Consumers reported that the purchase of general express through the flying pig channel was automatically cancelled. What is the response of the flying pig?

Flying Pig responded by saying that due to the delay in docking between the platform and Universal Studios Beijing, some netizens were refunded after successfully issuing tickets. Zhu Fei will fully refund the transaction price of these netizens and pay another 30% of the transaction price.

Hot search twice because Flying Pig automatically returned the ticket to Universal Studios.

It happened in the early morning of September 14, and many netizens stayed up late to grab express tickets for Universal Studios Beijing. From midnight 12, netizens enthusiastically clicked to submit the order, and within a few minutes or 30 minutes after the successful submission, they also received the message of successful ticketing. So, everyone went to bed contentedly. Who knows, in the next few hours, I received the news that the flying pig automatically refunded the ticket. This makes netizens who stay up late just to grab tickets very angry. So, in Little Red Book, Weibo and Zhihu, everyone's dissatisfaction with this can be seen everywhere. This is the first time that the flying pig has automatically refunded the ticket.

In addition, the reason for automatic refund is that you don't like/want it. Netizens are puzzled. Is this the reason for the system to choose a refund or the reason for manual selection? Why is it so unrealistic? Obviously, platform refund is mandatory. How could it be that the ticket was refunded because of the buyer's wishes? This kind of information that reverses the facts really adds fuel to the fire of angry consumers! Therefore, the flying pig went to the hot search of the same thing for the second time at this time.

Flying pig refund is not intentional.

Because of the huge amount of attention and people's desire to experience it immediately, 14 has countless ticket buyers early in the morning. Therefore, there was a problem in the docking between Flying Pig and Universal Studios, so the ticket inventory that did not actually exist was sold to consumers in advance by Flying Pig. Fortunately, the flying pig soon realized the problem and refunded the ticket. Although in this process, Zhu Fei chose an inappropriate reason to refund the ticket for the sake of quick refund, which was somewhat inappropriate, Zhu Fei's subsequent operation still made people feel a little angry. So, on the whole, Flying Pig is a reliable platform. I believe that Feizhu has experienced this incident and will strictly control the docking process with suppliers.