Epidemic prevention telephone 12320

12320 belongs to the government's public welfare hotline in the health industry. It is a channel for the health system to communicate with the society and the public, a platform for the public to report and complain about public health-related issues, and a window for spreading health policy information and health and disease prevention knowledge to the public. It is an important measure for the health department to implement the people-oriented ruling concept, disclose government information, further close the relationship between the government and the people, and improve the work style, with the ultimate goal of improving the people's lives.

12320 call center is built in cities above prefecture level according to national administrative divisions. Local citizens can call local 12320 and only pay local telephone charges. In 2006, the Ministry of Health selected Beijing, Hebei, Shanghai, Jiangsu and Qinghai as national pilot cities, and opened the "12320" public welfare hotline in advance, and plans to gradually open the "12320" hotline throughout the country during the Eleventh Five-Year Plan period. By the end of 2007, the hotline 12320 had been opened in 30 cities above the prefecture level in 9 provinces, including Beijing, Shanghai, Henan (Zhengzhou), Shijiazhuang, Qinghai, Xining and Jiangsu (Nanjing, Xuzhou, Wuxi, Zhenjiang, Taizhou, Suqian, Changzhou, Lianyungang, Yangzhou, Nantong, Yancheng, Suzhou and Huai 'an). ? [ 1]? By the end of 20 18, the health hotline 12320 had covered 28 provinces and cities (municipalities and autonomous regions).