The deeds of outstanding postal staff at the grass-roots level

The deeds of outstanding postal staff at the grass-roots level

In ordinary daily life, there are still many places where deeds are used. Deeds are written materials to praise the advanced, promote healthy trends, promote work, and truthfully record and reflect the outstanding deeds of advanced collectives and advanced figures emerging in work and study. How to draft the contract correctly? The following are the deeds of outstanding postal employees that I have carefully sorted out. Welcome everyone to learn from them, I hope it will help you.

1 The Story of Excellent Postal Grass-roots Employees Deng Shuhong has the courage to dissect herself, dissect herself, face herself squarely, strictly abide by the requirements of rules and regulations, and complete all tasks assigned by her superiors with the goal of improving her own quality. As a front-line salesperson and director of the research institute, she has to face the customer group directly, and her service attitude is the focus of her daily work. But in the face of day-to-day work, she also learned what kind of service attitude to use, so that customers can truly feel the sincerity of postal people and the warmth of running a business in the postal service. Because, she understands that there are no picky customers, only imperfect services. As a backstage, four years of work practice taught her to be hard-working and conscientious. Under the care and guidance of the leaders of relevant departments, I learned the business knowledge of the center through my own efforts, and made the support of front-line personnel as my greatest work goal. As the director of the center, she has a strong sense of responsibility, loves her job, and can lead the employees of the center to improve together with practical actions. Whether during working hours or outside work, she will try her best to solve all kinds of unexpected situations at outlets and the front desk of the center and do her best to safeguard customers.

Service motto: take postal service as a profession, love the bureau as a home, and regard mail as life.

Working overtime all the year round makes Hu Hao's eyes wrinkle more than his peers. "My wife also said that I am old", and his smile was somewhat helpless.

Zizhong is a populous county with many migrant workers. There are more than 1000 import and export mails every day, which need to be transported to the second floor for distribution. Because the machining center is manual labor, Hu Hao often gives up off work. From 07: 30 in the morning to 9: 30 in the evening 19: 30, he loads and unloads mail, accumulates mail, transmits data in different places and systems, and assists in loading mail trucks ...... day after day. Double Eleven, Double Twelve, Spring Festival peak season ... The amount of mail is piling up like a mountain, including EMS, express parcels, ordinary parcels, registered letters, ordinary letters, etc., which need to be distributed to various points by sections and types. Old comrades are often sent home first and work by themselves after nine o'clock in the evening. Every time he saw all the mail being loaded and unloaded, Hu Hao felt relieved, as if he had won a battle.

"It is inevitable that there are places where the total number of checks does not match after mail sorting, and a pair is needed. Before there was a computer, it was all manual operation. Sometimes at three or four o'clock in the morning, if you really can't stand it, just take a nap and then continue. " Hu Hao said to his colleagues, "A job like ours depends on a sense of responsibility. Every day's work is repeating the same thing, and there can't be anything vigorous. To put it bluntly, to earn this salary, we must do this job well. After a long time, we also have feelings. "

After working overtime for a long time, my wife didn't understand and said, "What class are you in? Baby 14 years old, I haven't seen you take care of it. " ... because of great resentment, the contradictions in the daily life of husband and wife are gradually increasing. A female employee is 48 years old and a male employee is nearly 58 years old. I can't help it, "Hu Hao said to himself. ... tired and bitter, but there is a trace of joy in my heart, which is such a sense of responsibility and accomplishment. Hu Hao persisted for twelve years.

In the era of development, Neijiang Post needs such down-to-earth people.

My name is Zhang, and I don't have any touching stories, because I always do everything with my heart. From employment to today, I have gained a lot and learned a lot. Not everything makes me grow. But to find the reasons and gaps in constant failure and grow up slowly from constant learning. With the help and guidance of leaders and predecessors, I gradually understood how to get along with everyone and how to communicate with users.

20 14 had a dream when he joined the company. I want to be an excellent sales manager and director. This is my first day's thought. When I sit at the counter, facing all kinds of users, I don't know how to speak and how to communicate with them. User question and answer, this is my daily work. During this period, the teacher who took me often communicated with me. He said, "Don't wait for users to ask you what the postal service has, but take the initiative to recommend products that suit you." I'm struggling. Aren't they all the same? Aren't users asking themselves what they need? Yes, is it the same? I asked myself repeatedly that I had experienced my first growth with this question. My boss who makes quilts diagonally across the street is very nice and always chats with me. When chatting, I tentatively asked, I want to buy a quilt, so the boss asked me what kind of quilt you want to buy, depending on when you use it. Now (about 65438+February), the weight of 6 kg is almost the same, and now it is thick. These deeply inspire me. Yes, users often don't have a clear goal when they ask you what you have. I hope everyone has a good recommendation. At this time, we should take the initiative to understand the needs of users and launch products according to their needs, so that users will be satisfied.

