Self-evaluation of customer service during probation period

Self-evaluation is a person's self-summary of his study, work and life in a certain period of time. The following is my self-evaluation of customer service during probation period, for your reference only. Welcome to read this article.

Customer service probation work self-evaluation 1 At work, my main position is customer service specialist. At work, I try my best to do my job well and improve work efficiency and quality. In addition to doing my job well, during the preparation of xx store and the development of new products by the department, I cooperated with the data specialist and used my own advantages to help him formulate a series of tables and summarize relevant data. Summarized the hot-selling products of the industry in the field of e-commerce, and combined with its own products, optimized the title for the fourth time; On the xx platform, the products are imported and so on. As pre-sales customer service, we should put customers first and try our best to meet customer requirements. During the period of learning product knowledge and mastering customer service related skills, it is with such a firm belief that I strictly demand myself, study hard and strive to become an expert. It laid a good foundation for the smooth development of my future work.

In learning, I am strict with myself, correct my work attitude and integrate theory with practice; So as to improve their strengths and ideological and cultural quality, including learning to develop good living habits in life, being rich and organized, having a rigorous attitude towards life and a good style of life, being warm and generous, being honest and trustworthy, being ready to help others, having their own good working principles, and being able to live in harmony with colleagues.

Consciously abide by the company's rules and regulations and insist on participating in every training of the company. I ask for positive progress, care for the company's bricks and tiles, and always devote myself to study and work with rigorous attitude and positive enthusiasm. Although there are tears of success and bitterness of failure, the increasingly fierce social competition has made me fully realize the importance of becoming an excellent worker with all-round development in morality, intelligence and physique.

During this period, although I learned some theoretical knowledge from school, the current situation can not meet the needs of work. In order to master the e-commerce industry and bathroom industry as soon as possible, I insist on coming to the company every day to learn the company's system and theoretical knowledge. During working hours, I will learn practical operation with my predecessors and help to do some small things. In the evening, I will discuss the work content with my predecessors and talk about the inconvenience of work, my dissatisfaction and my shortcomings. My seniors will give me support and spiritual encouragement at work. After a long period of training, overcoming and hard work, I will gradually become a qualified employee.

Although it is only a few months, the gains in the middle are indelible, which cannot be separated from the help of unit leaders and colleagues. I always believe that no matter how bright the match is, there is only light as big as a bean. But if you light a pile of matches with a match, it will burn very brightly. I hope to use my brilliant youth to ignite every guest and inspire my colleagues to contribute to our cause, forge ahead and create a better tomorrow. Of course, my work still has shortcomings and deficiencies. I will continue to study hard and do my best in the future. Our work needs a spirit of transcendence, and I believe that through hard work, our work will get better and better.

Here, I will make a report on my work and experience during the probation period, and take this opportunity to formally request the company leaders to become full members. I hope that the company leaders can comprehensively consider my work attitude, work ability and work performance according to the requirements of regular employees. I am willing to contribute all my strength to the vigorous development of the company.

Self-evaluation of customer service during probation period is 20xx years. With the strong support of the company leaders and the solidarity and cooperation of all departments, and the hard work of the employees of all departments, our customer service department earnestly studied the basic knowledge of property management and job responsibilities, warmly received the owners, actively completed all the work assigned by the leaders, handled the formalities in time, provided thoughtful services, and made every effort to urge the maintenance, complaints, return visits and other business services to be properly handled, and successfully completed all the goals and plans formulated at the beginning of the year.

Up to 20xx, X, X, X and xx households have gone through the house delivery procedures. Xx households have gone through the formalities of secondary decoration, xx households have inspected their houses for secondary decoration, and xx households have returned the deposit for secondary decoration. Xx registered parking spaces.

The following is the completion and analysis of important tasks:

I. Daily reception work

Fill in the reception record of customer service department on duty every day, record the complaints and service items of the owner's calls and visits, coordinate the processing results, and feedback and call back to the owner in time. The cumulative number has reached thousands.

Second, the information release work

This year, our department issued various written notices to customers about 20 times. A total of 968 notices were sent by mass short messages, so that the notices were timely, detailed, clear and accurate, and at the same time, they actively cooperated with the contents of the notices to make relevant explanations.

