Why can’t I open Samsung SM-A7000 information?

If the text message you receive cannot be opened, we recommend that you:

1. Try to check other text messages. Some text messages may have compatibility issues.

2. If none of the text messages in the phone can be opened, it is recommended to enter Applications-Settings-(General/More)-Application Manager-All-Open Information-Clear Data.

3. Back up the data in the phone (such as contacts, multimedia files, etc.) and restore the phone to factory settings.

4. Check whether the phone has firmware/system push notifications. If so, please upgrade the phone to the latest version. View method: Settings-(General/More)-About device-System updates-Updates.

5. If the problem persists, it is recommended that you bring your purchase invoice and three-guarantee certificate and send the phone to your nearest after-sales service center for testing.