March 20 15, changed jobs for the first time. I am in a strange environment, surrounded by strange faces. Everything seems to have changed. Users will feel uneasy as strange tellers when they come to do business. Even if you take the initiative to communicate with them, they will look at you and not talk to you, let alone have the opportunity to understand the needs of users. My heart is cold. The director of the branch said to me kindly: "It is normal for users to deposit their hard-earned money, but you are not familiar with it, and he doesn't know you, so he doesn't want to be sure? You must learn to communicate with them with your heart. " This is my second growth. Later, I realized that it's not how much you do to make users communicate attentively, but whether what you do can make users feel very intimate, just like a cup of hot water in winter and a cool breeze in summer, especially in business. Sometimes selling is not how good your products are, but your service and enthusiasm.

Now I am honored to be a financial manager. My next goal is to become a lecturer in China Post. I want more people to know about postal services and postal brands.

August 20 14, I was recruited by Sichuan Post Company. From school to society, under the careful guidance of my predecessors, I grew up from a student who knew nothing about postal services to a financial manager.

On the morning of August, 65438+April, 38, 65438, Aunt Xiong, director of the county company office, took us to Longchang. At the symposium, Director Ren Xue warmly welcomed me and made me feel at home. The teacher's brief introduction to finance, postal service and express delivery aroused my curiosity and competitiveness. I secretly vowed in my heart: "Work hard and be a person with no regrets."

After a week's internship in Longchang County Company, I was assigned to Shixiang Branch. As an apprentice, I study with my master during the day and review and straighten out the operation process at night. In order to remember the operation code and operation sequence, I lost sleep. When I first handled business for clients under the guidance of my master, I was in a hurry to criticize me. Although a little worried, it aroused my indomitable spirit. A month later, I was able to handle the business for my clients by myself. I'm glad. I'm proud. I finally became a real postal employee! Open the door to welcome guests in the morning, serve customers warmly at work, let customers come on impulse and return with satisfaction, and check out after work successfully, without any audit mistakes every day. It's a perfect day for the postal cashier.

In order to constantly improve myself, I took advantage of my leisure time to obtain the qualification certificate of financial business. Through my efforts, I obtained the insurance sales qualification certificate, the banking qualification certificate and the accounting certificate. 2065438+May 2005, I also passed the examination for financial manager of county companies and was transferred to Lishi Branch as financial manager. When I first arrived at Lishi Branch, I was not practical. I don't know how to sell insurance, how to deal with customer relationship, I didn't establish the right relationship at the right time and place, and I don't have any existing experience to apply. Besides, Lishi branch is full of young people, so I don't know if I can do this job. On my first day as a financial manager, I stood in the hall with a feeling of trembling. At first, I didn't know who had the need to buy wealth management products, and I didn't know how to publicize them. But slowly, when I was guiding my customers to handle postal services, I talked about some financial products. When I saw their interest, my confidence suddenly rose. It is not as difficult as I thought to promote our business to customers. In order to improve my marketing ability, I suggested to the director of the branch where Mr. Su Lin of Longqiao Road, the best financial management business in the company, can learn from it. I took a notebook and looked at it next to Manager Su. When I saw that Manager Su was free, I kept learning from the classics, how to invite customers, how to explain to customers, how to successfully open a financial salon, and how to get insurance ... At the end of the day, I learned a lot. After returning to the sub-branch, I read all the insurance products carefully, and integrated the advantages of each type of insurance, and publicized and explained them in words acceptable to rural customers, making them easy to accept ... as a financial manager for more than half a year, I completely entered the work role, gained confidence in my work, and my life goals became clearer and clearer. It is no exaggeration to say that postal service is the cradle of my growth!

