How to solve the problem of unauthorized account smart card

There are two solutions to the unauthorized smart card of HuHutong, namely:

1. Method 1: Keep the set-top box turned on and wait patiently until normal viewing is resumed.

Most users can recover themselves within 45 minutes, and a few users may have to wait longer, but generally it will not exceed 5 hours.

2. Method 2: Send SMS to the front end to apply for authorization.

Edit the short message (format: 04# encrypted card number, for example: 04#0006 12345670) and send it to 0 1067689456. Pay attention to keep the set-top box turned on and wait patiently until normal viewing is resumed.

Extended data

I. Causes of E04 failure

The encryption authorization of HuHutong set-top box will be updated regularly. If the user does not open it for a long time, the authorization will be lost. If the boot time is too short, he will miss or not receive the complete authorization update instruction, and a yellow prompt box "E04, this channel is not authorized" will appear on the TV screen, so he can't watch it normally.

Second, the positive measures to avoid E04 failure

Users can avoid the phenomenon of "E04, this channel is not authorized" as long as they turn on the set-top box at least once every two months to watch TV for at least 5 hours.

State Administration of Radio, Film and Television Satellite Live Broadcasting Management Center-Application scope and matters needing attention of SMS self-help recovery authorization