Translate the following words in English

A few days ago, I bought a mobile phone from your company, and it had some problems yesterday. It can't make phone calls, send messages or even surf the Internet. I went to the store, but the clerk there told me that this kind of mobile phone was sold out and I couldn't exchange it. This smart phone is new, it has no accessories and can't be recycled. I hope you can change it for me. Thank you very much. Anyway, it doesn't matter if you give me an old one.