What if the customer delays placing an order?

Question 1: I had a good talk with my customers. Why did the customer delay placing the order? Customers should still be comparing, you can take the initiative! On the premise that all conditions are agreed, if the customer delays placing an order, there are nothing more than the following situations: 1, he still doesn't trust you, and may not be very reassured about your product quality, delivery date and credit status, and he is still hesitating. At this time, you should contact him further, try to persuade him to make up his mind, dispel his concerns and urge him to place an order as soon as possible. At this time, you should urge him to place an order first and tell him that you have a preparation period. After placing an order and paying a little down payment, he can listen to his notice to deliver the goods. 3, that is, the customer did not choose you in the end. This is the most troublesome thing. When purchasing products, the average customer should repeatedly compare the conditions of many products, and his choice is definitely the best manufacturer. If someone's condition is better than yours, his choice will change, which is normal. If this happens, you should consider whether you can lower your conditions through communication to achieve the purpose of placing an order. Of course, whether a customer places an order seems simple or not is actually a complicated process. You must first understand the real reason why customers don't place orders, and then prescribe the right medicine to achieve the purpose of placing orders. Sometimes they are even tempted to place an order as soon as possible. For example, now we have just completed an order with a slot. If we place an order, we will give priority to this order, and so on. In short, we should grasp the customer's mind and adjust the corresponding strategies in time. The most important thing is this critical moment. The more I can't relax my nervousness, maybe as the friend above said, maybe he doesn't trust you enough, so he is still hesitating! The problem of kickbacks. This is a hidden rule, in fact, people are waiting for you to talk about kickbacks. But I'm sure no one else will say. When talking about kickbacks, ask the other party for a personal phone number. Call him when he is out of the company. One: honesty. As a salesperson, when dealing with customers for the first time, you often find that customers often don't trust you at the first contact. Before trust is created, customers will take everything you say with a grain of salt. In this case, what we should do first is honesty. Being sincere to ourselves and others is the most basic requirement for us. Talk openly with customers, and don't let them doubt the true meaning of your conversation. At the same time, the functions of all parts of the software can be truly displayed, and there can be no falsehood and deception. Don't exaggerate, the promise will be fulfilled. Treating customers sincerely and making them feel that you are an honest person is the key to gaining trust. Two: behavior. When communicating with customers by telephone, please keep a good sitting posture, smile and have a soft and firm tone. It's best to imagine the client sitting opposite you and talking to you. Don't think that the customer on the other end of the phone can't see you, but can hear your posture and expression. If you are interviewing customers, you should pay attention to eye contact with customers, pay attention to tone, intonation and speaking speed. In particular, you must pay attention to the pause in the conversation, which will not only help you organize the language, but also help you get the other person involved in your conversation. People are emotional animals, and will be influenced by feelings and emotions. It is undoubtedly more effective than general preaching to exert influence by establishing feelings with customers. Shaking hands is also a good way to close the distance with customers. Physical contact with customers will undoubtedly make customers relax. Three: major. Whether technicians or salespeople want to gain the trust of customers, they must have enough professionalism. No one likes to talk to people who know nothing. Especially for salespeople, when dealing with customers, they should show their professionalism. Here not only refers to the understanding of their own products, but also should be familiar with the actual situation of the industry, business processes and customers. Everyone is only interested in their own useful information. What customers care about is what benefits we can bring to them and what benefits we can bring to them. And these can only be targeted if we have a deep understanding of the customer's business. Five: adhere to the principle. Never give up the company's principles at any time. A gentleman does something and doesn't. Flexible attitude and firm principles can convince customers. Unprincipled concessions will only confuse customers, but will lose trust.

Question 2: Why do customers delay placing orders? My experience is: it's yours, it's yours forever, it's not yours, and it's not yours again. It is right to keep in touch with customers and communicate frequently, but don't give him the feeling of urging.