Third, the owner missed the project complaint handling work.

Xxx * * issued a contact list of xx missing engineering maintenance work before xx, and the engineering department of the development company completed xx copies of maintenance, with a completion rate of xx%. * * * X * * Submit xx customer complaint information daily report and xx complaint handling form. The engineering department of the development company completed xx maintenance receipts, and the owner complained that the maintenance rate was xx%. My department paid a return visit to xx copies, with a return visit rate of xx% and a satisfaction rate of engineering maintenance of xx%.

Four, the basement flooding accident treatment work

20xx x month x day basement flooding accident * * * caused property losses of xx owners. Under the leadership of the company, the customer service department immediately contacted the owner and counted the damaged items for the owner. Afterwards, actively participate in the owner's negotiation, issue replacement items and offset compensation.

Verb (abbreviation of verb) Family service opinion survey

While completing their daily work, employees of our department actively walked into the owners' homes of residential quarters to collect opinions and suggestions from various customers on the property management process, so as to continuously improve the service quality and service level of property management in residential quarters in the new century.

To XX, xx, xx, our department visited xx households in the household survey of residential owners and issued xx copies of the property service opinion form. According to the survey, the satisfaction rate of residential owners to our reception work is xx%, the satisfaction rate of telephone service is xx%, and the satisfaction rate of return visit is xx%.

Six, establish and improve the owner file work

Xx copies of the owner's file have been improved and updated, and the owner's electronic file has been continuously supplemented.

Seven, to assist government departments to complete the work.

Assist xx police station to conduct a general survey of the owners staying in the park.

Certificate of change of social registered permanent residence of xx owner in registered permanent residence.

VIII. Training and learning

Under the personal on-site guidance of Manager X of the property management company, our department has conducted systematic training and learning from the establishment of the most basic image of customer service personnel, from the most basic concept of property management to the communication skills of property management personnel, to all aspects of property management, combined with the comprehensive knowledge of relevant laws and regulations.

Department employees are led by a team with insufficient ideological understanding and no passion for work into a team full of hope for the company, the development of the industry and their own growth; Train departmental staff from a blank of property management knowledge to a team with certain common sense of property management.

The shortcomings, problems and difficulties found in the work are summarized as follows:

1. Since our department has not received professional training in property management, we still need to systematically learn knowledge about property, and further strengthen our service level and communication skills.

Second, the owner's follow-up and feedback on various missing projects are not timely enough;

Third, the timing, methods and methods of collecting property fees are not perfect; When the property fee is due, the owner urges X households, but X households do not pay it. The prepayment of utilities is less than xx households of the owner, and X households have not paid it;

Fourth, the pressure of customer service work is great, and the physical quality and self-psychological adjustment ability of employees need to be continuously improved;

Fifth, the customer service work is trivial and complicated, and scientific and formal workflow is urgently needed to standardize and rationally use advanced management software to improve work efficiency and simplify work difficulty;

Six, the spiritual civilization construction of the community, such as carrying out various forms of publicity and organizing the owners' cultural and recreational activities, has not yet been organized.

Future work direction and thinking:

On the basis of doing a good job in charging and daily work, our department will continue to strengthen the training and guidance for employees, further clarify various responsibility systems, strengthen departmental work discipline and service standards, and do all the work in time according to the objectives, budget and work plan.

First, further refine and clarify the scope and content of work of department employees;

Second, strengthen training to ensure that the employees of the department are competent for the corresponding posts and continuously improve the service quality;

Third, strengthen the discipline management of departmental work, so that the work is rigorous and rules-based;

Fourth, strengthen the follow-up of all kinds of information and working conditions to ensure that all information is smooth and accurate;

Fifth, through the daily work arrangement of the department and the study of psychological debugging skills, create an atmosphere of "exercising at work and growing up through exercise", so that the employees of the department have a sense of accomplishment and a sense of accomplishment of "being nervous but not feeling too much pressure";

Sixth, actively study scientific and formal workflow norms, and rationally use advanced management software to improve work efficiency;

Seven, do a good job in the construction of spiritual civilization in the community, carry out various forms of publicity work, and regularly organize cultural and recreational activities of the owners. At the same time, actively carry out and do a good job in various paid services.