The deeds of outstanding postal staff at the grass-roots level 3 Haizhou delivery class of Fuxin Postal Branch mainly serves the delivery areas in the middle of Fuxin City, the north bank of Xihe River, the east of Miner Street, the west of Renmin Street and the north of Taipinggou Village. The service area is 35 square kilometers, the service population is about 450,000, the total length of delivery section is 8 10 km, the annual delivery volume of newspapers and periodicals is more than 5.48 million, and the annual delivery volume of mail is more than10.8 million. The team currently has 24 employees, including 8 battery distributors/KLOC-0, 4 motor vehicle distributors and 2 managers. The average age of delivery staff is 34.8 years old, and employees under 35 years old 17, accounting for 7 1% of the team.

Since the establishment of the team, all the members have been thinking in one place and making efforts in one place, and they have taken the lead in completing all the work targets set by the city branch every year. Good results have been achieved in universal service, business development and self-construction.

Haizhou delivery class shoulders the delivery tasks of tens of thousands of residents and shops in the jurisdiction, as well as hundreds of party and government organs and large and medium-sized enterprises. The dense buildings and complex residents in the jurisdiction, especially the large number of commercial areas, bring great difficulties to the delivery work. However, with full enthusiasm and high-quality service, all the staff who sent the class walked around the streets and served the users wholeheartedly, which was praised and praised by the majority of users, and many good deeds emerged. They received 65,438+02 written praises, more than 20 phone praises and 4 banners.

Zhou Wei, the squad leader, has been rated as a model worker and professional technical expert for many years in succession, and has been awarded the honorary titles of "Excellent Team Leader of Fuxin City" and "May 1st Labor Medal of Fuxin City" by Fuxin Federation of Trade Unions.

Postman Liu Qingguo was awarded the title of "Advanced Postman" by the Municipal Branch for many times.

First, strengthen system construction and strive for youth civilization.

Over the years, under the leadership of the municipal branch, Haizhou delivery class has vigorously carried out the activities of "post civilization, post dedication, post success and post achievement" based on the characteristics of "window" image, system construction, universal service obligation and spiritual civilization construction, which has stimulated the motivation, vitality and creativity of outstanding young people in the class, improved the cohesion of the class and achieved a good unity of social and economic benefits.

In 20 15, under the leadership of the Party Committee and Youth League Committee of the branch, Haizhou delivery class took striving for "Youth Civilization" as the new goal of delivery work, and mobilized young members of the team to make contributions based on their own work and strive for Excellence as a model. A leading group was specially set up in succession, and a series of study plans and measures were formulated, which realized the organic combination of management system, supervision system and incentive system, made the creation activities deeply rooted in the hearts of the people, and there was a gratifying situation in which everyone participated and you competed for each other.

In terms of system management, the delivery class first refines the delivery service quality standards, making the service quality standards closer to the needs of users and universal and personalized services. Secondly, establish and improve the reward and punishment management system, manage people with the system and act according to the system. Everyone is equal before the system, and rewards and punishments are clear. Third, strictly implement the "first inquiry responsibility system", seriously receive calls, letters, on-site consultations and complaints from the people, announce the supervision hotline, and consciously accept the supervision of the people.

In terms of service etiquette, distribution personnel are required to hold certificates and implement bright certificate service. Consciously achieve "six tones", that is, welcome, farewell, consultation, help, apology and thanks for cooperation. Consciously achieve "five hearts", that is, the service attitude should be "enthusiastic", the reception object should be "sincere", the manners should be "modest", the publicity and explanation should be "patient" and the care for others should be "sincere".

In improving the quality of delivery service, Haizhou delivery implements layered delivery of letters and newspapers. The combination of battery car delivery, letter delivery and newspaper delivery speeds up the delivery time; At the same time, deliver cars to large customers and provide personalized services; For some customers with special delivery needs, register at home and agree on delivery time and delivery method in advance. When delivering the college entrance examination admission notice, the natural villages that have not been mailed will be delivered by door-to-door, upstairs and door-to-door, so as to ensure the proper delivery of the notice. For domestic small parcels and registered letters, we will make an appointment by phone, contact users in advance and deliver them to the designated place according to users' requirements.

In order to continuously improve the service quality, Haizhou delivery class also insists on visiting users once a month, inviting users to fill out a letter for comments and listen to their opinions and suggestions. Through visits and telephone consultation services, we have solved problems, expressed demands and improved our work for the masses, and achieved good results, which have been widely praised by higher authorities and all walks of life.

Second, carry forward the spirit of dedication and strive for youth civilization.