Even if the customer confirms the quality of the sample and has no objection to the price, it is not necessarily the customer who will place an order.

There are several kinds of customers: those who really need it, those who inquire about the market, those who develop this product, and so on. Customers in the market, there is demand, in order to quickly place orders. If the customer is asking about the market, it is not impossible to place an order. He often needs you to have obvious advantages over his current supplier before he will consider changing procurement channels. For customers in the market development stage, expectations should not be too high, and customers often need a long time.

What we can do is to cooperate with customers as much as possible, fully reflect our strength and advantages in the contact process, and make us the first choice supplier for customers to place orders.

Question 3: What should I do if the customer says he wants to place an order, but he always delays placing an order? In NBA, offense is the best defense! Doing business is also 1. Take the initiative. In this case, the customer may still have the motivation to hesitate. At this time, you must not wait. Take the initiative to ask what is the situation with a caring attitude. Do you have a better proposal? Or are there other changes in the company? View original post >>

Question 4: What if the customer delays placing an order? This happens all the time. Some customers have kept in touch for several years, met in Hong Kong and Malaysia, and have a good relationship, but they have never placed an order. The reasons for not placing an order are as follows: 1. His current suppliers cooperate well and both sides know each other well. The quality, price and delivery date all meet the requirements, so there is no need for him to replace them. 2. His market also has an off-season, and it may not be time yet; In this case, you should follow up appropriately. When other suppliers have quality problems or fail to deliver goods in time for various reasons, it may be your chance.

Question 5: How to deal with the customer's delay in placing an order shows that you have not grasped the pain point of the customer. I suggest learning pain point marketing. I have trained my staff below, and you must know the six troubles that customers have for marketers. You'll be fine when you figure it out. (Customer's six major concerns: 1, who are you? 2. What do you want to talk to me about? What's good for me from what you said? 4. How to prove that you are telling the truth? 5. Why should I buy it from you? 6. Why should I buy it with you now? )

Question 6: I have been in contact with customers for a long time and have never placed an order for me. What should I do? What sales skills do you have? Let me first analyze the possibility that customers will delay placing orders: 2. The customer was satisfied with the last cooperation, but they didn't place an order with you recently. 3. In the process of dealing with problems with customers, customers may be dissatisfied with the quality of service, and you have been contacting customers, and customers are a little annoyed. In this way, even if the customer has an order, your company is not considered. I estimate that you should contact customers by telephone or online chat tools now, so when you contact customers in these ways, even if customers change suppliers, they will not tell you directly, but will certainly smile and perfunctory you. Everything is proved by facts. You need to check with his company. You can find a chance to help him maintain the machine and come home for free, so you can go to his company to see if he has finished with you. Only in this way can we better plan the next step for ourselves! Since we have cooperated, if the quality, service and price of the company's products are in place, customers should continue to cooperate. Sure, we can keep in touch. Some personal opinions of Nantai Cai Gang: If a salesman you contacted communicated with you purposefully from the beginning, would you treat him as a friend? Will you take his words as pertinent guidance? I don't think so. As a customer, what you need is the consumption process of product quality, price and service. If you want to cooperate for a long time, you must have an emotional foundation, such as sending your own edited text messages on holidays, lowering the price of products with short but sincere words, and revealing them to customers through chat to arouse their desire to buy. Therefore, learning to think from the customer's point of view will make you have different gains.

Question 7: The customer said he wanted to place an order, but it was too late. What should I do? There is a saying that business is human nature. In fact, this sentence tells us everything about business.

First, don't embarrass customers.

When talking about cooperation and projects, we must pay attention to the period. When times are bad, good cooperation will be destroyed. When customers are in trouble, they must be considerate of others and don't embarrass them. For example, he is very busy, and he thinks it is inappropriate or impossible to do that. You should stop your request at once and tell him that you are grateful to him anyway. Your understanding will make him feel sorry, even guilty, and he won't forget to make it up to you next time. You won't be forced to lose the opportunity to continue to associate with this customer in the future.

