What should I do if the caller ID on my mobile phone shows an unknown number?

If you are using a Huawei mobile phone and it displays an "Unknown" number when receiving an incoming call, please follow the following scenarios to troubleshoot:

1. Display of individual caller numbers "Unknown"

The unknown number may be displayed due to the following reasons. If you have any questions, it is recommended that you consult your operator.

1. The other party may be using Internet phone software to make the call.

2. Some devices can be set or use third-party software to block their own numbers and not send their own numbers.

3. The other party has handled relevant services with the operator department so that it will not send its own number to the outside world when making calls.

4. The other party called from abroad. The calling party sent a number, but the information exchange between operators in different countries may be incompatible, causing the number information to be lost during the transmission process. , resulting in the incoming call number not being displayed properly.

2. All incoming call numbers are displayed as "Unknown"

1. Turn off VoLTE HD calls and restart the phone to try

It may be an abnormality in the operator's network, please turn it off Turn on the VoLTE high-definition call switch, turn off the path: Go to Settings > Wireless and Network > Mobile Network, turn off VoLTE high-definition calls and then restart the device to check whether the caller ID is normal. (Some new products do not have this switch, please skip this step.)

2. Try clearing dial-up or phone data

Enter settings, search for application management, and click the three dots/ Four dots; display system programs; dial/telephone; store; delete data.

Warm reminder: Clearing dialing or phone data and cache will not delete contacts and call records.

3. Please insert the SIM card into other devices with normal caller ID for testing

(1) If the incoming call still displays "Unknown", the caller ID may not be activated or the incoming call There is no carrying number information. It is recommended that you contact the operator to confirm the solution.

(2) If the caller ID is normal, please call Huawei customer service terminal hotline 950800 for consultation.