How to get customer service to return the goods if the mobile deduction is abnormal?

1. Exaggerated deduction of excess flow.

I believe that there are not a few people who have been forced to go to court because of excessive traffic in the past two years. Although my mobile phone fee is not so exaggerated, I have also been charged countless so-called "excess traffic". Sometimes, the mobile phone reminder message will not be notified in time, but you will come back after it is exceeded. This kind of deduction will often deduct tens of dollars in about ten minutes, even when I turn off the traffic myself. A colleague was charged less than eight minutes ago. Although I can't say much about money, it's really strange, so I called customer service several times to ask about the use of the deducted traffic fee. Generally, when I ask here, the customer service will tell you where my traffic is used (generally, the customer service can also see whether this charge is normal use or BUG deduction, so don't worry). If you don't know the video software, it is unreasonable to deduct the fee for just a few minutes. You can ask the customer service to return the fee clearly and reasonably.

Specific operation: call 10086 customer service phone to ask yourself about the recent traffic destination after switching to manual work (make sure that the move is unreasonable, and don't make trouble unreasonably), and then ask the customer service to refund the deducted fee to yourself. At this time, they will refuse, but you can tell them to find a leader to solve it. (Note: Every customer service has the right to refund the fees for users under reasonable circumstances! ) After this step is completed, we will generally be refunded the amount that has been arbitrarily deducted on the same day.

2. Complaints from the Ministry of Industry and Information Technology