Letter of apology for product quality

Apology letters are widely used in our daily study and work life. Apology letters can help us achieve the goal of apologizing, thus enhancing friendship and trust. What kind of apology letter have you seen? The following is my carefully arranged letter of apology for product quality, hoping to help everyone.

Product quality apology letter 1 xxx:

20xx65438+1On October 29th, the media reported that a clinic in Changchun reported that a bottle of levofloxacin hydrochloride and sodium chloride injection (batch number: C 1304220 1) produced by our company had hair-like foreign bodies, and the products involved were broken by business representatives during the coordinated treatment. Our company acknowledges the above facts and assumes full responsibility.

After the incident, our company voluntarily recalled this batch of products. Organize professionals to conduct self-examination on all aspects of the quality management system, investigate and analyze the causes of the problems, and take corresponding corrective measures in time. Relevant personnel were also sent to actively coordinate and deal with related issues.

Our company deeply understands that the problem involves the basic principle of honesty and trustworthiness of enterprises, which endangers the safety of people's medication and is extremely serious in nature. In strict accordance with the requirements of China Food and Drug Administration, we will further identify the causes of the problems, further strengthen quality management and emergency handling, and further strengthen the sense of integrity and responsibility. In accordance with the company's rules and regulations and the relevant provisions of national laws and regulations, the relevant responsible persons will be seriously investigated. The situation analysis report and relevant treatment opinions will be reported to the higher drug regulatory authorities as soon as possible. Our company is deeply sorry for the losses and social adverse effects caused to consumers.

Shandong qidu drug co., ltd

20xx February 7th

Mr. product quality apology letter 2 x:

Hello!

First of all, in my own name, I would like to express my sincere apologies for the quality of this product. If there is another chance, I really hope you will give me another chance. We guarantee that similar situations will not occur in the products provided in the future, and solemnly make this commitment.

As for the quality of this product, according to my own opinion, I want to return it in full and replace it when your delivery time allows. However, considering that we should not lose too much, you accepted the goods in the form of full inspection, which made me feel very grateful and guilty.

In view of the existing quality problems, we reflected from all directions, negotiated with the processors one by one, and finally adopted the following measures and methods to prevent similar situations from happening again!

Other parties hope that Mr. Gu can put forward valuable opinions again. Please correct our shortcomings in time. We are willing to work together, try our best to meet the requirements of customers, achieve a win-win situation, and let us improve faster. thank you

Apologize

Xx year xx month xx day

Letter of apology for product quality 3 Dear Brother Xu,

The quality problem of water purifier in Putian is serious, and it's really scary to think of it now! This really shouldn't be. As the regional manager of the factory, I have been seriously dereliction of duty because of lax quality supervision and poor production supervision. After thinking for a long time, I decided to write you this letter of apology. ...

Brother Xu, I have been away from Putian for almost a month. I haven't called you. Every time I pick up my phone, I keep pressing the keyboard. Every time I see your name flash, I feel guilty, guilty and sigh. Hesitation always lingers, and emotions often lead to regret. Because I don't have the courage to tell you and explain to you, I feel that I have failed your expectations and trust. This incident left a deep impression on my mind, which can never be erased. I clearly remember what happened. ...

On September 2 1 day, xx, it was raining lightly, at noon 12: 05. The boss's phone came and told me to go to Putian to discuss. Considering that the preliminary work here in Shangrao is almost done, I arrived at Yushan Railway Station at 23: 30 that night and waited for the train to Fuzhou at 00: 40 on September 22 (the regional manager outside was on call 24 hours a day). Brother Xu, we first met on the afternoon of the 22nd. To be fair, our company's strength and personnel quality are very good, which is very worthy of cooperation. At that time, I was sure that there was no doubt about this negotiation. I'm sure I'm a shoo-in and will win.