For many years, Haizhou delivery class has always regarded the service tenet of "People's Post for the People" as the action guide of the team work. Zhou Wei, the squad leader, went deep into an army stationed in Fuzhou and subscribed to newspapers and periodicals at his own expense for more than 248,000 yuan in three years. Considering that the troops are far away from the jurisdiction of delivery, the delivery volume is large and the delivery is inconvenient, the leaders of the troops take the initiative to sign an agreement with the delivery class to deliver once every half month. However, Zhou Wei took the initiative to work overtime after work. Considering the relatively poor cultural life of the army, the single life, inconvenient going out and other factors, he registered, packaged and delivered the publications subscribed by the army. Send more than 70,000 publications once a week. Over the past three years, * * * has delivered more than 72,000 publications, and there is no shortage of them. Timely sent rich spiritual food to the officers and men of the army, which was highly praised by the leaders of the army and welcomed by the soldiers.

Liu Qingguo, the postman, has been insisting on providing intimate service for users for many years. When delivering a box of newspapers, he found that Mr. Zhao, in Room 104, Building 4, Auto Trade Community, had not picked up the newspaper for three consecutive days. Careful Liu Qingguo was worried about the old man's family, so he climbed to the sixth floor and rang the old man's doorbell. It turned out that the old man could not go downstairs to get the newspaper because of rheumatism. Knowing the situation, Liu Qingguo took out the newspaper of the day and sent it to the old man, and told him to send it directly upstairs in the future.

Third, pay attention to on-the-job training and strive for youth civilization.

Haizhou succession has always regarded the creation of a "learning" organization as an important task. Teams and groups implement a system of centralized business study once a week, which mainly includes postal professional knowledge, postal professional ethics and professional codes. At the same time, extensive credit construction was carried out. By setting "commitment target" and carrying out "young workers' credit commitment", it is the conscious action of young workers in the team to love their jobs and serve users. Fully mobilize the enthusiasm of young workers in the team to love their jobs and respect their work.

Over the past few years, under the correct leadership of the municipal branch and through the joint efforts of all employees, all the work of Haizhou delivery class has achieved certain results. In the future work, Haizhou delivery class will be guided by "the general idea of Fuxin postal work" and take striving for "Youth Civilization" as the action direction, unite as one, cheer up, work hard, constantly improve the quality and business skills of the whole class, increase cohesion internally, increase attractiveness externally, improve centripetal force and develop productivity. Taking infinite loyalty to the postal service, unrepentant pursuit of ideals and beliefs, and ensuring the postal needs of one party as the important goals of delivery work, we will contribute our youth and strength to the realization of "strong postal dream" and "Chinese dream" in ordinary posts.

The story of excellent postal staff at the grass-roots level 4 A certain area is one of the hardest areas in Tibet, with an average altitude of more than 4,500 meters and an oxygen content of only 50% in the plain area. It is known as the "roof of the world" because of its high altitude, and it is also known as the "forbidden area for life" because of its serious lack of oxygen. However, in this land, there are a group of people who are not afraid of difficulties and hardships, and they do not hesitate to pay their lives and work quietly, that is, young employees of regional post offices who shoulder the mission of "Hongyan". Since the launch of "Youth Civilization" activity, based on the characteristics of the industry, we have carried forward the work style of hard work and positive progress, and carried out the activities of creating "Youth Civilization" in a solid manner, providing users with satisfactory quality services and effectively promoting the smooth development of all work in enterprises.

First, strengthen the foundation and do the basic work of creating activities in an all-round way.

Youth Civilization is a youth collective with youth as the main body, which has created first-class work performance and embodied a high degree of professional civilization in production, operation, management and service. In the creation activities, the regional bureau attached great importance to it, specially convened the coordination meeting of the creation work arrangement, and set up the creation leading group with the director as the team leader, the deputy director as the deputy team leader and the director of the department as the members, which provided a strong guarantee for the creation of the regional bureau. The branch also listed the creation of provincial youth civilization as one of the goals of postal work, formulated incentive measures, supported and encouraged cadres and workers to vigorously carry out the creation activities of provincial youth civilization, and rewarded young workers who can work hard for enterprises and play an active role in the development of postal services, so as to achieve a planned, funded and measured situation in which the party, government and military corps work together.

