JD.COM supports 7-day return for no reason. Can I return it after unpacking?

JD。 COM supports 7-day return without reason, and can be returned after unpacking.

JD.COM return related regulations:

1. If it is returned by a third-party seller, you need to deliver the goods to the seller yourself or mail them to the seller's address. If you choose to mail, please don't use EMS, SF Express or Receiving. JD.COM will compensate the freight for the return of goods not caused by your personal reasons.

2. If there is any problem with the product, please submit a repair/return application form to JD.COM in my JD.COM, and the application form will be reviewed by after-sales professionals. During this period, you may receive a call from the after-sales customer service specialist asking about the product status. After approval, if JD.COM does not receive your goods within 20 days after sale, your maintenance order will be automatically rejected. If you have any questions, you can resubmit the repair/return application.

3. After receiving the goods, JD.COM will provide "repair", "replacement" and "return" services as long as they comply with the Three Guarantees Law and the manufacturer's authorized return or repair guide.

4.JD.COM promises to meet the following conditions: customers can return the goods within 7 days from the date of receipt, and exchange them within 15 days. Customers can submit a maintenance application online to handle the replacement.

Therefore, JD.COM supports 7 days without reason to return the goods, which can be returned after unpacking.

Extended data:

Matters needing attention in JD's return. COM:

1. You can pick up the goods when waiting for the express call, and pay attention to the integrity of the packaging and internal items when picking up the goods.

If there is any problem, tell the courier to refuse to send it back.

If there is no problem, just sign the courier's signature.

4. Note that some couriers may sign the courier slip before picking up the courier. At this time, we should pay attention to the quality of goods. Otherwise, it will cause some trouble for the later return.

Confirm the contact telephone address, mainly to open the package, verify whether the purchased things are complete and damaged, and refuse to sign for the bad ones.

During normal delivery time, the delivery customer is absent, and the phone of the delivery customer is turned off during normal delivery time (power off, no answer, empty number). : It means that the courier has delivered it, but failed to deliver it successfully. ?

Baidu Encyclopedia-JD.COM

Official website, JD. COM- how to apply for a return?