12328 Is the complaint effective?

12328 scope of acceptance: accepting complaints and reports, information consultation and suggestions in the field of road transportation. It does not include business processes, and does not accept emergency business processes such as highway rescue and maritime distress rescue.

At present, the situation of epidemic prevention and control in COVID-19 is severe and complicated. Some expressways are interrupted, and the end of traffic and logistics is not smooth. The control standards of truck drivers are different, and the policies are opaque, especially the problem of "one size fits all". Local transportation authorities should conscientiously implement the spirit of the important instructions of General Secretary Xi Jinping and other central leading comrades, effectively improve their political stance and give full play to the important role of 12328 hotline in policy consultation, opinion collection and report handling in accordance with the requirements of the state to ensure smooth logistics and promote the stability of industrial chain supply chain. Timely answer the information consultation related to the vital interests of the majority of truck drivers, such as epidemic prevention and control, vehicle traffic control, epidemic prevention checkpoints and nucleic acid detection points, pass handling and issuance, collect and sort out the problems and demands of relevant logistics enterprises and freight operators, take effective measures in time, effectively solve them, prevent and resolve contradictions and hidden dangers, and maintain the overall stable development of the industry.