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What is the reason why I didn't receive the message in time on Smart Care App after sending the message on Huawei Children's Watch 3X?

Hello! If you can't receive the watch message in time on Smart Care App, you can do the following:

1. Check whether the watch and mobile phone network are normal;

2. Please make sure that your smart care application runs in the background. If the App is not used for a long time, it may be cleaned up by the background of the mobile phone. It is recommended that you add smart care App to background protection and self-startup.

Description:

Huawei EMUI5.0 and above mobile phones have automatically added smart care App in self-startup, associated startup and background activities, and there is no need to reset it.

Because there are too many models of three-party mobile phones, please consult the mobile phone brand to set up the corresponding customer service.

For more information, please refer to the method of adding background protection in the Smart Care App User Guide.