However, I really didn't expect you to go to the south with me so soon. I read something from your eager eyes and felt the coming success and excitement. But I've been waiting for the company to promise me to improve the quality of the products. Without the boss's commitment, I will always feel uneasy and be condemned by my conscience, because it means that a regional manager is taking the customer's money. Brother Xu, you may not know, just as soldiers who step on enemy bodies don't know the corruption of the imperial court, it's hard for regional managers who have been abroad for a long time to know that the quality of products has gone from bad to worse because of the chaotic internal management of the factory. However, it is an eternal truth that "it is necessary to seek its administration instead". Finally, on the evening of September 23rd, we set foot on the bus going south. Your idea made me a little scared and full of contradictions along the way. Paradoxically, should I find an excuse not to go with you? After all, at this stage, the quality of our products is very unstable and everywhere, but then again, compared with our scale, other manufacturers are far behind. This contradiction lasted until the moment we signed the contract. I thought I thought the average factory looked so beautiful in your eyes (of course, in the water industry, we can be in the forefront). When I accompanied you on the tour, I thought you were building a smooth road, and you would change your mind as soon as you returned to Pope. To my surprise, the next day you decisively remitted 60 thousand to our account. In view of this, I want to say to you now: "Thank you very much for your trust in our company, and we will live up to our mission and go forward bravely."

In this way, we formally established a cooperative relationship. According to the training plan, I went north to Putian to start a two-week training. Before the training, the trial installation of the first set of A Dong Jia didn't go well. I had a bad feeling that something would happen. Unexpectedly, there was a big problem with the ultrafiltration of stainless steel tubes, and then there was a problem with the box-type water purifier installed in Ali Tea House, and then the fourth one was often broken. God, why is this happening? Why is every TV set like this? I subconsciously looked up at you. You frown and look pale. I looked up at the sky again. My sincere prayer to God prompted me to pretend to be calm. In fact, I was extremely sad at that time, but I kept telling you: "It doesn't matter, don't worry about dressing, it's a small problem. Let's fix it together at night, "Xu Ge. Brother Xu, your products are often broken. At first, you were worried. I will comfort you. Later it became my anxiety, and you comforted me. What a big heart and courage this change requires. I have observed that you actually have too much helplessness in this change, but we both have a tacit understanding.

A man should have a conscience and a sense of responsibility, and an official should take the public interest as his mind. This is the motto I have always adhered to in life. In order to alleviate the boss's concern about product quality, as a regional manager, he must learn to carry it by himself when necessary. Because I am the authorized representative of the company, if I don't resist, who will? So in the product failures again and again, the regional manager became a maintenance worker and your boss became a handyman. In the countless days and nights of Hongzhu, in order to maintain the machine, we worked hard all night, faithfully did our duty, without any complaints, only encouraged and understood each other. Brother Xu, do you remember that we stayed up late at night for that high-voltage switch 1 1 half past one? Remember when we lay on the floor in the specialty store and got up at three o'clock in the morning to see if the booster pump stopped working? Remember when every machine was repaired, you would send a text message to celebrate? You said to me, "If the product is of good quality, we will play. Why are you so wronged as a regional manager? " Your words touched me deeply and even made me cry. I also told you: "If the product is good, you can use your social connections to give orders and just sit and count the money." But reality shattered all good ideas. You don't blame me for all this, but we have become iron brothers, iron brothers Misfortune tests the sincerity of friends. After such a special stage, I miss our days together very much, especially the scene of celebration after maintenance. This historical period will accompany my future career, and it will also make me learn from a painful experience and understand what is responsibility, friendship and cooperation! Brother Xu, do you still hate me because of the quality problem? Brother Xu, I believe you are at ease to solve the quality problem now. If so, I'm relieved. Xu, the brother of the teacher who never forgets the past, has a prosperous business. Keep in touch!

Apologizer: xxx

Time: XX, XX, xx, xx

Product quality apology letter 4 Dear customers:

Since our new factory was put into operation on September 22nd, 20xx, the production capacity has been improved to some extent. However, due to the fact that part of our current twist production process is manual operation, and the automatic production line equipment is still being installed and debugged, product sales have been in the peak season since the end of August. Our current production capacity growth can't keep up with the sharp increase in customer sales in the national market, and the supply of goods can't fully meet the needs of customers, which leads to your goods not being delivered in full and on time according to the order, and also leads to quality problems and affects your sales. We hereby express our deep apologies to your company!

In order to solve the current gap between supply and demand and solve the quality problem. Our company has increased the recruitment of production workers, and plans to add two new production lines to speed up the installation and debugging of fully automatic production line equipment. It is expected that the production capacity of our company will be fully relieved in the near future.