To sum up, in 20xx, with the full support of the company leaders, the strong cooperation of all departments and the joint efforts of employees, although some achievements have been made, they have not fully met the requirements of the company, and there is still a distance from the advanced property management standards. We will definitely strengthen our study in the future. Under the direct leadership of the manager of the property management company, according to the relevant policies and regulations of property management and the temporary management statute of xx community, we will provide standardized, fast and effective services for the owners, do a good job in reception, create a beautiful and comfortable life and leisure atmosphere for the owners, and improve the quality of property services.

The new year is coming, and at the same time, the year will gradually draw to a close and the work will come to an end. Since the beginning of this year, I have been strictly demanding myself to work in accordance with the company's rules and regulations, and I am also diligent and down-to-earth in actual operation. Thanks to my efforts, I am glad that there was no accident this year, which is also an affirmation of my personal working ability. To this end, I personally.

First, the moral aspect. As an account manager, you must have high moral cultivation, strong dedication, decent style, strict self-discipline and self-care in terms of morality and responsibility.

Second, the psychological aspect. Account managers should be mature and healthy. Bad temper, able to deal with setbacks and failures rationally. We should also be aggressive. At the same time, we should have strong communication skills and charm in language, manners, figure and temperament. Warm and cheerful personality, humorous language, flexible handling of problems, cautious and responsible business operation.

Third, business. Account managers should have systematic and solid business knowledge. First of all, we should be familiar with the bank's loan, deposit, settlement and intermediary business knowledge. It is necessary to master both the main business knowledge and the less popular business knowledge; Not only should we have a high level of policy theory, but we should also be able to introduce the operational processes of various businesses in detail; We should be familiar with traditional business and grasp emerging business in time.

In addition, account managers should have legal knowledge and economic knowledge, especially the ability to provide customers with a variety of alternative investment and financial solutions by comprehensively applying various knowledge.

In the new year, I will guard against arrogance and rashness, learn from leaders and colleagues with an open mind, foster strengths and avoid weaknesses, and be good at using skills to communicate with customers in my work. I am confident to do my job well. I believe I will hand in a satisfactory answer sheet next year!

Self-evaluation of customer service during probation period. The telecommunications industry is the pillar of national communication, and I feel very honored to be a member of it. At work, under the cordial care of the leaders of xx Telecom Company, learn modestly, firmly establish the concept of "fighting for survival", take service with a smile as its own responsibility, take customer satisfaction as its purpose, stand on its own feet, love its own work, and do a good job in grassroots telecom customer service. Now, I will evaluate my work from several aspects:

1, strengthen business

In the business management and assessment of customer service department and public telephone supermarket, I focus on checking all kinds of original materials, statements and income funds in daily business processing. Create favorable conditions for agent service providers as much as possible, and give support in business promotion, business guidance and resource enjoyment.

2, based on their jobs, love their jobs.

As a customer service staff, I always insist that it is not easy to do simple things well. Take everything seriously at work, and always try to do it actively whenever you encounter complicated trivial matters; When colleagues encounter difficulties and need to cover for them, they can give up their rest time without complaint, resolutely obey the company's arrangement and devote themselves to covering for them; Whenever a company wants to start a new business, it always has a comprehensive and detailed understanding and mastery of the new business. Only in this way can we better answer customers' inquiries and fully develop the company's new business.

3. Pay attention to overcoming ideological laziness.

I insist on theoretical study according to the system and plan. First of all, don't regard theoretical study as a "soft indicator" and an extra burden, and consciously participate in the concentrated study of party classes every quarter; Secondly, according to your own study plan, adhere to individual self-study, squeeze time to study, correctly handle the contradiction between work and study, not neglect study because of busy work, and not relax study because of heavy tasks.

Doing an ordinary job in an ordinary career is an extraordinary employee. As long as the concept of "customer first, dedicated service" is established, it is the most basic requirement for every employee of the telecom company, and it is also my solemn commitment to realize the cause I love with great enthusiasm all my life. I deeply understand that to do a job requires love, and love must be specialized. Only by specializing in the industry can we make first-class work performance. First-class service requires me to strengthen the service concept, enhance service awareness, and at the same time start from dedication, integrity and dedication.

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