How to solve the failure of redemption of traffic red packets?

You can consult 10086 labor service first to find out the reasons for the failure of foreign exchange, whether it is improper operation or other reasons.

General tardiness is explained as follows:

Generally, the traffic received through the traffic cloud platform will not be deducted from your mobile phone, but whether the traffic arrives depends on your operator.

It is normal that the final arrival of traffic is generally delayed or there is no SMS reminder from the operator. Generally, the normal number can be received within 24 hours, and the winners can check the account records through the operators of China Mobile, China Unicom and Telecom.

The specific method can be:

Call the customer service phone number of the operator to which the mobile phone belongs, or edit a short message and send it to the customer service phone number of the operator for inquiry:

Mobile 10086, Unicom 100 10, Telecom 10000.

Generally, the gift flow is valid in the current month, which is universal in the whole country, and the gift flow is preferred.

If you don't pay or recharge, please explain:

The three major operators generally stipulate that users in the following situations can't recharge their traffic, so if your mobile phone number is in the following situations, it will cause traffic to fail, or you can't give away when you participate in activities.

If you have any questions about your mobile phone number, please contact the customer service phone of your local operator to solve them.

China Mobile Regulations:

1. All users who are in arrears and have not applied for real-name authentication cannot recharge;

2. Users of personal dedicated data cards or machine cards cannot recharge.

China Unicom regulations:

1. All users who are in arrears and have not applied for real-name authentication cannot recharge;

2. Blacklist (products with arrears, such as other arrears mobile phone numbers) users cannot recharge;

3. The user of the post-paid contract machine owes money and overdraws (or is in the locked recharge period), and the user of the work order in transit cannot recharge;

4. Pure 2G users in the following 13 provinces cannot be recharged: users of prepaid packages in Guangxi, Jiangxi, Yunnan, Tianjin, Beijing, Heilongjiang, Hebei, Liaoning, Sichuan, Jilin, Anhui, Inner Mongolia, Hainan and other provinces in 20 yuan who have not changed their initial service passwords cannot be recharged;

5. Users of personal dedicated data cards or machine cards cannot recharge;

6. A single user can give away a traffic packet of the same specification up to 5 times a month, and it cannot be recharged after more than 5 times.

China Telecom stipulates that:

1. All users who are in arrears and have not applied for real-name authentication cannot recharge;

2. Tianyi wireless broadband package, long-term billing users, users with arrears products under their names can not recharge;

3. The following provinces are as follows:

Guangdong:

Tianyi wireless broadband package, users who charge by the hour can't recharge, users who owe money for downtime or products under their names can't recharge, and users with limited business processing can't recharge;

Jiangxi:

Tianyi wireless broadband package, users who charge by the hour can't recharge, users who have arrears of downtime or products under their names can't recharge;

Liaoning:

Tianyi wireless broadband package, users who charge by the hour can't recharge, users who have arrears of downtime or products under their names can't recharge;

Jiangsu:

Tianyi wireless broadband package and time billing users can't recharge, users with arrears or products under their names can't recharge, users with limited business processing can't recharge, and users with unfinished orders can't recharge;

Shanghai:

Tianyi wireless broadband package, Yitong card package, and time-based billing users can't recharge, and users who owe money for downtime or products under their names can't recharge;

Hunan:

Tianyi wireless broadband package can't be recharged by time-charging users, users who owe money for downtime or products under their names can't be recharged, and users who open cards in advance can't recharge;

Anhui:

Tianyi wireless broadband package, users who charge by the hour can't recharge, users who have arrears of downtime or products under their names can't recharge;

Sichuan:

Tianyi wireless broadband package, 009 package, leisure card, Volkswagen card, 6-point card, 8-point card, Yitong card, GGMM card, Tong Ling 10, and card phone users cannot recharge, and users with downtime arrears or products under their names cannot recharge;

Beijing:

Tianyi wireless broadband package, users who charge by the hour can't recharge, users who have arrears of downtime or products under their names can't recharge;

Shaanxi:

Tianyi wireless broadband package, users who pay by time, young people package 19 yuan file, 39 yuan file, enjoy 3G Internet version/Chat version 129 yuan and above packages, and users of Unicom's old packages cannot be recharged, and users who are in arrears or whose products are under their names cannot be recharged.

Fujian:

Tianyi wireless broadband package, hourly billing users, T2 single product package (excluding one card and two cores), Tianyi 6-card package, switchboard service-local pure billing VPN package or GPS equipment installment service fee, flying Young pure traffic package 19 yuan, building block package can not be recharged, users who owe arrears or stop their products can not be recharged;

Zhejiang:

Tianyi wireless broadband package can't be recharged by time-based users, users who are in arrears with downtime or products under their names, and users who have not completed orders can't be recharged.