Is ICBC's complaint useful?

Personally, if you have a lot of assets and a big voice, it will definitely be very useful, but if you are an ordinary small retail investor, it will be of little use. If we have unsatisfactory service or some unsatisfactory operation procedures, we can directly call the manual customer service for consultation, so there will be some complaints and feedback to the relevant staff to solve substantive problems for us. Of course, everyone can talk to you.

In order to protect the legitimate rights and interests of financial consumers and promote the banking industry to improve its service level, according to the relevant provisions of the Banking Supervision and Administration Law and the Commercial Banking Law, banking financial institutions should set up or designate complaint handling departments, improve customer complaint handling and financial consumer protection mechanisms, and properly solve customer complaints in a timely manner. The following is the complaint handling process of ICBC:

1. Complaints from business outlets:

Report problems to the lobby manager or the person in charge of ICBC outlets or leave a complaint through the customer suggestion book.

2. Customer service telephone complaints:

Call the customer service hotline (95588), choose manual service and contact the customer service representative to make a complaint.

3, portal complaints:

Through the portal (), click on the "Contact Our Bank" column to leave a message online to make a complaint.

4, online banking complaints:

Log in to personal online banking through the portal (), and then contact our online customer service to make a complaint.

5, SMS bank complaints:

Edit the content of your complaint into a short message and send it to "95588".

6. Wechat Bank Complaint:

Pay attention to the official account of "China Industrial and Commercial Bank Electronic Banking" WeChat, and send complaints in the form of text, pictures and voice.

Note: You need to provide business processing time or counter employee number to make a complaint. You don't need to fill in written materials during the complaint process, all you need to do is explain the complaint clearly.