How should sellers and buyers handle the damage in the process of express delivery?

The courier company damaged the express mail during transportation, and the responsibility lies with the courier company.

The buyer can contact the seller to re-deliver the goods, and the seller can ask the courier company for compensation.

According to the regulations of the State Post and Telecommunications Bureau, the courier company should pay compensation for the damage to the user's mail at three times the marked price of the goods. Generally, there is a price column on the express bill, which is rarely filled in by ordinary customers, so it is more troublesome to determine the price. When the courier company undertakes the courier business, the form filled in is actually a service contract, and the courier company should make compensation.

Extended data:

2015 165438+1October16 According to the website of the State Council Legislative Affairs Office, the State Council Legislative Affairs Office publicly solicited opinions on the Express Delivery Regulations (Draft for Comment). The main points of the exposure draft are as follows:

First, the courier company shall not accept and send the courier with false information on the waybill.

The draft for comment stipulates that users should truthfully fill in the express waybill when delivering express mail. The express waybill shall include the following items: the sender's name or unit name, address, contact telephone number and other identity information; The identity information, address and telephone number of the recipient's name or unit name; Name, nature and quantity of the delivered goods.

Enterprises engaged in express delivery business shall check the information of express waybill, and if it is found that the information of express waybill is incomplete or untrue, enterprises engaged in express delivery business shall not accept and send it. If the circumstances are serious, the postal administration department shall order it to make corrections, and may impose a fine of more than 5,000 yuan 1 10,000 yuan.

Second, the courier company needs to complete the delivery according to the promised time limit.

Enterprises engaged in express delivery business shall complete the delivery service within the promised time limit. If the commitment time limit is changed due to special reasons, the user's consent shall be obtained.

Three, courier companies should regularly destroy the waybill, to ensure the safety of user information.

In view of the security of users' information, the exposure draft specifically stipulates that enterprises engaged in express delivery business should establish express waybills and electronic data management systems in accordance with the regulations of the State Council postal administration, and regularly destroy express waybills to ensure the security of users' information.

At the same time, it is required that enterprises engaged in express delivery business and their employees shall not illegally sell or disclose the user information they know during the express delivery service. When the user information is leaked, damaged or lost, the enterprise engaged in express delivery business shall immediately take remedial measures and report to the local postal administration department.

Where an enterprise engaged in express delivery services is entrusted by users to provide express delivery services in batches for a long time, it shall sign a safety agreement with users to clarify the safety obligations.

Fourth, the courier tramples on the courier with a maximum fine of 50,000 yuan.

Enterprises engaged in express delivery business and their employees handle express mail by throwing, trampling or other ways that endanger the safety of express mail, the postal administration department shall order them to make corrections and may impose a fine of 1000 yuan; If the circumstances are serious, a fine of 6.5438+0 million yuan but not more than 50,000 yuan may be imposed, and it may be ordered to suspend business for rectification.

In addition, those who open, conceal, destroy, resell or illegally inspect other people's express mail under false pretenses, which do not constitute a crime, shall be given administrative penalties for public security according to law.

The exposure draft also stipulates that enterprises engaged in express delivery business and their employees who commit acts endangering national security in their business activities shall be investigated for legal responsibility according to law, and the postal administration department shall revoke their express delivery business licenses.

References:

Baidu Encyclopedia-Express Regulations