Thank you for your understanding and strong support!

xx

20xx year x month x day

Product quality apology letter 5 Dear customers:

20xx65438+1October 29th, the media reported that a clinic in Changchun reported that the 20xx produced by our company had a foreign body similar to hair, and the products involved were broken by the business representative during the coordinated handling. Our company acknowledges the above facts and assumes full responsibility.

After the incident, our company voluntarily recalled this batch of products. Organize professionals to conduct self-examination on all aspects of the quality management system, investigate and analyze the causes of the problems, and take corresponding corrective measures in time. Relevant personnel were also sent to actively coordinate and deal with related issues.

Our company deeply understands that the problem involves the basic principle of honesty and trustworthiness of enterprises, which endangers the safety of people's medication and is extremely serious in nature. In strict accordance with the requirements of China Food and Drug Administration, we will further identify the causes of the problems, further strengthen quality management and emergency handling, and further strengthen the sense of integrity and responsibility. In accordance with the company's rules and regulations and the relevant provisions of national laws and regulations, the relevant responsible persons will be seriously investigated. The situation analysis report and relevant treatment opinions will be reported to the higher drug regulatory authorities as soon as possible. Our company is deeply sorry for the losses and social adverse effects caused to consumers.

Apologizer: XXX

Time: XXXX, xx, xx, xx, xx.

Product quality apology letter 6 Dear customers:

Since the new factory of our company was put into production on September 22, xx, the production capacity has been improved to a certain extent. However, due to the fact that part of our current twist production process is manual operation, and the automatic production line equipment is still being installed and debugged, product sales have been in the peak season since the end of August, and our current production capacity growth can't keep up with the substantial increase in customer sales in the national market, and the supply of goods can't fully meet the needs of customers, which leads to your goods not being delivered on time and in full according to the order, which affects your sales. We are here to express our deep apologies to you!

In order to solve the current gap between supply and demand, our company has increased the recruitment of production workers, planned to add two new production lines, and stepped up the installation and debugging progress of automatic production line equipment. It is expected that the production capacity of our company will be fully relieved in the near future.

Thank you for your understanding and strong support!

xx

Xx，xx，XX，XX

Letter of apology for product quality 7 xx-xxx-xx Co., Ltd.:

The quality information feedback form sent by your company to our company on xx has been received. In response to your feedback, our company responded quickly and organized personnel to go to your company to repair defective products.

We apologize for the troubles and adverse effects caused by product quality problems that you and I don't want to see. After the problems are solved, we will hold a special meeting to dig deep into the root causes and clarify the responsibilities. Our company promises to strengthen quality management and control in the future and strictly avoid the recurrence of similar problems. Considering that this is the first time, I hope that your company will give up the punishment decision for our company from the perspective of your friendly relationship and long-term cooperation. Finally, thank you for your criticism and correction.

I am here to convey

Salute!

Xx-xxx-xx co., ltd

20xx year xx month x day

Mr. product quality apology letter 8 x:

Hello!

First of all, in my own name, I would like to extend my sincere apologies to you for the quality of this product. If I have another chance, I really hope you will give me another chance. We will ensure that similar situations will not happen in the products we provide in the future, and make this commitment solemnly. Regarding the quality of this product, according to my own opinion, I personally want to return it in full, and I can exchange it if your delivery time allows, but you still consider not to let us lose too much, and make this batch of goods an exception by means of full inspection. I am grateful, but I still feel guilty. In view of the existing quality problems, we reflected them from all directions, negotiated with the handlers one by one, and finally adopted the following measures and methods to prevent similar situations from happening again! In other respects, I hope that Teacher Hope Valley can give us valuable advice again. Please correct our shortcomings in time. We are willing to fully cooperate, strive to meet the requirements of customers to the greatest extent, achieve a win-win situation, and let us improve faster.

thank you

Apologize

Date, year and month

Product Quality Apology Letter 9 Dear Xu Ge:

The quality problem of Putian water purifier is serious. I'm scared to think of it now! This really shouldn't be. As the regional manager of the factory, my quality supervision is lax and my production supervision is weak, which makes me seriously dereliction of duty. After thinking for a long time, I decided to write you this letter of apology.

