I bought something, and the merchant said it was an epidemic. The express delivery couldn't arrive, and I asked for a refund. The goods are still under the shelf.

Discuss with the merchant and send it later.

Express delivery in some areas can't be delivered, and these addresses that can't be delivered have the same characteristics, and they all belong to high-risk areas of the epidemic. In response to the problem that express delivery stopped in some areas, the reporter called the customer service numbers of express delivery companies such as Tong Yuan, SF Express and Zhongtong, and the staff of the express delivery companies responded.

Express delivery in Henan, Jiangsu, Sichuan, Guangdong, Yunnan, Zhejiang and other regions has indeed been affected to some extent, but not all of them have stopped, mainly according to local epidemic prevention and control regulations.

Whether different courier companies can deliver goods in high-risk areas is different. The sender can consult the courier company before sending the courier to see if the destination network is running normally, and then send the courier on demand according to the specific situation.

Because there is no reason to return goods within seven days, it is a promise of the seller to the buyer, as long as the buyer submits an application for returning goods without reason online within seven days. Then the buyer has done his duty.

However, due to the epidemic, the goods could not reach the seller within this time limit. This reason is due to the epidemic situation and belongs to force majeure. In this case, the buyer is exempted from liability. If the seller insists on rejecting the buyer's return application for this reason, we can complain through the consumer association or through the website platform. If the complaint is fruitless, we can also bring a lawsuit to the court.