The woman ordered a takeaway and did not receive a refund message.

A lady in Shanghai ordered a takeaway from a certain software, but she applied for a refund from customer service because she was delayed for 20 minutes. Originally, things had passed, but the next day she was threatened by a note posted by the takeaway staff at the door. Netizens who often order takeout will definitely be familiar with the overall process of external sales. When we place an order on the website, the merchants begin to take orders, and most of them need to be delayed by 20~30 minutes than expected. In fact, the time estimated by the software does not include the time for merchants to eat, which was criticized by consumers as inaccurate in the past. Especially on weekdays, the working meal time will be delayed, and when customers cancel their orders and apply for a refund, the takeaway staff will also be deducted the corresponding fees.

The woman restored the specific situation at that time. After canceling the order and applying for a refund, she received a call from the takeaway, claiming that the takeaway was coming soon, so she accepted the takeaway and asked the customer service to cancel the refund application. However, the relevant expenses were deducted from the takeaway, so she ran to the customer's door with a grudge and threatened with stickers. It is said that the website of the takeaway service charged him three yuan. Even though the woman canceled the refund application after receiving the takeaway, her kindness didn't impress the takeaway at all. He only saw that he was deducted from the relevant expenses and did not see the goodwill of consumers. Finally, the anger was sent to consumers. In fact, the woman was pregnant and her body was different after being threatened. When the police intervened, she investigated the relevant situation and administratively detained the man on suspicion of personal injury.

Nowadays, we can enjoy the take-away service conveniently, which is inseparable from the hard work of the take-away staff. In fact, most consumers can understand the staff at the grass-roots level, but it often leads to conflicts between the two sides, which may be an unreasonable software prediction time mechanism. In fact, this contradiction has become increasingly prominent. Previously, some well-known take-away websites have introduced four calculation methods of prediction model and prediction method in actual operation. Considering the surrounding traffic factors, holidays, traffic jams and other factors, the longest time among the four methods is used as the estimated time, hoping to reduce the potential disputes between customers and take-away workers. Many netizens also said that in fact, they will not rush or cancel the order after ordering the takeaway, unless there are special circumstances and other factors around them, which will affect the delivery time of the takeaway staff.

Takeaway has been administratively detained by the police, and I believe he will also pay for his impulsive behavior.