Under what circumstances can Huawei's mobile phone receive SMS?

If you are using a Huawei mobile phone, you can do it in the following ways:

First, the enhanced information cannot be received

If "enhanced information" is displayed in the text message editing box, it means that the mobile phone is sending text messages with enhanced information. If you can't receive the enhanced information, you can do it in the following ways:

1. After the enhanced information is sent, the other party can't receive it

Your message or number may be controlled by China Mobile's security policy, and China Mobile did not send it to the receiving end after receiving the message. For details, please call mobile customer service 186 to confirm the cause of the problem.

2. The enhanced information is logged in for the first time, and the content of the received information has nothing to do with the enhanced information service.

There are still defects in the background information pushing function of the enhanced information, so after the enhanced information is logged in for the first time, the information pushed by China Mobile is wrong. You can call 186 to inquire about the correctness of the pushed information.

3. The enhanced information message displays garbled code

(1) Enhanced information that is not supported by the receiver's mobile phone.

warm reminder: if you send text content, it will be sent to the receiver by SMS; If you send a picture, a link will be sent to the recipient.

(2) Some message types (such as cards and public accounts) that forward enhanced information to mobile phones will display garbled codes. Due to the lack of the function of China Mobile's enhanced information server, the message you received is garbled. You can call 186 to inquire about the message garbled.

4. enhanced information fee

the sender sends a message through enhanced information (enhanced information status: the background color of the sent information is blue), and if the receiver is not in the enhanced information login status, the server will send a message to the receiver in the form of ordinary SMS. This scenario may generate fees. Please call the operator's customer service hotline for details.

warm reminder: to confirm whether the message is enhanced, you can view it through the message details. Steps for viewing the message details: enter the message conversation interface and press and hold the message you need to confirm > Select more from the pop-up menu > More > View information details, and view types in Information Type. The type of enhanced information is chat information, and other types are ordinary short multimedia messages.

if the type of message that cannot be received is "ordinary message", please continue to check.

2. Some short messages can't be received

For example, after sending short messages to operators (China Mobile 186, China Telecom 1 and China Unicom 11), can you successfully receive a reply? If so, it means that some short messages can't be received on the mobile phone.

1. Please check whether the number is saved in the privacy space

You can enter the settings, search and enter the privacy space, and open the information to see if there is any record of the received SMS. If there is, please move the required contact to the main space and try again. Operation method:

(1) In the privacy space, enter Settings >; Security and privacy > Privacy space, click the privacy space to the main space;

(2) Select and check the file (such as contact) to be transferred, click Move, and then complete the transfer according to the screen prompts.

2. Please check whether there is a blacklist in the harassment interception of mobile phone housekeeper

Please remove the number from the blacklist as needed and try:

Mobile phone housekeeper > Harassment interception > Gear button in the upper right corner/interception rule > Blacklist.

3. Please check whether blocking all strangers is set in the harassment blocking of the mobile phone housekeeper

Please turn off this switch as needed and try:

Mobile phone housekeeper > Harassment interception > SMS interception rules > Intercept strange text messages or mobile phone housekeepers > Harassment interception > Interception rules > SMS interception rules > Stop all strangers.

4. Please check whether there is any third-party housekeeper application intercepting the short message

Some security management applications will intelligently filter the received short message, so it is recommended to uninstall the application. These applications are generally named after "XX housekeeper" or "XX assistant".

5. Please check if you just can't receive the SMS sent by Apple.

If you just can't receive the SMS sent by Apple, you can receive the information sent by other mobile phones, probably because your mobile phone number was previously bound to an Apple device, and the opposite party sent you an iMessage instead of an ordinary SMS. Please refer to Apple's official instructions to unbind the mobile phone number from the iPhone device. The specific steps are subject to Apple's official instructions.

6. Please check whether the short message contains sensitive words, which makes the mobile phone unable to receive

Please use the test short message to check whether it can be received normally, such as hello, thank you and goodbye. Please avoid sending sensitive words if you can receive them normally.

3. All short messages can't be received

1. There may be compatibility problems with third-party short messages. Please check whether you have used the third-party short message application. If so, please go to Settings, search for the default application and set the information as the system default.

2. You can pull down the status bar, switch the flight mode, re-trigger the network and try again.

3. If the SIM card is currently enabled with VoLTE, please enter the settings, search for VoLTE, turn off the VoLTE HD call switch and try again; If you don't find the VoLTE switch or the problem is not solved after turning on the VoLTE switch again, it is suggested that you contact the operator to turn on the VoLTE function again first, and then restart your mobile phone to try.

4. Please enter Settings > Systems and updates > Developer options > In application, turn off the "Don't Keep Active" switch and set the "Background Process Limit" to "Standard Limit".

5. plug the SIM card into another mobile phone for troubleshooting. if other mobile phones can't receive it, I suggest you consult the operator for handling.

4. If the above troubleshooting fails to solve your problem, it is recommended that you clean and restore the data

1. Restore all settings of information

EMUI: Information > Three points > Settings > Three points, select the following to restore the default settings

HarmonyOS: Info >; Four points >; Settings > Four points, select the following to restore the default settings

2. Delete the data and cache of information (SMS will not be deleted)

Enter the settings, search application management, find the information, and click Save > Delete data.

3. Restore the network settings

Enter the settings, search and restore the network settings, click Restore the network settings (which will delete WLAN, Bluetooth and other related data), and then try whether you can receive short messages.

Warm reminder: This operation will not delete data or files, but only restore the settings of WLAN, mobile data network and Bluetooth (such as hotspot connection information and Bluetooth pairing information), and other mobile phone settings will not be restored.

4. please back up important data (QQ, wechat and other third-party applications need to be backed up separately), and then perform the operation of restoring factory settings

enter settings, search for restoring factory settings, and click Restore Factory Settings.

Warm reminder: This operation will delete all data in your memory device, including account, system and application data and settings, installed applications, music, pictures and all files in the internal storage space.

if the problem still exists, please back up the data (QQ, WeChat and other third-party applications need to be backed up separately) and take the purchase voucher to Huawei Customer Service Center for testing and processing.

the related links are as follows: Huawei customer service center maintenance spare parts price inquiry reservation service delivery service.