department.

The role of letters and visits office

1, comprehensive coordination. The issue of letters and visits involves all aspects, which requires concerted efforts, and all departments should work together to build a new pattern of letters and visits. To construct the pattern of letters and visits, leaders' attention is the premise, and departmental coordination is the key.

2. Supervision and supervision. In practical work, some letters and visits are difficult to solve, mainly because some local administrative organs have a weak sense of responsibility, or administrative inaction and chaos. Strengthening supervision and supervision can promote the solution of the problem of letters and visits and establish the authority of the letters and visits department.

3. Administrative supervision. On the surface, the problem of letters and visits is difficult to solve. The direct reason is that some administrative staff are irresponsible, inaction and disorderly. The deeper reason is that their specific administrative actions lack effective supervision.

4. Analysis and research of information collection. The petition work department has the advantages of wide information sources and comprehensive information, and has the functions of being close to the grassroots, collecting opinions and suggestions, analyzing petition information, investigating petition problems, and being a good assistant to the leadership staff.