Real estate calls for a return visit

First of all, the landlord pays a return visit.

Agent: Hello, this is * * from xx Real Estate Agency. How is your house selling?

Example 1:

Customer: It has been sold.

Agent: Congratulations. how much is it? Do you still need to buy and sell real estate?

Guest: No.

Agent: I won't bother you. If you need anything, call me. Goodbye!

Example 2:

Guest: Not yet.

Agent: Have any clients visited the house recently? Are you interested in customers?

Customer: No or yes.

Agent: I've been paying attention to our house. I have done a lot of promotion on the internet and distributed many leaflets on the street, but I don't want to see many customers. After contacting customers, it feels higher than the market price, but it feels good.

Customer: OK, we'll talk about the price later.

Agent: Are you in a hurry to sell the house?

Agent: If possible, can we discuss the price again? How much can you reduce?

Agent: Don't worry, I will try my best to help you find clients and sell your house as soon as possible.

The broker can also talk to the landlord about the topic:

1. About the new policy: tell the landlord about the new system and policy on real estate, and analyze how to sell the house better with the owner.

2. Market analysis: Talk to the owner about the price range of the market housing, the introduction of the real estate and the transaction situation, so that the owner can have a general grasp of the house price and pave the way for the subsequent price negotiation.

3. Talk about some topics that the landlord is interested in and increase his goodwill in the hearts of customers.

Second, customers pay a return visit.

Agent: Hello, sir, this is * * * from xx Company. I have several houses for you. Do you have time to listen to them now?

Example 1:

Customer: I'm busy now!

Agent: It won't be long. Can I take up five minutes of your time at most?

Customer: I really don't have time now!

Ok, I will send you the details of the house. Please check it when you are free, and I will call you later.

Example 2:

Guest: What house?

Agent: 1. Briefly introduce the advantages of the house, and be sure to highlight the advantages of the house.

Several clients think this house is good and are waiting to see it. I informed you as soon as possible. When can you come to see the house?

Today's weather is good, which is very suitable for viewing houses. Do you think you have time to see it this afternoon?

Real estate call back [2]

First, the standard service of speech.

Voice standardization service is the requirement and quality standard that service personnel should meet in the process of providing services to customers. Voice standardization service reflects the service quality of a company. Therefore, the company has specially drawn up a series of standard terms, such as: return visit to new contracts, return visit to policies of retired salesmen, return visit to invalid policies, return visit to payment business, etc. In order to improve service quality, reduce customer complaints and shorten the gap with other companies' service level.

Second, smile service.

It is inevitable that we do the same work repeatedly every day, resulting in psychological fatigue and lack of excitement. If you are not mentally excited, you will be lazy at work and look indifferent. In this case, where to start laughing? It is impossible for a company to change employees' jobs frequently because of their excitement. If every post is operated by a novice, the quality of work will inevitably decline. Therefore, every employee should understand that only by adjusting their mentality can they be happy with their work every day. For example, "call a customer you have never met before, and you can imagine the mood of the other party at the moment through the voice." This is because everyone has the habit of imagining other people's looks through their voices. If we don't laugh when we talk, customers on the receiver can feel it even if they can't see it. Therefore, you must also talk with a smile when you pay a return visit.

Third, it varies from person to person and suits the right medicine.

1. Don't be impulsive to impulsive customers.

In the process of return visit, we often meet such impatient and irritable customers. When we say angry words, we just ignore them and talk to him with a gentle and friendly attitude. As long as he can calm down, such customers are often decisive and decide their own needs. As a return visitor, you should talk to such customers in a gentle tone.

2. Make a "decisive" underground determination to oligopoly customers.

Such customers are indecisive, half-hearted, and often influenced by others, making up their minds. Especially this kind of customers often appear in the return visit of new orders. The customer repented after buying insurance, fearing being cheated by the salesman. What should I do if I am afraid of buying an insurance company and going bankrupt? What should I do if I buy insurance and I'm afraid I won't get a claim? It takes a lot of time to deal with such customers. The agent must use a firm and confident tone to eliminate customers' concerns and patiently guide customers to buy this insurance.

3. Give a clever step to satisfy the "desire" of customers.

Praise language should be used to satisfy their self-esteem psychology. Customer complaints are actually not a big problem. It's just that he's not satisfied, he's just making a fuss or making a mountain out of a molehill. The main purpose of his venting is to find opportunities to talk. Don't be rude to such customers. Ask him to finish, and at the same time ask his advice on how to solve the problem, which not only satisfies his desire to speak, but also protects his self-esteem so that the problem can be solved without taking more measures.

It is also inevitable to effectively use questioning skills in customer return visits. By asking questions, you can find the answers that customers want as soon as possible and understand their real needs and ideas. By asking questions, you can clear your mind, and at the same time, by asking questions, you can also make angry customers gradually become rational. For example, some targeted issues, selective issues, service issues, open issues, and closed issues. As the saying goes, there are hundreds of people and thousands of faces. How difficult it is for service personnel to make every customer satisfied with their efforts. Behind the success of service workers are huge costs and hardships. It takes innovation, learning, development, self-denial, patience, persistence and redoubled efforts to succeed, and only in this way can we better repay customer service.