123 15 How to handle complaints in general?

3 15 is the abbreviation of consumer protection hotline, specifically, 123 15. When consumers have some consumer disputes, they can call the 123 15 consumer rights hotline to complain, and the relevant departments need to handle the complaints after receiving them. So what is the specific process? I have compiled the following contents to answer your questions, hoping to help you.

I. Processing flow of 123 15

1. Consumer complaint: The consumer complains by letter, fax, SMS, email, 123 15 website or goes to the industrial and commercial department, explaining the contents and reasons of the complaint;

2. The industrial and commercial department accepts complaints: if the consumer complaints meet the requirements, the staff of the industrial and commercial administrative department will accept the complaints and record relevant information within seven working days;

Within 3.60 days, if the consumer parties agree to mediation, the administrative department for industry and commerce shall organize mediation and inform the parties of the time, place and mediator of mediation. After the parties reach a mediation, the administrative department for industry and commerce shall make a mediation document and file it.

Ii. 123 15 dismissed the appeal

(1) The defendant is no longer liable for breach of contract for goods that have exceeded the warranty period or have exceeded the warranty period after purchase;

(two) the mediation agreement has been reached and implemented, and there is no new situation or new reason;

(three) the court, arbitration institution or other administrative organ has accepted or handled it;

(four) consumers know or should know that their rights and interests have been infringed for more than one year;

(five) consumers can not prove that their rights and interests have been infringed;

(six) does not comply with national laws, administrative regulations and rules.

After reading this article, this problem is clear to everyone. As consumers, we should also be aware of this. This hotline can bring us the greatest protection of rights and interests. In practice, we also need to understand the relevant processing flow, which is also helpful to consumers.