Brother Xu, I have been away from Putian for almost a month, and I haven't called you. I keep pressing the keyboard every time I pick up the phone, but when I see your name flashing, I feel guilty, guilty and sigh. There is always hesitation, and there are often regrets in emotions. Because I don't have the courage to tell you and explain to you, I feel that I have failed your expectations and trust. This matter has been deeply imprinted in my mind and will never be erased. I remember what happened vividly.

On September 2 1 day, xx, it was raining lightly, at noon 12: 05. The boss's phone is coming. I rushed to Putian to negotiate. Considering that the preliminary work in Shangrao has been handled almost, I arrived at Yushan Railway Station at 23: 30 that night and waited for the train to Fuzhou at 00: 40 on September 22 (the regional manager outside was on call 24 hours a day). Brother Xu, we first met on the afternoon of the 22nd. In all fairness, our company's strength and personnel quality are very good, which is very worthy of cooperation. At that time, I was convinced that there was no suspense in this negotiation, and I was sure to win.

However, I really didn't expect you to go to the south with me so soon. I read something from your eager eyes and felt the success and excitement it brought. But my heart has been waiting for the company to promise me and fulfill its promise to improve product quality. Without the boss's commitment, my heart will always be uneasy and will be condemned by my conscience, because it means that a regional manager is taking the white flowers of customers. Xu Ge, you probably don't know, just as soldiers who step on corpses don't know the corruption of imperial bureaucrats, it's hard for regional managers who have been stationed abroad for a long time to know that the quality of products has gone from bad to worse due to the chaotic internal management of the factory. However, it is an unchangeable truth that in his position, he has to seek his management. Finally, on the evening of September 23rd, we set foot on CSR. Your thoughts made me a little scared and contradictory along the way. Paradoxically, should I find an excuse not to go with you? After all, the quality of our products at this stage is very unstable, and there is smoke everywhere. But then again, compared with our scale, other manufacturers are far behind. This contradiction lasted until the moment we signed the contract. I thought I thought ordinary factories looked so beautiful in your eyes (of course, in the water industry, we can take the lead). I thought you were going to cross the road when I accompanied you around, but I changed my mind immediately after I returned to Pu. To my surprise, the next day you decisively remitted 60,000 yuan to our account. In view of this, I want to say to you now: thank you very much for your trust in our company, and we will continue to forge ahead into the future.

In this way, we formally established a cooperative relationship. According to the training plan, I went north to Putian to start a two-week training. Before the training, Dong Jia's first fitting was not smooth, so I had a bad feeling that something was wrong. I didn't expect ultrafiltration of stainless steel pipes to be a big problem. Then there was a problem with the box-type water purifier installed by Ali Tea Company, and then the fourth one still had frequent failures. God, why is this happening? Why does everyone do this? I subconsciously looked up at you. Frown, pale. I looked up at the sky again. I sincerely pray to God to pretend to be calm. In fact, I am very sad inside, but I keep telling you: it doesn't matter, don't worry about dressing up, it's a small problem. We can fix it together at night, Xu Ge. Of course I can. Brother Xu, your products often break down. It was your worry at first. Let me comfort you. Later it became my anxiety, and you comforted me. How much heart and courage does this change require? I have observed that there is too much helplessness in your change, but we both have tacit understanding.

Be a man with a conscience, do things with responsibility, and be an official with the public interest in mind. This is my motto in life. In order to alleviate the boss's worries about product quality, as a regional manager, you must learn to take care of yourself when necessary. Because I am the authorized representative of the company, I can't resist, but who can resist? Therefore, in repeated product failures, the regional manager became a maintenance worker and your boss became a handyman. Countless days and nights in Zhu Hong, in order to repair the machine, we worked hard all night and faithfully performed our duties without any complaints, only mutual encouragement and understanding. Brother Xu, do you remember which of our high-voltage switches stayed up late at night 1 1: 30? Do you still remember sitting on the floor of the specialty store and getting up at three in the morning to see if the booster pump stopped? Do you remember when every machine was repaired, you would send a text message to celebrate? You said to me: if the product quality is good, we will go to play. How can you be so wronged as a regional manager? Your words touched me deeply, and I was soaked with tears. I also told you that if the product is good, with your social connections, you can give orders and just sit back and count the money to show the way, but the reality has shattered all the beautiful ideas. Not only do you not blame me for all this, but we have become close friends. Unfortunately, it tests the sincerity of friends. After such a special stage, I miss our days together, especially the celebration after the maintenance. This historical period is accompanied by my future career, and it also allows me to learn from my mistakes and understand what is responsibility, friendship and cooperation! Xu Ge, do you still hate me for the quality problem? Xu Ge, I believe you can solve the quality problem easily now. If so, I'm relieved. The former teacher is the future brother Xu, and business is booming. Keep in touch!