In the creation activities, the regional bureau set up a creation team including all the staff of the regional bureau to make an annual creation plan, which is mainly responsible for the specific work of the regional bureau to create a provincial youth civilization number. The regional bureau also regularly arranges the creation work at the weekly meeting, so that everyone can divide the work, everyone can participate, and all staff can actively participate in the creation activities; Secondly, a self-discipline team for loving posts was set up to advocate active work, sincere attitude, supreme service, highest efficiency, best performance and strong employee cohesion. The leaders of the Bureau conduct weekly appraisal, which enhances the competitive consciousness of our staff, develops continuously and strives for by going up one flight of stairs. The third is to combine the creation work with the performance appraisal of young employees and collectives, ensure the implementation of the creation plan and measures from the system, and make the creation activities regular and daily.

Two, based on their own duties, to create a "service-oriented" youth civilization.

Advocating dedication and quality service is one of the main contents of the activity of creating "Youth Civilization". The ultimate goal of the "Youth Civilization" creation activity is to reflect on the high-quality, efficient and safe work performance and service quality. Based on the actual production, we will brainstorm and exchange ideas in the "Youth Civilization" activities, and strive to create a "service-oriented" youth civilization by strengthening the professional ethics and job training of young workers.

Good service environment and honest service atmosphere are the image of the enterprise, which embodies the quality of the enterprise and is also an important content of quality service. Under the management and care of the leaders of the regional bureau, we have a writing desk, a publicity desk and a water dispenser in the business hall. In order to let customers supervise our work directly and effectively, we post the employee's job number and photos on the "Youth Civilization Supervision Desk" to let customers supervise and help our work. Let users enjoy our first-class service in a relaxed and natural environment, so as to promote the smooth development of credit construction and civilization construction in the sales department. In software construction, window staff are required to closely focus on the industry, conscientiously implement various service standards, strictly abide by professional ethics, consciously use civilized service terms, advocate generous manners, smile service, and pay attention to the use of civilized terms. While adhering to the service policy of "fast, accurate, safe and convenient", they have strengthened the "three-tone service", the responsibility system of first inquiry and standing service, so as to say hello from the source and answer the questions. In accepting business, they smile and serve, truly regard the needs of customers as their own needs, build the sales department into a service atmosphere of mutual respect and trust, and strive to create a service atmosphere that will satisfy customers.

With the development of society and the diversification of users' needs, the quality of service required by users is constantly improving. In order to meet the needs of users, the regional bureau constantly explores innovative service methods and consciously accepts social supervision. Combined with the work of establishing the provincial youth civilization, the branch also comprehensively carried out the demonstration month activities of the youth civilization to ensure that the activities were in place, the measures were in place, and the publicity was in place. The branch organized and carried out activities such as "Youth Civilization Credit Construction Demonstration Activity" and "Youth Civilization Service Card Helping Ten Thousand Families", which established a good image of the postal service. Based on the principle of facilitating users, solving users' difficult and hot issues, and providing quality services, we will guide the majority of youth league members to carry forward good professional ethics, stress quality, credibility and efficiency, form a vivid situation of mass spiritual civilization construction, give full play to the exemplary leading role of youth league members, and promote the in-depth development of the "provincial youth civilization" activity.

Three, focus on the long-term, wholeheartedly do a good job in the management and supervision of the creation activities.

Create innovation and create achievements reporting activities, and cultivate a group of postal talents in the new era. Bureau leaders take the lead in seriously studying and understanding various rules and regulations, strengthening management concepts, establishing a sense of self-discipline, and acting in strict accordance with the system, without violating the system or violating the rules. Resolutely oppose and put an end to formalism and pragmatism that hang rules and regulations on the dry wall. To this end, our sub-bureau insists on system construction as a daily work, and makes unremitting efforts to truly implement the rules and regulations.

Since the establishment of the Bureau, the postal service has followed the market economy and the law of postal development, and has successively formulated and promulgated rules and regulations such as the Measures for the Assessment of Employees' Rewards and Punishment, the Interim Measures for the Post to Dismiss Employees who violate discipline, and the Ten Rules of Postal Service. In the founding activities, we combined with the actual situation, further improved the internal mechanism of the enterprise, formulated a management system with its own characteristics, easy to operate and feasible, adhered to daily supervision and monthly inspection, strengthened the collective self-construction, and strengthened the management of "Youth Civilization", which improved the operating efficiency of the enterprise, made every employee establish a sense of competition, and formed an overall situation of first-class contribution, first-class performance and first-class competition.

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