How to reply to the compliments of hotel guests?

Give a chestnut: the service of the hotel is very humanized. This is my first trip to Qionglai. I am very grateful to the hotel manager for giving me a lot of routes about Qionglai tourism. I will stay in Qionglai and stay in their hotel.

Hotel reply: Dear ~ ~: Thank you very much for your high evaluation of our hotel service. Our hotel will follow up the number of guests coming to Qionglai and design two sets of tourist routes. Just as you said it was your first visit to Qionglai, we have provided you with the most classic tourist routes in Qionglai. If you stay in our hotel next time, I think our manager will give you another set of tourist routes and bring you a different Qionglai. I hope we can give you another one.

Second, show the latest changes in the hotel. Through the guest's praise, you can reply to the changes of hotel products according to the content of the guest's praise, and you can highlight the difference between your hotel and other people's homes in a targeted manner;

Give me a chestnut: The service in Wen Jun Hotel is very good. I stay in their hotel every time I go to Qionglai for business.

Hotel reply: Dear guests, thank you very much for your recognition of our boutique hotel in Wen Jun. Your last stay in our hotel was last Wednesday. On Monday, our hotel has replaced all linen and towels in all rooms with brand-new linen and towels, and added disposable towels made of bamboo charcoal fiber. I hope we can provide you with a better accommodation experience when you come next time. Welcome to visit next time, and thank you again for your praise.

There are three kinds of hotel evaluation online: 1. Praise, 2 middle reviews and 3 bad reviews; In view of the above three comments, many hotel colleagues seriously reply to the bad comments of the guests, but few people can seriously reply to the good comments of the guests.

Today, I will talk about how to respond to the good comments of guests on such a topic;

In view of the guest's favorable comments, quite correct colleagues think that if the guest gives favorable comments, we can express our gratitude, and there is no need to reply to the guest more. I think we should not only thank the guests for their favorable comments, but also seriously reply to them.

First, hotel marketers should make full use of the content praised by guests to create and expand more guests' cognition of the hotel. We should simply or simply thank these guests for their compliments. We should make use of the favorable comments from guests to create a better marketing atmosphere, use the favorable content of guests to create the opportunity for next stay (that is, to create secondary marketing), or create more consumer awareness through favorable display;