Apologizer: xxx

Time: xx month, xxxx year

Letter of apology for product quality 10 Mr. Gu:

Hello!

First of all, in my own name, I would like to extend my sincere apologies to you for the quality of this product. If I have another chance, I really hope you will give me another chance. We will ensure that similar situations will not happen in the products we provide in the future, and make this commitment solemnly.

Regarding the quality of this product, according to my own opinion, I personally want to return it in full, and I can exchange it if your delivery time allows, but you still consider not to let us lose too much, and make this batch of goods an exception by means of full inspection. I am grateful, but I still feel guilty.

In view of the quality problems, we reflected them from all directions and negotiated with the processors one by one, and finally adopted the following measures and methods to prevent similar situations from happening again:

1. We will replace those processors that are unable or unwilling to cooperate at all costs. The problem of this sucker is the most prominent and serious. This product mold is developed by us and the ownership belongs to us. Just outsourcing processing and injection molding. Because the processor is seriously irresponsible, the problem is too serious. After negotiating with the processor, we pulled the mold back and changed it to another processor. I will inform you of the future injection molding and processing methods as follows:

The raw materials of suction cups are imported materials, and the appearance of the produced suction cups gives people a brand-new feeling, and the quality is absolutely first-class. If there are serious black spots or other impurities, poor injection molding and other phenomena, the number exceeds or reaches 3%, we are willing to bear all the responsibilities. Please give us a chance. Before placing an order, we will provide samples to your signature board for confirmation, and the delivery will be subject to the signature board provided.

2. In terms of assembly, strictly control the production process to ensure the product quality, and ensure that every working procedure is inspected regularly or in batches to ensure the product quality is foolproof.

In other respects, I hope that Teacher Hope Valley can give us valuable advice again. Please correct our shortcomings in time. We are willing to fully cooperate, strive to meet the requirements of customers to the greatest extent, achieve a win-win situation, and let us improve faster. thank you

Apologizer: XXX

Time: XXXX, xx, xx, xx, xx.

Letter of apology for product quality11Mr. X:

Hello! First of all, in my own name, I would like to extend my sincere apologies to you for the quality of this product. If I have another chance, I really hope you will give me another chance. We will ensure that similar situations will not happen in the products we provide in the future, and make this commitment solemnly.

Regarding the quality of this product, according to my own opinion, I personally want to return it in full, and I can exchange it if your delivery time allows, but you still consider not to let us lose too much, and make this batch of goods an exception by means of full inspection. I am grateful, but I still feel guilty.

In view of the existing quality problems, we reflected them from all directions, negotiated with the handlers one by one, and finally adopted the following measures and methods to prevent similar situations from happening again!

In other respects, I hope that Teacher Hope Valley can give us valuable advice again. Please correct our shortcomings in time. We are willing to fully cooperate, strive to meet the requirements of customers to the greatest extent, achieve a win-win situation, and let us improve faster. thank you

Apologize

Xx，xx，XX，XX

Product quality apology letter 12 xxx:

Hello!

First of all, in my own name, I would like to express my sincere apologies for the quality of this product. If there is another chance, I really hope you will give me another chance. We guarantee that similar situations will not occur in the products provided in the future, and solemnly make this commitment.

As for the quality of this product, according to my own opinion, I want to return it in full and replace it when your delivery time allows. However, considering that we should not lose too much, you accepted the goods in the form of full inspection, which made me feel very grateful and guilty.

In view of the existing quality problems, we reflected from all directions, negotiated with the processors one by one, and finally adopted the following measures and methods to prevent similar situations from happening again!

Other parties hope that Mr. Gu can put forward valuable opinions again. Please correct our shortcomings in time. We are willing to work together, try our best to meet the requirements of customers, achieve a win-win situation, and let us improve faster. thank you

Apologizer: xxx

Xx，xx，XX，XX