What should I do if there is no incoming call sound on my phone?

If you are using a vivo phone and there is no sound for incoming calls, you can refer to the following solutions:

1. Enter Settings - Sound and Vibration (Sound, Vibration and Mute keys )--Turn off mute, select "Ring Mode", and increase the ring volume; if there is a mute button on the side of the fuselage, you can move the mute button upward to cancel the mute mode;

2. If you enter If Do Not Disturb/Focus Mode is activated, there will be no prompt for incoming calls. Please go to Settings--Sound and Vibration/Sound Vibration and Mute Key--Focus Mode/Do Not Disturb Mode--Enter the corresponding scene--Turn off the function. ;

3. Restart the phone and see if it recovers;

4. Go to Settings--System Management/More Settings--Backup and Reset/Restore Factory Settings-- Restore all settings - Restore, restore settings options.

This operation will not delete software or files, but will only reset all setting options; for data security, important data can be backed up before operation.

Note: Enter Cloud Service--Device Cloud Backup--Backup Data Type--System Data--Return--Back Up Now to back up some system settings and desktop layout; Cloud Service--Data Synchronization --Turn on WLAN, Bluetooth, etc. to synchronize data to cloud services.

After investigation, if there is sound in other scenes, such as playing songs, you can enter the vivo official website--My--Online Customer Service--Scroll down to the bottom--Online Customer Service--Enter manual customer service to enter consultation assistance deal with.

If there is no sound in any scene, it is recommended to bring your mobile phone and the Xunzao Talking Certificate for purchase to the customer service center for inspection and processing. The address of vivo customer service center is: enter vivo official website/vivo mall APP--My --Network inquiry, select the current city to obtain the address and contact information of the service center. It is recommended to call in advance before going to avoid empty runs, plan your itinerary reasonably, and travel safely.