Second, consider the customer.

When we cooperate with customers, we must pursue a win-win situation, especially to let customers and their superiors do a beautiful job. We work for the company and hope to make achievements. Others also work for the unit, and he also hopes to do things beautifully.

Therefore, Gong Li, when we cooperate, we should be careful not to sell customers useless or unwanted things to him, not to let customers spend more money, to minimize unnecessary expenses of customers, and customers will also save your investment.

Third, respect customers.

Everyone needs respect and recognition from others.

Fourth, abide by principles.

A person who abides by principles will win the respect and trust of customers most.

Because customers also know that meeting a demand is not unconditional, but must be met under certain principles. Only in this way can customers have reason to believe that you have followed certain principles when recommending products to them, and they can cooperate and communicate with you with confidence.

For example, it is acceptable to increase some services and training appropriately, but the requirements that harm the interests of the company, customers and even others must not be agreed. Because when you can harm the interests of the company or others in front of customers, they will worry that their own interests will also be threatened.

5. Do more than sell.

For example, I have a client looking for the leader of the Education Commission, and I can't find a good opportunity. If I know him, I will introduce him if I have another chance. For example, they need some information, and when they can't get it, I will help them get it. Even if they encounter some difficulties in life, as long as I know I can do it again, I will definitely help them. In this way, my relationship with customers is no longer a cooperative relationship, but more a friend relationship. In this way, they will definitely think of me first when they get the chance.

Sixth, let friends recommend you.

If you master the above skills and use them freely, you will win the reputation of your customers and friends, and your friends will recommend you in most of his peers. Then your business is like an atomic bomb, which will expand rapidly in the industry. You have reached the highest level of business, and let customers come to you on their own initiative.

7. Don't neglect to make every business have a happy ending.

Gong Li has finished all his work, and your cooperation with customers has come to an end. Is it over? Perhaps this is the way most salespeople handle it, but it turns out to be a huge mistake. In fact, the closure of this business is the best time to create the next opportunity. Don't forget to send some suitable small gifts to your customers. If the business benefits are really good, it is best to give customers some unexpected benefits. Let every business have a happy ending, which will bring you no less benefits than developing a new customer. The reason for this is the following：

If your previous work is not mature enough to upgrade from a cooperative relationship to a friend relationship, you can achieve this goal well at this time. If the previous cooperation may be unsatisfactory, this is a good remedy. Because most people think that since the cooperation is over, our relationship with our customers will naturally end, so they will immediately upgrade you from a cooperative relationship to a friend relationship by thanking you for nothing in return. Then you won't run away next time there is demand. It's all yours.

Ordering skills

Help prospective customers choose: many prospective customers don't like to sign the bill quickly even if they are interested in buying. They always choose from the east and choose from the west, and keep spinning around in product color, specification, style and delivery date. At this time, the clever salesman will change his strategy, put the problem aside for the time being and enthusiastically help the other party choose the color, specification, style, delivery date and so on. Once the above problems are solved, your order will be fulfilled.

Take advantage of the fear of not being able to buy: people often want something, and the more they can't buy it, the more they want to buy it. Salespeople can use this fear of not being able to buy to promote sales ... >>

Question 8: The guest promised to place an order, but he didn't. What should I do to wait for this type of customer? In addition, it is impossible to close all businesses. There is a cycle from communication to placing an order, so we need to constantly develop new customers during this period to make it more likely to place an order!

Question 9: The customer has never placed an order. How to urge customers to place orders? Any good suggestions? 20 points, there are many things, so don't ask. There is a process. Li Yunlong has something worth learning. Never do business at a loss. Especially for customers who don't give samples freight.

Question 10: I signed a contract with the customer. Why did the customer delay placing the order? Then the contract is invalid! Because he didn't pay ~ you can negotiate with him to make him pay if he insists on not paying. Or give you an excuse. You can take back the house.