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Baoji 12345 acceptance scope
The scope of acceptance of Baoji 12345 is complaints, reports and suggestions on urban governance, public services, market supervision, economic and social development, etc.
12345 generally refers to the 12345 government service convenience hotline, which refers to the special hotline services established by the people's governments of various municipalities, consisting of telephone number 12345, mayor's mailbox, mobile text messages, mobile clients, Weibo, WeChat, etc. A public service platform that provides 24-hour manual services. The 12345 hotline can improve the level of serving the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations.
The situation of the 12345 service hotline varies in different places. It is generally established by the people's governments of various municipalities in different ways. It generally includes telephone 12345, Internet 12345, etc.
The 12345 service hotline is generally used for:
1. Consultation on administrative functions and responsibilities, policies and regulations, work procedures and other public service information;
2. Complaints, opinions and suggestions on administrative management, social management, and public services;
3. Asking for help on non-emergency management and services within the scope of administrative powers;
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4. Reporting of illegal activities by citizens, legal persons and other organizations that endanger the safety of people's lives and property, endanger the safety of public property, and affect economic and social development;
5. Report to the government Praise the department and its staff for their work efficiency and administrative effectiveness.
The work of the 12345 hotline must accept the legal supervision of the people's congress deputies at the same level and the democratic supervision of the CPPCC members. The operation status of the 12345 hotline and the handling status of each department shall be reported as required, and shall be disclosed to the public through appropriate means. Actively accept social supervision. Comprehensively use various methods such as system supervision, written supervision, special supervision, and instruction supervision to urge and supervise the handling of the undertaking units. Through all-round supervision and various forms of supervision, all units are urged to conscientiously perform their duties and ensure that the masses' demands are responded to and implemented.
Legal Basis
"Weifang City 12345 Government Service Convenience Hotline Regulations"
Article 8 The municipal 12345 hotline working agency is responsible for the guidance and coordination of the city's 12345 hotline work , supervise, assess, and perform the following duties:
(1) Formulate the 12345 hotline work development plan and annual plan;
(2) Accept, transfer, and supervise hotline matters;
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(3) Supervise and evaluate the handling of hotline matters;
(4) Analyze and study the social conditions and public opinion reflected through the 12345 hotline;
(5) Responsible for the 12345 hotline service Construction and maintenance of the platform;
(6) Responsible for the training of 12345 hotline staff;
(7) Handling hotline matters at or above the provincial level or other related matters.
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