What should I do if someone else sends a short message when Taobao buys a mobile phone, and the seller agrees to change it?

I don't want Monday morning quarterback ~

But you must understand the transaction process before online shopping ~

Alipay's operation process is:

1. After the transaction is completed, the buyer will pay Alipay; The seller can't get the money at this time.

2. Alipay will inform the seller that the buyer has paid and is waiting for the seller to deliver the goods;

3. The seller delivers the goods and informs Alipay of the delivery voucher; Alipay will inform the buyer that the seller has delivered the goods, wait for the buyer to confirm, and tell the buyer the delivery voucher number;

4. After receiving the goods correctly, the buyer confirms the receipt to Alipay and agrees that Alipay will transfer the money to the seller. At this time, the seller can receive the payment.

If the buyer can't receive the goods, or the goods don't match the description, he can apply for a refund from Alipay and end the transaction.

This avoids the trap that buyers are deceived.

Also, check the goods when you receive them ~ If the goods are not on the right board, never confirm the receipt ~ ~

You didn't write whether you confirmed the receipt ~ ~

If you order, please refer to the return process:

When you receive the goods and ask for a refund, you must first make sure that you have to pay the postage yourself. Since it is a business, you naturally have to send the goods to someone else's address, just like when we buy things in the supermarket and feel bad, we have to take the goods to the supermarket to refund the money. Now we can't go by ourselves, so we have to mail it back. I have to pay the postage myself, sometimes I can't figure it out. I want to pay the postage. That is to say, you must first find a courier company, and you must deliver the goods to others within a certain period of time. If people say it's a seven-day refund, it must be mailed within seven days, otherwise the refund will be invalid and we will lose ourselves.

When the buyer receives the goods, but because the goods do not match the seller's online description, or because of other commodity problems and other trading problems, the buyer says that he needs to return the goods, then he can apply for a refund of "the buyer receives the goods but needs to return them" in time before the transaction timeout. The specific process is as follows:

Let me take Taobao as an example to explain related matters step by step:

1. First log in to "My Taobao"-> "Bought Baby" on the Internet to find the relevant transaction, and click the corresponding "Refund" button to apply for a refund (please apply for a refund within the specified time, usually 30 days by surface mail, 0/0 days by express delivery, 3 days by virtual goods, and 0/day by automatic delivery/kloc). It means that you can return the goods only when the time is up, otherwise you will suffer a big loss. You need to know why, and then look down.

2. Then, click Refund and select "I have received the goods" and "I need to return them". You should pay attention to: please don't choose this product without receiving the goods, and don't choose this product for any reason. Qianbi online shopping website reminds you that if you click this button without actual receipt, it will lead to both money and goods!

3. Fill in the "amount to be refunded", then fill in the refund instruction, enter the payment password of your Alipay account, and apply for a refund immediately.

4. The buyer, that is, after you apply for a refund, the refund agreement is waiting for the seller to confirm. You can check the buyer's refund now. The seller, that is, the shipper, has 7 days to process the refund agreement. If the timeout is not handled, the refund agreement will take effect and the transaction (your refund transaction) will enter the return process.

Taobao Return Process Online Shopping Return Process Online Shopping Return Process Alipay Return Process Goods Bibi

5. If the seller agrees to the refund agreement, it is necessary to select the return address, save it and notify the buyer to return it. Buyers should fill in the delivery method, select the logistics company in time, and complete the return. Under normal circumstances, the system will give the buyer 15 days to return the goods (please refer to the timeout reminder on the refund page for details). If the goods are not returned on time, the refund agreement will be cancelled and the system will transfer the transaction money to the seller's account.

6. If the seller disagrees with the refund agreement, the transaction status will change to "The seller disagrees with the agreement and waits for the buyer to modify it". At this time, the timeout given to the buyer is generally 15 days. If you need to apply for a refund again, please operate again. If both parties can't reach an agreement on the repeated application and rejection of the refund agreement (that is, the shipper has rejected your refund at least twice), 9 days after the refund is initiated, if the refund application has not yet ended, the buyer can initiate rights protection through Taobao Rights Protection Center, and the customer service (Taobao's customer service staff) will intervene in the refund within 2 working days of initiating rights protection to help you solve the problem.

7. If the buyer (that is, you or the consumer) chooses to send the returned goods by courier, the seller can confirm receipt of the returned goods within 10 days (please refer to the timeout reminder on the refund page for details), and the transaction status will change to "The buyer has returned the goods, waiting for the seller to confirm receipt of the returned goods". If the seller agrees to the refund agreement, the refund is successful. If the seller refuses the refund agreement, please explain the reasons in detail and actively contact the buyer to negotiate (for example, if something is damaged by you, people will not give you a refund).

8. If the seller does not agree to the refund after the buyer (consumer) returns the goods, and the negotiation between the two parties is unsuccessful, and the buyer (consumer) returns the goods by surface mail, the system will change it to "Customer Service Intervention Required" by default 30 days after the return. For example, if the buyer returns the goods by express delivery, 7 days after the refund is initiated, if the refund application has not been completed, the buyer can initiate rights protection through the rights protection center, and the customer service will intervene within 2 working days after the rights protection is initiated. Both parties can upload discount vouchers on the refund page for customer service to verify and handle.

Buyers and sellers should actively pay attention to the transaction timeout after the transaction is created to avoid unnecessary losses caused by the transaction timeout.