What should I do if I can't watch the live broadcast after the TV set-top box is restored to factory settings?

When the TV set-top box is restored to the factory settings, the previously saved channel list, account information and other data may be emptied and need to be reset. If you can't watch the live broadcast after restoring the factory settings, you can try the following steps:

Check the network connection

Live broadcasts usually require a stable network connection to watch normally. Please make sure that your set-top box is connected to an available Wi-Fi or wired network and the signal strength is good.

Scanning channel

In the TV set-top box, some channels need to be manually scanned and added. You can enter the "channel search" or "manual search" option in the set-top box setting menu and follow the prompts.

Reinstall the application

If you use third-party applications to watch the live broadcast, you may need to reinstall these applications. Please note that before reinstalling the application, make sure that you have backed up important data, such as your account information and favorite list.

Update system software

If your TV set-top box is running an old version of the operating system, you may not be able to watch the live broadcast. Please try to update the system software to ensure that you have the latest version of the software and drivers.

Contact customer service

If the above steps can't solve the problem, please contact the customer service or manufacturer of TV set-top box for professional help.